IBM 6500-V5P Maintenance Manual - Page 55

Operator Panel Message 031 END OF FORMS TMEOUT LOAD FORMS Display Messages Table 3. Message List Explanation Corrective Action On a coax interface, a timeout message is sent to the host if paper is not loaded within 10 minutes after STOP was pressed to clear an end of forms fault. 1. Load paper. Press STOP. If message does not clear, go to the next step. 2. Check for black or colored back on paper being used in printer. The paper out detector is optical and may not detect paper with a black or dark backing facing the detector. Try media with a white or light back. If media with white/light back works and black/dark media does not, suggest to the customer that they order the black-back forms RPQ, which will replace the paper detector switch with a black-back forms switch assembly. 3. Power off and unplug the printer. Remove the paper guide assembly or pedestal top cover. Remove the barrier shield (cabinet model) or the barrier shield and paper guide (pedestal model). Check that the paper detector switch assembly is securely mounted in its bracket. 4. Check that connector P106/PMD is fully seated in connector J106 on the controller board. 5. Plug in the printer and power it on. Load paper. Replace the paper detector switch assembly if the message appears. 6. Plug in the printer and power it on. Load paper. If the problem reappears, the controller board or microcode is suspect. Do the following: 7. Save the printer configuration values. (Refer to the User's Manual.) 8. Clear NVRAM (page 237). 9. Download and install the latest code from IBM First (page 231). 10. Power on the printer in download mode and load flash memory (page 238). a. If you encounter loading problems, go to the appropriate error code for resolution. 55