IBM 6500-V5P Maintenance Manual - Page 58

Chapter 1 Troubleshooting Display Messages Operator Panel Message 032 FORMS JAMMED TIMEOUT CLEAR AND RELOAD FORMS (continued) Table 3. Message List Explanation Corrective Action 11. Clean the paper motion detector with a cotton swab and alcohol. At the operator panel, set the paper motion detector (PMD) fault setting to DISABLE. Load paper. Run a print test and observe how the paper feeds. If the problem reappears, the controller board or microcode is suspect. Do the following: 12. Save the printer configuration values. (Refer to the User's Manual.) 13. Clear NVRAM (page 237). 14. Download and install the latest code from IBM First (page 231). 15. Power on the printer in download mode and load flash memory (page 238). a. If you encounter loading problems, go to the appropriate error code for resolution. b. If you encounter the failure or message that brought you to this procedure, replace the controller board (page 319). After replacing the controller board, DO NOT make the printer READY, but proceed immediately to the next step. 16. Download and install the latest code from IBM First (page 231). 17. Power on the printer in download mode and load flash memory (page 238). 18. If you encounter the failure after replacing the controller board, reinstall the original controller board and contact your DDS and Second Level Support. 19. Power on the printer in download mode and load flash memory (page 238). 20. If the message does not appear, replace the paper detector switch assembly and set the paper motion detector (PMD) to ENABLE. 58