Intermec CV41 CV41 Vehicle Mount Computer (Windows Embedded Standard) User Man - Page 103

Troubleshoot 802.1x Security, Problems With the Wi-Fi Connection, Continued - clean boot

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Chapter 7 - Troubleshoot and Maintain the Computer Problems With the Wi-Fi Connection (Continued) Problem Solution A network connection icon appears in the The computer may not be communicating with the toolbar, but then disappears. intended access point. Make sure the network name matches the access point network name. The access point may not be communicating with the server. Ensure the access point is turned on, properly configured, and has 802.1x security enabled. Troubleshoot 802.1x Security Use the following table to troubleshoot problems with your 802.1x security that will prevent you from connecting to your network, such as an incorrect password. Problems With 802.1x Security Problem Solution The computer indicates it is not authenticated. Make sure that: • the User Name and Password parameters on the computer must match the user name and password on authentication server. You may need to reenter the password on both the computer and authentication server. • on your authentication server, the user and group are allowed and the group policy is allowed to log into the server. For help, see the documentation that shipped with your authentication server software. • the IP address and secret key for access point must match the IP address and secret key on the authentication server. You may need to reenter the IP address and secret key on both your access point and authentication server. • the authentication server software is running on the server PC. You receive a message saying "The Date and time are not saved when you perform a clean boot. server certificate has expired or Reenter the date and time, and then save your changes. your system date is incorrect" after you perform a clean boot on the computer. CV41 Vehicle Mount Computer (Windows Embedded Standard) User Manual 91

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Chapter 7 — Troubleshoot and Maintain the Computer
CV41 Vehicle Mount Computer (Windows Embedded Standard) User Manual
91
Troubleshoot 802.1x Security
Use the following table to troubleshoot problems with your 802.1x
security that will prevent you from connecting to your network, such
as an incorrect password.
A network connection icon appears in the
toolbar, but then disappears.
The computer may not be communicating with the
intended access point. Make sure the network name
matches the access point network name.
The access point may not be communicating with the
server. Ensure the access point is turned on, properly
configured, and has 802.1x security enabled.
Problems With the Wi-Fi Connection
(Continued)
Problem
Solution
Problems With 802.1x Security
Problem
Solution
The computer indicates it is not
authenticated.
Make sure that:
•
the User Name and Password parameters on the computer
must match the user name and password on authentication
server. You may need to reenter the password on both the
computer and authentication server.
•
on your authentication server, the user and group are
allowed and the group policy is allowed to log into the
server. For help, see the documentation that shipped with
your authentication server software.
•
the IP address and secret key for access point must match the
IP address and secret key on the authentication server. You
may need to reenter the IP address and secret key on both
your access point and authentication server.
•
the authentication server software is running on the server
PC.
You receive a message saying “The
server certificate has expired or
your system date is incorrect”
after you perform a clean boot on
the computer.
Date and time are not saved when you perform a clean boot.
Reenter the date and time, and then save your changes.