Intermec CV41 CV41 Vehicle Mount Computer (Windows Embedded Standard) User Man - Page 109

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Chapter 7 - Troubleshoot and Maintain the Computer Problems Operating the Computer (Continued) Problem You tap the screen and nothing happens. You cannot type a character on the keypad or you can only type uppercase or lowercase letters. Solution Align your screen. For help, see "Calibrate the Screen" on page 17. You may have locked a modifier key on the keypad. Press the necessary key sequence to unlock the key. Call Product Support If you cannot find the answer to your problem in the "Troubleshooting the Computer" section, you can visit the Intermec technical knowledge base (Knowledge Central) at intermec.custhelp.com to review technical information or to request technical support. If you still need help after visiting Knowledge Central, you may need to call Product Support. To talk to an Intermec Product Support representative, call: 1-800-755-5505 Before you can call Intermec Product Support, make sure you have the following information ready: • Configuration number • Serial number • Operating system version • WWAN settings • If you are using security, know the type (Wireless or Microsoft) and the full set of parameters • Power management settings • If you are using Intermec Terminal Emulator (ITE), know the version and protocol. If you are not using ITE, know the language your custom application was written in and the tools you used to create it. You can find most of the information listed above in Intermec Settings and in the OneClick Internet application. Consult your application developer for information on your custom application. CV41 Vehicle Mount Computer (Windows Embedded Standard) User Manual 97

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Chapter 7 — Troubleshoot and Maintain the Computer
CV41 Vehicle Mount Computer (Windows Embedded Standard) User Manual
97
Call Product Support
If you cannot find the answer to your problem in the
“Troubleshooting the Computer” section, you can visit the Intermec
technical knowledge base (Knowledge Central) at
intermec.custhelp.com
to review technical information or to request
technical support. If you still need help after visiting Knowledge
Central, you may need to call Product Support.
To talk to an Intermec Product Support representative, call:
1-800-755-5505
Before you can call Intermec Product Support, make sure you have the
following information ready:
•
Configuration number
•
Serial number
•
Operating system version
•
WWAN settings
•
If you are using security, know the type (Wireless or Microsoft) and
the full set of parameters
•
Power management settings
•
If you are using Intermec Terminal Emulator (ITE), know the
version and protocol. If you are not using ITE, know the language
your custom application was written in and the tools you used to
create it.
You can find most of the information listed above in Intermec Settings
and in the OneClick Internet application. Consult your application
developer for information on your custom application.
You tap the screen and nothing
happens.
Align your screen. For help, see
“Calibrate the Screen” on
page 17
.
You cannot type a character on
the keypad or you can only type
uppercase or lowercase letters.
You may have locked a modifier key on the keypad. Press the
necessary key sequence to unlock the key.
Problems Operating the Computer
(Continued)
Problem
Solution