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Lantronix PremierWave XC PremierWave XC - User Guide - Page 102

: Troubleshooting, Diagnostic LED States, Problems and Error Messages

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17: Troubleshooting This chapter discusses how you can diagnose and fix errors quickly without having to contact a dealer or Lantronix. When troubleshooting, always ensure that the physical connections (power cable, network cable, serial cable, antenna, SIM card) are secure. Diagnostic LED States Condition No GSM/GPRS Connection Event Triggered DDNS not configured Wrong APN SIM card not present Status LED GSM/GPRS LED off Fault LED Blinking Fault LED Blinking GSM/GPRS LED off GSM/GPRS LED off Problems and Error Messages Problem/Message Reason Solution Network not allowed. GSM is not available. Network Carrier is not properly selected. Verify Carrier Connection and select the correct home network or appropriate roaming network. SIM is locked by PIN Code SIM PIN is required Input the SIM PIN (maximum 3 tries) Check with operator for SIM Pin. SIM is not present SIM card is not properly inserted Verify the SIM card after powering or missing. down the device. SIM WRONG PIN SIM PIN is required. Input the SIM PIN (maximum 3 tries) Check with operator for SIM PIN. SIM card is locked by PUK SIM PUK is required. Input the SIM PUK (maximum 3 tries) Check with operator for SIM PUK code. GSM is not available Antenna is not properly attached. Verify if antenna is properly attached to device. Wwan0 DIALUP FAILURE APN is wrong or SIM card has no GPRS data enabled. Verify APN settings with Network Operator. Do ensure that SIM has GPRSenabled. PremierWave XC User Guide 102

Section	Page
PremierWave XC User Guide	1
Copyright & Trademark	2
Warranty	2
Contacts	2
Disclaimer	2
FCC Part 15.21 Statement	3
FCC RF Radiation Exposure Statement	3
Revision History	3
Table of Contents	4
List of Figures	10
List of Tables	10
1: Using This Guide	12
Purpose and Audience	12
Summary of Chapters	12
Additional Documentation	13
2: Introduction	14
Key Features	14
Applications	14
Protocol Support	15
Troubleshooting Capabilities	15
Configuration Methods	15
Addresses and Port Numbers	16
Hardware Address	16
IP Address	16
Port Numbers	16
Product Information Label	16
3: Installation of PremierWave XC	18
Package Contents	18
User-Supplied Items	18
Hardware Components	19
Back Panel	20
Reset Button	20
Top Panel	21
Side Panel	22
Bottom Panel	23
Installing the PremierWave XC	23
4: Using DeviceInstaller	26
Accessing PremierWave XC using DeviceInstaller	26
5: Configuration Using Web Manager	29
Accessing Web Manager	29
Device Status Page	30
Web Manager Page Components	31
Navigating the Web Manager	32
6: Network Settings	34
WAN Connection Settings	34
To Configure WAN Connection Settings	34
Using Web Manager	34
Using the CLI	34
Using XML	34
DDNS Settings	34
To View or Configure DDNS Settings	35
Using Web Manager	35
Using CLI	35
Using XML	35
Network 1 Interface Settings	35
To Configure Network 1 Interface Settings	37
Using Web Manager	37
Using the CLI	37
Using XML	37
To View Network 1 Interface Status	37
Using Web Manager	37
Network 1 Link Settings	37
To Configure Network 1 Link Settings	38
Using Web Manager	38
Using the CLI	38
Using XML	38
Network 2 Interface Status	38
To View Network 2 Interface Status	38
Network 2 SMS Outbound Settings	38
To Configure Network 2 SMS Outbound Settings	39
Using Web Manager	39
Using the CLI	39
Using XML	39
Network 2 SMS Inbound Settings	39
To Configure Network 2 SMS Inbound Settings	40
Using Web Manager	40
Using the CLI	40
Using XML	40
Network 2 Roam Settings	40
To Configure Network 2 Roam Settings	41
Using Web Manager	41
Using the CLI	41
Using XML	41
Network 2 GSM/GPRS Bands Settings	41
To Configure Network 2 GSM/GPRS bands Settings	41
Using Web Manager	41
Using the CLI	41
Using XML	42
Network 2 SIM Pin Settings	42
To Configure Network 2 SIM Pin Settings	42
Using Web Manager	42
Using the CLI	42
Using XML	42
Network 2 APN Configuration Settings	43
To Configure Network 2 APN Configuration Settings	43
Using Web Manager	43
Using the CLI	43
Using XML	43
Network 2 Carrier Connection Settings	44
To Configure Network 2 Carrier Connection Settings	44
Using Web Manager	44
Using the CLI	44
Using XML	44
Network 2 SMS Statistics	44
To View Network 2 SMS Statistics	44
Using Web Manager	44
7: Line and Tunnel Settings	46
RS232/RS422/RS485	46
Line Settings	46
Configuration	46
Command Mode	47
To Configure Line Settings	48
Using Web Manager	48
Using the CLI	48
Using XML	48
Statistics	48
To View Line Statistics	48
Using Web Manager	48
Using the CLI	48
Using XML	49
Tunnel Settings	49
Serial Settings	49
To Configure Tunnel Serial Settings	50
Using Web Manager	50
Using the CLI	50
Using XML	50
Packing Mode	50
To Configure Tunnel Packing Mode Settings	51
Using Web Manager	51
Using the CLI	51
Using XML	51
Accept Mode	51
To Configure Tunnel Accept Mode Settings	52
Using Web Manager	52
Using the CLI	53
Using XML	53
Connect Mode	53
To Configure Tunnel Connect Mode Settings	54
Using Web Manager	54
Using the CLI	54
Using XML	54
Disconnect Mode	55
To Configure Tunnel Disconnect Mode Settings	55
Using Web Manager	55
Using the CLI	55
Using XML	55
Modem Emulation	56
To Configure Tunnel Modem Emulation Settings	57
Using Web Manager	57
Using the CLI	57
Using XML	57
Statistics	57
To View Tunnel Statistics	57
Using Web Manager	57
Using the CLI	57
Using XML	57
8: Terminal and Host Settings	58
Terminal Settings	58
To Configure the Terminal Network Connection	59
Using Web Manager	59
Using the CLI	59
Using XML	59
To Configure the Terminal Line Connection	59
Using Web Manager	59
Using the CLI	59
Using XML	59
Host Configuration	59
To Configure Host Settings	60
Using Web Manager	60
Using the CLI	60
Using XML	60
9: Services Settings	61
DNS Settings	61
To View or Configure DNS Settings	61
Using Web Manager	61
Using CLI	61
Using XML	61
FTP Settings	62
To Configure FTP Settings	62
Using Web Manager	62
Using the CLI	62
Using XML	62
Syslog Settings	62
To View or Configure Syslog Settings	63
Using Web Manager	63
Using the CLI	63
Using XML	63
HTTP Settings	63
To Configure HTTP Settings	64
Using Web Manager	64
Using the CLI	64
Using XML	64
To Configure HTTP Authentication	65
Using Web Manager	65
Using the CLI	65
Using XML	65
RSS Settings	66
To Configure RSS Settings	66
Using Web Manager	66
Using the CLI	66
Using XML	66
10: Security Settings	67
SSL Settings	67
Certificate and Key Generation	67
To Create a New Credential	68
Using Web Manager	68
Using the CLI	68
Using XML	68
Certificate Upload Settings	69
To Configure an Existing SSL Credential	69
Using Web Manager	69
Using the CLI	69
Using XML	69
Trusted Authorities	70
To Upload an Authority Certificate	70
Using Web Manager	70
Using the CLI	70
Using XML	70
11: Maintenance and Diagnostics Settings	71
Filesystem Settings	71
File Display	71
To Display Files	71
Using Web Manager	71
Using the CLI	71
Using XML	71
File Modification	72
File Transfer	72
To Transfer or Modify Filesystem Files	73
Using Web Manager	73
Using the CLI	73
Using XML	73
Protocol Stack Settings	73
To Configure IP Network Stack Settings	73
Using Web Manager	73
Using the CLI	73
Using XML	73
To Configure ICMP Network Stack Settings	74
Using Web Manager	74
Using the CLI	74
Using XML	74
To Configure ARP Network Stack Settings	74
Using Web Manager	74
Using the CLI	74
Using XML	74
To Configure SMTP Network Stack Settings	75
Using Web Manager	75
Using the CLI	75
Using XML	75
To Configure SNMP Network Stack Settings	75
Using Web Manager	75
Using the CLI	76
Using XML	76
Query Port	76
To Configure Query Port Settings	76
Using Web Manager	76
Using the CLI	76
Using XML	76
Diagnostics	77
Hardware	77
To View Hardware Information	77
Using Web Manager	77
Using the CLI	77
Using XML	77
IP Sockets	77
To View the List of IP Sockets	77
Using Web Manager	77
Using the CLI	77
Using XML	77
Ping	77
To Ping a Remote Host	78
Using Web Manager	78
Using the CLI	78
Using XML	78
Traceroute	78
To Perform a Traceroute	78
Using Web Manager	78
Using the CLI	78
Log	79
To Configure the Diagnostic Log Output	79
Using Web Manager	79
Using the CLI	79
Using XML	79
Memory	79
To View Memory Usage	79
Using Web Manager	79
Using the CLI	79
Using XML	79
Processes	80
To View Process Information	80
Using Web Manager	80
Using the CLI	80
Using XML	80
Route	80
To View Route Information	80
Using Web Manager	80
Using the CLI	80
Threads	80
To View Threads Information	80
Using Web Manager	80
System Settings	81
12: Advanced Settings	82
Email Settings	82
To View, Configure and Send Email	82
Using Web Manager	82
Using the CLI	83
Using XML	83
Command Line Interface Settings	83
Basic CLI Settings	83
To View and Configure Basic CLI Settings	83
Using Web Manager	83
Using the CLI	83
Using XML	84
Telnet Settings	84
To Configure Telnet Settings	84
Using Web Manager	84
Using the CLI	84
Using XML	84
SSH Settings	85
To Configure SSH Settings	85
Using Web Manager	85
Using the CLI	85
Using XML	85
XML Settings	85
XML: Export Configuration	85
To Export Configuration in XML Format	86
Using Web Manager	86
Using the CLI	86
Using XML	86
XML: Export Status	87
Using Web Manager	87
Using the CLI	87
To Import Configuration in XML Format	88
Using Web Manager	88
Using the CLI	88
Failover Settings	88
Using Web Manager	89
Using the CLI	89
Using XML	89
Relay Output Settings	90
To Configure Relay Output Settings	90
Using Web Manager	90
Using the CLI	90
Using XML	90
13: Events	91
Event Overview	91
Event Alerts	91
Using Web Manager	92
Using the CLI	92
Using XML	92
Using Web Manager	92
Using the CLI	92
Using XML	92
Using Web Manager	92
Using the CLI	92
Using XML	93
Using Web Manager	93
Using the CLI	93
Using XML	93
Using Web Manager	93
Using the CLI	93
Using XML	93
Using Web Manager	94
Using the CLI	94
Using XML	94
Events Status and Clearing Events	94
Using Web Manager	94
Using the CLI	94
Using the XML	94
14: Security in Detail	95
Public Key Infrastructure	95
TLS (SSL)	95
Digital Certificates	95
Trusted Authorities	95
Obtaining Certificates	96
Self-Signed Certificates	96
Certificate Formats	96
OpenSSL	96
Steel Belted RADIUS	97
Free RADIUS	97
15: Updating Firmware	98
Obtaining Firmware	98
Loading New Firmware through FTP	99
16: Branding the PremierWave XC	100
Web Manager Customization	100
To Customize Short or Long Names	101
Using Web Manager	101
Using the CLI	101
Using XML	101
17: Troubleshooting	102
Diagnostic LED States	102
Problems and Error Messages	102
Appendix A: Technical Support	104
Appendix B: Binary to Hexadecimal Conversions	105
Converting Binary to Hexadecimal	105
Conversion Table	105
Scientific Calculator	105
Appendix C: Compliance	107
Device Label with CE Mark and FCC ID	108