Lantronix PremierWave XC PremierWave XC - User Guide - Page 104
Appendix A: Technical Support, Technical Support US, Middle East, Africa
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Appendix A: Technical Support If you are unable to resolve an issue using the information in this documentation, please contact Technical Support: Technical Support US Check our online knowledge base or send a question to Technical Support at http://www.lantronix.com/support. Phone: (800) 422-7044 (US Only) (949) 453-7198 Technical Support Europe, Middle East, Africa Phone: +33 13 930 4172 +49 (0) 180 500 13 53 (Germany Only) Email: [email protected] or [email protected] Firmware downloads, FAQs, and the most up-to-date documentation are available at http://www.lantronix.com/support When you report a problem, please provide the following information: Your name, and your company name, address, and phone number Lantronix model number Lantronix serial number/MAC address Firmware version (on the first screen shown when you Telnet to the device and type show) Description of the problem Status of the unit when the problem occurred (please try to include information on user and network activity at the time of the problem) Additionally, it may be useful to export and submit the exported XML Configuration file. PremierWave XC User Guide 104