Lenovo ThinkPad 560E User's Guide for TP 560X - Page 152

Client Support Line, Network and Server Support Line, Ordering Support Line Services

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Getting Service Interpreting documentation You can purchase this service for a single incident or for multiple incidents. For more information about purchasing the Enhanced PC Support, see "Ordering Support Line Services." Client Support Line Client support is available to provide assistance with the following: Installation and configuration of clients. Identification of system problems related to the client in a network environment. Assistance with client network interface cards and options. You can purchase this service as a single incident. Network and Server Support Line Network and Server Support includes all the features of the Enhanced PC Support Line and is available for simple and complex networks made up of IBM workstations and servers using major network operating systems. This line also supports the many popular non-IBM adapters and network interface cards. This service includes technical support for the following: Installing and configuring client workstations and servers Identifying system problems and correcting problems on the client or the server Using IBM and non-IBM network operating systems Interpreting documentation You can purchase this service for a single incident or for multiple incidents. For more information about purchasing Network and Server Support, see "Ordering Support Line Services." Ordering Support Line Services Enhanced PC Support Line, Client Support Line, and the Network and Server Support Line services are available for products on the Supported Products list. 138 IBM ThinkPad 560X User's Guide

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Getting Service
Interpreting documentation
You can purchase this service for a single incident or for multiple
incidents.
For more information about purchasing the Enhanced PC
Support, see “Ordering Support Line Services.”
Client Support Line
Client support is available to provide assistance with the following:
Installation and configuration of clients.
Identification of system problems related to the client in a
network environment.
Assistance with client network interface cards and options.
You can purchase this service as a single incident.
Network and Server Support Line
Network and Server Support includes all the features of the
Enhanced PC Support Line and is available for simple and complex
networks made up of IBM workstations and servers using major
network operating systems.
This line also supports the many
popular non-IBM adapters and network interface cards.
This service includes technical support for the following:
Installing and configuring client workstations and servers
Identifying system problems and correcting problems on the
client or the server
Using IBM and non-IBM network operating systems
Interpreting documentation
You can purchase this service for a single incident or for multiple
incidents.
For more information about purchasing Network and
Server Support, see “Ordering Support Line Services.”
Ordering Support Line Services
Enhanced PC Support Line, Client Support Line, and the Network
and Server Support Line services are available for products on the
Supported Products list.
138
IBM ThinkPad 560X User's Guide