Linksys EFSP42 User Guide - Page 25

EtherFast 10/100 PrintServers

General Printing Issues

Prob

lem

1:

When using 10BaseT cabling, the PrintServer unit does

not work.

Solution

1:

Check that the

Link

LED on your switch or hub for the

PrintServer port is lit up. If it is off, there is a problem

in the network cable. If using 10BaseT or 100BaseTX,

check the LED next to the connector. It should be on if

the network connection is OK. Also, check and modify

the dip switch settings on the PrintServer. Reset the

PrintServer each time you change any of the dip switches.

Prob

lem

2:

A printer connected to the PrintServer cannot print or

prints garbage.

Solution

2:

Check the following:

• Cable connection between the PrintServer and printer.

• The printer driver in the application program or Windows

matches the printer.

• Cabling distance is too long if it exceeds 15 feet.

Prob

lem 3:

The Configuration button on the Printer Status screen in

Bi-Admin is grayed out, even though my printer is bi-

directional.

Solution 3:

The button is unavailable until the printer has finished its

print jobs and sits idle.

NetWare Printing Issues

Prob

lem 1:

My PrintServer prints garbage.

Solution 1:

Follow the following steps to identify the problem:

1. Print a diagnostic file using PSCONFIG or Bi-Admin

program.

(a) Run PSCONFIG and select your

PrintServer

from the list. Then select

Print Diagnostic Report

(b) Select each port in turn and print a diagnostic

report.

(c) Check to see if the diagnostic report printed. If the

diagnostic report printed, the problem may be

caused by incorrect system configuration. Go to

Step 2. If the diagnostic report printout is not okay,

check your printer. If you do not find faults while

45

Instant EtherFast

®

Series

Troubleshooting

If your PrintServer is not working correctly, follow the advice in this chapter.

If you have trouble printing, see the Hardware section first, and then go to the

Printing section. If this Troubleshooting section does not resolve your prob-

lem, please see page 91 to contact Linksys Technical Support for help.

Hardware Issues

Prob

lem

1

:

All the PrintServer's LEDs are off.

Solution

1

:

Check the power supply and the power connection.

Prob

lem

2

:

PrintServer's Status LED stays lit continuously.

Solution

2

:

Reset PrintServer by unplugging the power supply and

plugging it back in.

Prob

lem 3

:

PrintServer Status LED and Power LED stays on

continuously and do not turn off.

Solution 3

:

Reset the PrintServer by unplugging the power supply or by

turning off you printer(s) and pushing the

Reset

button.

Prob

lem 4

:

I am using DHCP, and the PrintServer gets an IP Address

conflict involving the PrintServer.

Solution 4

:

If the PrintServer is left on when the DHCP Server is

turned off, the PrintServer will retain its IP Address

without informing the DHCP server. Reset the PrintServer

so it will obtain a new IP Address. This problem also arises

if you assigned a static IP Address within the range used by

the DHCP server. If so, use another address NOT within the

range used by the DHCP server.

Prob

lem 5

:

I am having problems using WPCONFIG to configure the

PrintServer in Windows 95.

Solution 5

:

WPCONFIG is designed for Windows 3.1 only. For

Windows 95, 98, or NT, you should use Bi-Admin.

Prob

lem 6

:

The LED on the side of the 3-Port PrintServer is not

lighting up.

Solution 6

:

Check your cabling and make sure that the

Link

LED on

your hub or switch is lit up. Change the dip switch

settings on the PrintServer.

44

Linksys EFSP42 User Guide - Page 25

Troubleshooting - not working

Page 25 highlights