McAfee AVM85M User Guide - Page 56

VirusScan® 8.6 for Mac User Guide 6 Troubleshooting Frequently asked questions When VirusScan was scanning a file, I dragged-and-dropped another file to be scanned. What happened to the file? During a scan, you cannot add files to the scanning queue. Dragging multiple items simultaneously queues the scan; that is, dragging-and-dropping three folders or files would cause the scanner to perform three scans. Dragging one folder containing multiple files causes the scanner to perform one scan. Why is VirusScan not scanning my computer at regular intervals? Check that you have an On-Demand scan schedule set up to scan your computer, it is enabled, and it is configured to run regularly. Viruses and detection Can VirusScan detect both Macintosh and Windows viruses? VirusScan detects all known Macintosh and Windows viruses and worms. Why has VirusScan stopped displaying items that are scanned? VirusScan will only show the first 200,000 items that have been scanned and found to be infected. Why is the content in my log file cut off? The size of a log file cannot exceed 512 KB. When a log file does exceed 512 KB, the file is renamed to VirusScan.log.0 and a new VirusScan.log is created. A maximum of two backup log files are kept. If you specifically want to keep a copy of the existing log file, we recommend that you save old log files before starting a new scan. To view the log file, select File | View Log. General information Can I undo the changes I made to the Preference settings? If you have saved unwanted preferences, the settings can be reset to their default by clicking Reset to Defaults on the lower left corner of the Preferences window. There is no way to undo preference setting changes once they are made; settings in the Preferences menu are saved as soon as any change is made. We recommend that you make a note of your current preference settings before changing them. Is there rollback support with eUpdate? eUpdate only supports current or new updates. There is no rollback support. Are Macintosh virus definitions included in the updates? The eUpdates include both Macintosh and Windows virus definitions. How do I find out the version number and date of the virus definitions (DAT) files? Select About VirusScan from the VirusScan menu on the menu bar of the application. The dates of the DAT versions reflect only when the DAT files were created. How often are DAT files updated automatically in VirusScan? eUpdate checks for new updates automatically every day via the Internet. You can also manually download daily updates from the McAfee Virus Information Library website. 56