Netgear AC815S User Manual - Page 5

Frequently Asked Questions - firmware

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AirCard 815S Mobile Hotspot View Details About Your Device From the Mobile Hotspot Web Page . . . . . 67 Back Up and Restore Mobile Hotspot Settings 68 Back Up Mobile Hotspot Settings 68 Restore Mobile Hotspot Settings 69 Configure Mobile Broadband 70 Enable IP Pass-Through Mode 70 Enable VPN Pass-Through 72 Configure APN Details 73 Enable DMZ 75 Set LAN Options 76 Update Mobile Hotspot Software and Firmware 77 Update in Response to an Alert 77 Check for Software Updates From the Mobile Hotspot 78 Update Software From the Mobile Hotspot Web Page 78 Turn Tethering On and Off From the Mobile Hotspot 79 Chapter 5 Frequently Asked Questions Questions About Connecting and Disconnecting Devices and Accessing the Internet 82 What do I do if I can't connect a device to the mobile hotspot 82 What do I do if I can't access the Internet 82 How do I disconnect from the mobile broadband network 82 Why doesn't the Connect or Disconnect button appear on the mobile hotspot web page 82 How do I find out how many devices are connected to my mobile hotspot's Wi-Fi networks 83 What do I do if the No Signal icon displays 83 Why can't my device access the mobile hotspot web page when connected to a VPN 83 Why can't my mobile hotspot connect to a computer running Windows Vista 83 What do I do if my mobile hotspot doesn't connect to my service provider's network 84 Questions About the Mobile Hotspot Web Page 84 How do I go back to the mobile hotspot web page 84 What do I do if I forget my attadmin login password 85 General Questions 85 What should I do if the o-ring on the back cover comes loose 85 Why isn't my battery charging 85 Why is the Signal Strength indicator always low 85 Why is the download or upload speed slow 86 The LCD screen is not lit. How do I know if the mobile hotspot is still powered on 86 How do I find my computer's IP address 86 How do I find a device's MAC address 87 What do I do if the Wi-Fi network name doesn't appear in the list of networks 88 5

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5
AirCard 815S Mobile Hotspot
View Details About Your Device From the Mobile Hotspot Web Page . . . . . 67
Back Up and Restore Mobile Hotspot Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Back Up Mobile Hotspot Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Restore Mobile Hotspot Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Configure Mobile Broadband. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Enable IP Pass-Through Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Enable VPN Pass-Through . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Configure APN Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Enable DMZ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Set LAN Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Update Mobile Hotspot Software and Firmware . . . . . . . . . . . . . . . . . . . . . . . . . 77
Update in Response to an Alert. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Check for Software Updates From the Mobile Hotspot . . . . . . . . . . . . . . . . . 78
Update Software From the Mobile Hotspot Web Page. . . . . . . . . . . . . . . . . . 78
Turn Tethering On and Off From the Mobile Hotspot . . . . . . . . . . . . . . . . . . . . . 79
Chapter 5
Frequently Asked Questions
Questions About Connecting and Disconnecting Devices and
Accessing the Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
What do I do if I can’t connect a device to the mobile hotspot? . . . . . . . . . . 82
What do I do if I can’t access the Internet?. . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
How do I disconnect from the mobile broadband network? . . . . . . . . . . . . . 82
Why doesn’t the Connect or Disconnect button appear on the
mobile hotspot web page? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
How do I find out how many devices are connected to my
mobile hotspot’s Wi-Fi networks? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
What do I do if the No Signal icon displays? . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Why can’t my device access the mobile hotspot web page
when connected to a VPN? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Why can’t my mobile hotspot connect to a computer
running Windows Vista?. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
What do I do if my mobile hotspot doesn’t connect
to my service provider’s network?. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Questions About the Mobile Hotspot Web Page . . . . . . . . . . . . . . . . . . . . . . . . . 84
How do I go back to the mobile hotspot web page? . . . . . . . . . . . . . . . . . . . . 84
What do I do if I forget my attadmin login password? . . . . . . . . . . . . . . . . . . 85
General Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
What should I do if the o-ring on the back cover comes loose? . . . . . . . . . . 85
Why isn’t my battery charging? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Why is the Signal Strength indicator always low? . . . . . . . . . . . . . . . . . . . . . . 85
Why is the download or upload speed slow? . . . . . . . . . . . . . . . . . . . . . . . . . . 86
The LCD screen is not lit. How do I know if the mobile hotspot
is still powered on? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
How do I find my computer’s IP address?. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
How do I find a device’s MAC address?. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
What do I do if the Wi-Fi network name doesn’t appear
in the list of networks? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88