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Netgear R8900 User Manual - Page 149

Troubleshoot Internet Browsing, Changes Are Not Saved, Troubleshoot WiFi Connectivity

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Nighthawk X10 AD7000 Smart WiFi Router Troubleshoot Internet Browsing If your router can obtain an IP address but your computer is unable to load any web pages from the Internet, it might be for the following reasons: • The traffic meter is enabled, and the limit was reached. By configuring the traffic meter not to block Internet access when the traffic limit is reached, you can resume Internet access. If your ISP sets a usage limit, they might charge you for the overage. • Your computer might not recognize any DNS server addresses. A DNS server is a host on the Internet that translates Internet names (such as www addresses) to numeric IP addresses. Typically, your ISP provides the addresses of one or two DNS servers for your use. If you entered a DNS address during the router's configuration, restart your computer. Alternatively, you can configure your computer manually with a DNS address, as explained in the documentation for your computer. • The router might not be configured as the default gateway on your computer. Reboot the computer and verify that the router address (www.routerlogin.net) is listed by your computer as the default gateway address. • You might be running login software that is no longer needed. If your ISP provided a program to log you in to the Internet (such as WinPoET), you no longer need to run that software after installing your router. You might need to go to Internet Explorer and select Tools > Internet Options, click the Connections tab, and select the Never dial a connection. Other browsers provide similar options. Changes Are Not Saved If the router does not save the changes that you make on the router web pages, do the following: • When entering configuration settings, always click the Apply button before moving to another page or tab, or your changes are lost. • Click the Refresh or Reload button in the web browser. It is possible that the changes occurred, but the old settings might be in the web browser's cache. Troubleshoot WiFi Connectivity If you are experiencing trouble connecting over WiFi to the router, try to isolate the problem: • Does the WiFi device or computer that you are using find your WiFi network? If not, check the WiFi LED on the front of the router. If it is off, you can press the WiFi On/Off button on the router to turn the router WiFi radios back on. If you disabled the router's SSID broadcast, then your WiFi network is hidden and does not display in your WiFi client's scanning list. (By default, SSID broadcast is enabled.) • Does your WiFi device support the security that you are using for your WiFi network (WPA or WPA2)? • If you want to view the WiFi settings for the router, use an Ethernet cable to connect a computer to a LAN port on the router. Then log in to the router, and select BASIC > Wireless. Note Be sure to click the Apply button if you change settings. Troubleshooting 149

Section	Page
Contents	3
1. Hardware Setup	8
Unpack Your Router	9
Front View	10
Rear Panel	12
Position Your Router	13
Cable Your Router	14
Turn the LEDs On or Off or Disable LED Blinking	14
Turn the LEDs On or Off Using the LED On/Off Switch	14
Disable or Enable LED Blinking or Turn Off LEDs	15
2. Connect to the Network and Access the Router	16
Connect to the Network	17
Wired Connection	17
WiFi Connection	17
WiFi Connection Using WPS	17
Label	18
Types of Logins	18
Use a Web Browser to Access the Router	18
Automatic Internet Setup	19
Log In to the Router	20
Install the Router With the NETGEAR Up App	20
Change the Language	21
Access the Router With the NETGEAR genie App	21
3. Specify Your Internet Settings	22
Use the Internet Setup Wizard	23
Manually Set Up the Internet Connection	23
Specify an Internet Connection Without a Login	23
Specify an Internet Connection That Uses a Login	24
Specify IPv6 Internet Connections	25
Requirements for Entering IPv6 Addresses	26
Use Auto Config for an IPv6 Internet Connection	27
Use Auto Detect for an IPv6 Internet Connection	28
Set Up an IPv6 6to4 Tunnel Internet Connection	29
Set Up an IPv6 6rd Internet Connection	30
Set Up an IPv6 Pass Through Internet Connection	31
Set Up an IPv6 Fixed Internet Connection	32
Set Up an IPv6 DHCP Internet Connection	33
Set Up an IPv6 PPPoE Internet Connection	34
Change the MTU Size	35
4. Control Access to the Internet	38
Set Up Parental Controls	39
Allow or Block Access to Your Network	40
Use Keywords to Block Internet Sites	41
Block Services From the Internet	42
Delete Keywords From the Blocked List	43
Avoid Blocking on a Trusted Computer	43
Manage Network Access Control Lists	44
Schedule When to Block Internet Sites and Services	44
Set Up Security Event Email Notifications	45
5. Network Settings	47
View or Change WAN Settings	48
Set Up a Default DMZ Server	49
Change the Router’s Device Name	49
Change the LAN TCP/IP Settings	50
Specify the IP Addresses That the Router Assigns	51
Disable the DHCP Server Feature in the Router	52
Manage Reserved LAN IP Addresses	53
Reserve an IP Address	53
Edit a Reserved IP Address	54
Delete a Reserved IP Address Entry	54
Use the WPS Wizard for WiFi Connections	55
Specify Basic WiFi Settings	55
Change the WiFi Mbps Settings	57
Change the WiFi Password or Security Level	57
Set Up a Guest WiFi Network	58
Control the WiFi Radios	59
Use the WiFi On/Off Button	59
Enable or Disable the WiFi Radios	59
Set Up a WiFi Schedule	60
Specify WPS Settings	60
Use the Router as a WiFi Access Point	61
Set Up the Router in Bridge Mode	62
Set Up a Bridge for a Port Group or VLAN Tag Group	63
Set Up a Bridge for a Port Group	63
Set Up a Bridge for a VLAN Tag Group	64
Set Up an IPTV Port to Lease an Intranet Port	65
Custom Static Routes	67
Set Up a Static Route	67
Edit a Static Route	68
Delete a Static Route	69
Ethernet Port Aggregation	69
Set Up Ethernet Port Aggregation	70
View Ethernet Port Aggregation Status	70
Change the Router Configuration for Ethernet Port Aggregation	71
6. Optimize Performance	72
Improve Network Connections With Universal Plug and Play	73
Wi-Fi Multimedia Quality of Service	74
7. Manage Your Network	75
Update the Router Firmware	76
Check for New Firmware and Update the Router	76
Manually Upload Firmware to the Router	77
Change the admin Password and Enable Password Recovery	77
Set Up Password Recovery	78
Recover the admin Password	79
View Information About the Router and the Internet and WiFi Settings	79
Display Internet Port Statistics	80
Check the Internet Connection Status	81
View and Manage Logs of Router Activity	82
View Devices Currently on the Network	83
Monitor Internet Traffic	83
Manage the Router Configuration File	84
Back Up Settings	84
Erase the Current Configuration Settings	85
Restore Configuration Settings	85
Remote Access	86
Set Up Remote Management	86
Use Remote Access	87
Remotely Access Your Router Using the genie App	87
8. Share USB Storage Devices Attached to the Router	88
USB Device Requirements	89
Connect a USB Storage Device to the Router	89
Access a Storage Device Connected to the Router From a Windows Computer	90
Map a USB Device to a Windows Network Drive	90
Access a Storage Device That Is Connected to the Router From a Mac	91
Back Up Windows Computers With ReadySHARE Vault	91
Back Up Mac Computers With Time Machine	92
Set Up a USB Hard Drive on a Mac	92
Prepare to Back Up a Large Amount of Data	92
Use Time Machine to Back Up Onto a USB Hard Disk	93
Back Up Files to Amazon Drive	94
Use FTP Within the Network	95
View or Change Network Folders on a Storage Device	96
Add a Network Folder on a USB Storage Device	97
Edit a Network Folder on a USB Storage Device	97
Set Up NETGEAR Downloader	98
Download Files Using NETGEAR Downloader	98
Change the NETGEAR Downloader Settings	99
Set Up Email Notifications for NETGEAR Downloader	99
Manage NETGEAR Downloader Tasks	100
Safely Remove a USB Storage Device	100
9. Use Dynamic DNS to Access USB Storage Devices Through the Internet	102
Set Up and Manage Dynamic DNS	103
Set Up FTP Access Through the Internet	103
Your Personal FTP Server	104
Set Up Your Personal FTP Server	104
Set Up a New Dynamic DNS Account	104
Specify a DNS Account That You Already Created	105
Change the Dynamic DNS Settings	106
Access USB Storage Devices Through the Internet	107
Remotely Access a USB Device Using ReadyCLOUD	107
Create a ReadyCLOUD Account	107
Register Your Router With ReadyCLOUD	107
10. Use the Router as a Media Server	109
Set Up Plex Media Server	110
Set Up Plex Media Server With a USB Hard Drive	110
Specify ReadyDLNA Media Server Settings	112
Play Music From a Storage Device With iTunes Server	112
Set Up the Router’s iTunes Server With iTunes	113
Set Up the Router’s iTunes Server With the Remote App	114
Set Up the Router to Work With TiVo	115
Change the NTP Server	115
11. Share a USB Printer	117
Install the Printer Driver and Cable the Printer	118
Download the ReadySHARE Printer Utility	118
Install the ReadySHARE Printer Utility	119
Print Using the NETGEAR USB Control Center	120
View or Change the Status of a Printer	121
Use the Scan Feature of a Multifunction USB Printer	121
Change NETGEAR USB Control Center Settings	122
Turn Off Automatic Startup for NETGEAR USB Control Center	122
Change the Language for the NETGEAR USB Control Center	122
Specify the USB Control Center Time-Out	122
12. Use VPN to Access Your Network	124
Set Up a VPN Connection	125
Specify VPN Service in the Router	125
Install OpenVPN Software	126
Install OpenVPN Software on Your Windows Computer	126
Install OpenVPN Software on Your Mac Computer	129
Install OpenVPN Software on an iOS Device	129
Install OpenVPN Software on an Android Device	130
Use a VPN Tunnel on Your Windows Computer	131
Use VPN to Access the Router’s USB Device and Media	133
Use VPN to Access Your Internet Service at Home	133
Set Up VPN Client Internet Access in the Router	133
Block VPN Client Internet Access in the Router	134
Use a VPN Tunnel to Access Your Internet Service at Home	135
13. Customize Internet Traffic Rules for Ports	136
Port Forwarding to a Local Server	137
Set Up Port Forwarding to a Local Server	137
Add a Custom Port Forwarding Service	138
Edit a Port Forwarding Service	138
Delete a Port Forwarding Entry	139
Application Example: Make a Local Web Server Public	139
How the Router Implements the Port Forwarding Rule	140
Port Triggering	140
Add a Port Triggering Service	141
Enable Port Triggering	142
Application Example: Port Triggering for Internet Relay Chat	142
14. Troubleshooting	144
Quick Tips	145
Sequence to Restart Your Network	145
Check Ethernet Cable Connections	145
WiFi Settings	145
Network Settings	145
Troubleshoot With the LEDs	145
Standard LED Behavior When the Router Is Powered On	146
Power LED Is Off or Blinking	146
LEDs Never Turn Off	146
Internet or Ethernet Port LEDs Are Off	146
WiFi LED Is Off	147
You Cannot Log In to the Router	147
You Cannot Access the Internet	147
Troubleshoot Internet Browsing	149
Changes Are Not Saved	149
Troubleshoot WiFi Connectivity	149
Troubleshoot Your Network Using the Ping Utility	150
Test the LAN Path to Your Router	150
Test the Path From Your Computer to a Remote Device	151
15. Supplemental Information	152
Factory Settings	153

Match case Limit results 1 per page

Troubleshoot Internet Browsing

If your router can obtain an IP address but your computer is unable to load any web pages from the Internet,

it might be for the following reasons:

•

The traffic meter is enabled, and the limit was reached.

By configuring the traffic meter not to block Internet access when the traffic limit is reached, you can

resume Internet access. If your ISP sets a usage limit, they might charge you for the overage.

•

Your computer might not recognize any DNS server addresses. A DNS server is a host on the Internet

that translates Internet names (such as www addresses) to numeric IP addresses.

Typically, your ISP provides the addresses of one or two DNS servers for your use. If you entered a

DNS address during the router’s configuration, restart your computer.

Alternatively, you can configure your computer manually with a DNS address, as explained in the

documentation for your computer.

•

The router might not be configured as the default gateway on your computer.

Reboot the computer and verify that the router address (www.routerlogin.net) is listed by your computer

as the default gateway address.

•

You might be running login software that is no longer needed. If your ISP provided a program to log you

in to the Internet (such as WinPoET), you no longer need to run that software after installing your router.

You might need to go to Internet Explorer and select

Tools > Internet Options

, click the

Connections

tab, and select the

Never dial a connection

. Other browsers provide similar options.

Changes Are Not Saved

If the router does not save the changes that you make on the router web pages, do the following:

•

When entering configuration settings, always click the

Apply

button before moving to another page or

tab, or your changes are lost.

•

Click the

Refresh

Reload

button in the web browser. It is possible that the changes occurred, but

the old settings might be in the web browser’s cache.

Troubleshoot WiFi Connectivity

If you are experiencing trouble connecting over WiFi to the router, try to isolate the problem:

•

Does the WiFi device or computer that you are using find your WiFi network?

If not, check the WiFi LED on the front of the router. If it is off, you can press the

WiFi On/Off

button on

the router to turn the router WiFi radios back on.

If you disabled the router’s SSID broadcast, then your WiFi network is hidden and does not display in

your WiFi client’s scanning list. (By default, SSID broadcast is enabled.)

•

Does your WiFi device support the security that you are using for your WiFi network (WPA or WPA2)?

•

If you want to view the WiFi settings for the router, use an Ethernet cable to connect a computer to a

LAN port on the router. Then log in to the router, and select

BASIC > Wireless

Be sure to click the

Apply

button if you change settings.

Note

Troubleshooting

149

Nighthawk X10 AD7000 Smart WiFi Router