Pioneer VSX-830-K Owner's Manual - Page 114

Troubleshooting, Power, No sound

Page 114 highlights

14 FAQ Troubleshooting Incorrect operations are often mistaken for trouble and malfunctions. If you think that there is something wrong with this component, check the points below. Sometimes the trouble may lie in another component. Investigate the other components and electrical appliances being used. If the trouble cannot be rectified even after exercising the checks listed below, ask your nearest Pioneer authorized independent service company to carry out repair work. ! If the unit does not operate normally due to external effects such as static electricity disconnect the power plug from the outlet and insert again to return to normal operating conditions. If the problem is not solved after the troubleshooting below, if the screen freezes unexpectedly or if the buttons on the remote control or front panel stop working completely, do the following: ! Press u STANDBY/ON on the front panel to turn off the power, then turn the power back on. If this does not solve the problem, turn off the power again, then press and hold the u STANDBY/ON button on the front panel for at least five seconds. (The power turns on, then turns off after five seconds.) ! If the power cannot be turned off, press and hold u STANDBY/ON on the front panel for over five seconds. The power will turn off. In this case, the various settings made on the receiver may be cleared. Power Symptom Remedy The power does not turn on. Make sure that the power cord is plugged in to an active power outlet. Try disconnecting from the power outlet, then plugging back in. Power automatically turns off. When Auto Power Down is set, the power automatically turns off at the set time (page 109) . When the power is turned on, the After unpacking, turning on the power, and returning to initial factory settings (page 91 WIRELESS indicator slowly flashes. ), the WIRELESS indicator slowly flashes. This is not a malfunction. This receiver is designed to automatically enter WAC mode when turning on the power of this receiver in the initial factory settings state. For details about WAC mode, please refer to page 54 . After the network settings (page 52) have been completed, the WIRELESS indicator flashing disappears. When the network is not connected, even though the WIRELESS indicator is blinking, there is no problem using it in this state. VSX-1130 only: Power cannot be turned off. (HDZONE ON is displayed.) Press the HDZ button on the remote control for 1.5 seconds and then press the u STANDBY/ON button to turn OFF the power. The receiver suddenly switches off or Check that there are no loose strands of speaker wire touching the rear panel or another the WIRELESS indicator blinks. set of wires. If so, re-attach the speaker wires, making sure there are no stray strands. The receiver may have a serious problem. Disconnect from the power and call a Pioneer authorized independent service company. During loud playback the power sud- Turn down the volume. denly switches off. Lower the 63 Hz and 125 Hz equalizer levels in the Manual MCACC setup on page 101 . Switch on the digital safety feature. While holding down ENTER on the front panel, press u STANDBY/ON to set this receiver to the standby mode. Use TUNE i/j to select D.SAFETY cOFFd, and then use PRESET k/l to select 1 or 2 (select D.SAFETY cOFFd to deactivate this feature). If the power switches off even with 2 switched on, turn down the volume. With 1 or 2 on, some features may be unavailable. If there is very little low frequency information in the source material, change your speaker settings to Front: SMALL / Subwoofer: YES, or Front: LARGE / Subwoofer: PLUS (see Speaker Setting on page 107 ). Symptom Remedy The unit does not respond when the Try switching the receiver off, then back on again. buttons are pressed. Try disconnecting the power cord, then connect again. AMP ERR is indicated and the main power turns off. The MCACC PRO (VSX-1130) /Advanced MCACC (VSX-830) indicator blinks and the main power does not turn on. The receiver may have a serious problem. Do not try switching the receiver on. Unplug the receiver from the wall and call a Pioneer authorized independent service company. The receiver suddenly switches off or the FL OFF indicator blinks. There is a possibility that the power supply circuit of the receiver has failed. Wait at least one minute and then turn ON the power again. If the same symptom appears again after turning ON the power again, stop using the receiver, disconnect the power cable and request repair. AMP OVERHEAT blinks in the display and the FL OFF indicator flash and the power turns off. Allow the unit to cool down in a well-ventilated place before switching back on (see Installing the receiver on page 11 ). Check whether the cables used to connect the speakers are short-circuited. Wait at least 1 minute, then try turning the power on again. The temperature within the unit has exceeded the allowablevalue. Lower the volume level. The main power suddenly turns off, and MCACC PRO (VSX-1130) / Advanced MCACC (VSX-830) indicator blinks. The power unit is damaged. Unplug the receiver from the wall and call a Pioneer authorized independent service company. No sound Symptom Remedy There is no sound output, the sound If Fixed PCM in audio parameter is set to ON, you will not be able to playback audio in gets cut off, or there is noise present. formats other than PCM audio. For other audio formats than PCM audio, select OFF (See Setting the Audio options on page 86 ). No sound is output when an input function is selected. Turn the volume up to approx. -30 dB. Check that the speaker selector setting is set to OFF (page 88 ). Make sure the correct input function is selected. Make sure the correct input signal is selected (see Choosing the input signal on page 73 ). Check that the source equipment is correctly connected (Refer to page 20 (VSX-1130) or page 38 (VSX-830)). Check that the speakers are connected properly (see Connecting the speakers on page 24 ). No sound from the surround or center speakers. Check that the Stereo listening mode or the Front Stage Surround Advance mode isn't selected; select one of the surround listening modes (see Enjoying various types of playback using the listening modes on page 71 ). Check that the surround/center speakers are not set to NO (see Speaker Setting on page 107 ). Check the speaker connections (see Connecting the speakers on page 24 ). 114

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114
FAQ
14
Troubleshooting
Incorrect operations are often mistaken for trouble and malfunctions. If you think that there is something wrong
with this component, check the points below. Sometimes the trouble may lie in another component. Investigate
the other components and electrical appliances being used. If the trouble cannot be rectified even after exercis-
ing the checks listed below, ask your nearest Pioneer authorized independent service company to carry out repair
work.
!
If the unit does not operate normally due to external effects such as static electricity disconnect the power plug
from the outlet and insert again to return to normal operating conditions.
If the problem is not solved after the troubleshooting below, if the screen freezes unexpectedly or if the buttons on
the remote control or front panel stop working completely, do the following:
!
Press
u
STANDBY/ON
on the front panel to turn off the power, then turn the power back on.
If this does not solve the problem, turn off the power again, then press and hold the
u
STANDBY/ON
button
on the front panel for at least five seconds. (The power turns on, then turns off after five seconds.)
!
If the power cannot be turned off, press and hold
u
STANDBY/ON
on the front panel for over five seconds. The
power will turn off. In this case, the various settings made on the receiver may be cleared.
Power
Symptom
Remedy
The power does not turn on.
Make sure that the power cord is plugged in to an active power outlet.
Try disconnecting from the power outlet, then plugging back in.
Power automatically turns off.
When
Auto Power Down
is set, the power automatically turns off at the set time (
page
109
).
When the power is turned on, the
WIRELESS
indicator slowly flashes.
After unpacking, turning on the power, and returning to initial factory settings (
page 91
), the
WIRELESS
indicator slowly flashes. This is not a malfunction.
This receiver is designed to automatically enter WAC mode when turning on the power of
this receiver in the initial factory settings state. For details about WAC mode, please refer
to
page 54
. After the network settings (
page 52
) have been completed, the
WIRELESS
indicator flashing disappears.
When the network is not connected, even though the
WIRELESS
indicator is blinking,
there is no problem using it in this state.
VSX-1130 only:
Power cannot be
turned off. (
HDZONE ON
is dis-
played.)
Press the
HDZ
button on the remote control for 1.5 seconds and then press the
u
STANDBY/ON
button to turn OFF the power.
The receiver suddenly switches off or
the
WIRELESS
indicator blinks.
Check that there are no loose strands of speaker wire touching the rear panel or another
set of wires. If so, re-attach the speaker wires, making sure there are no stray strands.
The receiver may have a serious problem. Disconnect from the power and call a Pioneer
authorized independent service company.
During loud playback the power sud-
denly switches off.
Turn down the volume.
Lower the 63 Hz and 125 Hz equalizer levels in the
Manual MCACC setup
on
page 101
.
Switch on the digital safety feature. While holding down
ENTER
on the front panel,
press
u
STANDBY/ON
to set this receiver to the standby mode. Use
TUNE
i
/
j
to
select
D.SAFETY
c
OFF
d
, and then use
PRESET
k
/
l
to select
1
or
2
(select
D.SAFETY
c
OFF
d
to deactivate this feature). If the power switches off even with
2
switched on, turn
down the volume. With
1
or
2
on, some features may be unavailable.
If there is very little low frequency information in the source material, change your
speaker settings to Front:
SMALL
/ Subwoofer:
YES
, or Front:
LARGE
/ Subwoofer:
PLUS
(see
Speaker Setting
on
page 107
).
Symptom
Remedy
The unit does not respond when the
buttons are pressed.
Try switching the receiver off, then back on again.
Try disconnecting the power cord, then connect again.
AMP ERR
is indicated and the main
power turns off. The
MCACC PRO
(VSX-1130) /
Advanced MCACC
(VSX-830) indicator blinks and the
main power does not turn on.
The receiver may have a serious problem. Do not try switching the receiver on. Unplug
the receiver from the wall and call a Pioneer authorized independent service company.
The receiver suddenly switches off or
the
FL OFF
indicator blinks.
There is a possibility that the power supply circuit of the receiver has failed. Wait at least
one minute and then turn ON the power again. If the same symptom appears again after
turning ON the power again, stop using the receiver, disconnect the power cable and
request repair.
AMP OVERHEAT
blinks in the dis-
play and the
FL OFF
indicator flash
and the power turns off.
Allow the unit to cool down in a well-ventilated place before switching back on (see
Installing the receiver
on
page 11
).
Check whether the cables used to connect the speakers are short-circuited.
Wait at least 1 minute, then try turning the power on again.
The temperature within the unit has exceeded the allowablevalue.
Lower the volume level.
The main power suddenly turns
off, and
MCACC PRO
(VSX-1130) /
Advanced MCACC
(VSX-830) indica-
tor blinks.
The power unit is damaged. Unplug the receiver from the wall and call a Pioneer autho-
rized independent service company.
No sound
Symptom
Remedy
There is no sound output, the sound
gets cut off, or there is noise present.
If
Fixed PCM
in audio parameter is set to
ON
, you will not be able to playback audio in
formats other than PCM audio. For other audio formats than PCM audio, select
OFF
(See
Setting the Audio options
on
page 86
).
No sound is output when an input
function is selected.
Turn the volume up to approx. –30 dB.
Check that the speaker selector setting is set to
OFF
(
page 88
).
Make sure the correct input function is selected.
Make sure the correct input signal is selected (see
Choosing the input signal
on
page
73
).
Check that the source equipment is correctly connected (Refer to
page 20
(VSX-1130)
or
page 38
(VSX-830)).
Check that the speakers are connected properly (see
Connecting the speakers
on
page
24
).
No sound from the surround or
center speakers.
Check that the Stereo listening mode or the Front Stage Surround Advance mode isn’t
selected; select one of the surround listening modes (see
Enjoying various types of play-
back using the listening modes
on
page 71
).
Check that the surround/center speakers are not set to
NO
(see
Speaker Setting
on
page
107
).
Check the speaker connections (see
Connecting the speakers
on
page 24
).