Pioneer VSX-830-K Owner's Manual - Page 114
Troubleshooting, Power, No sound
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14 FAQ Troubleshooting Incorrect operations are often mistaken for trouble and malfunctions. If you think that there is something wrong with this component, check the points below. Sometimes the trouble may lie in another component. Investigate the other components and electrical appliances being used. If the trouble cannot be rectified even after exercising the checks listed below, ask your nearest Pioneer authorized independent service company to carry out repair work. ! If the unit does not operate normally due to external effects such as static electricity disconnect the power plug from the outlet and insert again to return to normal operating conditions. If the problem is not solved after the troubleshooting below, if the screen freezes unexpectedly or if the buttons on the remote control or front panel stop working completely, do the following: ! Press u STANDBY/ON on the front panel to turn off the power, then turn the power back on. If this does not solve the problem, turn off the power again, then press and hold the u STANDBY/ON button on the front panel for at least five seconds. (The power turns on, then turns off after five seconds.) ! If the power cannot be turned off, press and hold u STANDBY/ON on the front panel for over five seconds. The power will turn off. In this case, the various settings made on the receiver may be cleared. Power Symptom Remedy The power does not turn on. Make sure that the power cord is plugged in to an active power outlet. Try disconnecting from the power outlet, then plugging back in. Power automatically turns off. When Auto Power Down is set, the power automatically turns off at the set time (page 109) . When the power is turned on, the After unpacking, turning on the power, and returning to initial factory settings (page 91 WIRELESS indicator slowly flashes. ), the WIRELESS indicator slowly flashes. This is not a malfunction. This receiver is designed to automatically enter WAC mode when turning on the power of this receiver in the initial factory settings state. For details about WAC mode, please refer to page 54 . After the network settings (page 52) have been completed, the WIRELESS indicator flashing disappears. When the network is not connected, even though the WIRELESS indicator is blinking, there is no problem using it in this state. VSX-1130 only: Power cannot be turned off. (HDZONE ON is displayed.) Press the HDZ button on the remote control for 1.5 seconds and then press the u STANDBY/ON button to turn OFF the power. The receiver suddenly switches off or Check that there are no loose strands of speaker wire touching the rear panel or another the WIRELESS indicator blinks. set of wires. If so, re-attach the speaker wires, making sure there are no stray strands. The receiver may have a serious problem. Disconnect from the power and call a Pioneer authorized independent service company. During loud playback the power sud- Turn down the volume. denly switches off. Lower the 63 Hz and 125 Hz equalizer levels in the Manual MCACC setup on page 101 . Switch on the digital safety feature. While holding down ENTER on the front panel, press u STANDBY/ON to set this receiver to the standby mode. Use TUNE i/j to select D.SAFETY cOFFd, and then use PRESET k/l to select 1 or 2 (select D.SAFETY cOFFd to deactivate this feature). If the power switches off even with 2 switched on, turn down the volume. With 1 or 2 on, some features may be unavailable. If there is very little low frequency information in the source material, change your speaker settings to Front: SMALL / Subwoofer: YES, or Front: LARGE / Subwoofer: PLUS (see Speaker Setting on page 107 ). Symptom Remedy The unit does not respond when the Try switching the receiver off, then back on again. buttons are pressed. Try disconnecting the power cord, then connect again. AMP ERR is indicated and the main power turns off. The MCACC PRO (VSX-1130) /Advanced MCACC (VSX-830) indicator blinks and the main power does not turn on. The receiver may have a serious problem. Do not try switching the receiver on. Unplug the receiver from the wall and call a Pioneer authorized independent service company. The receiver suddenly switches off or the FL OFF indicator blinks. There is a possibility that the power supply circuit of the receiver has failed. Wait at least one minute and then turn ON the power again. If the same symptom appears again after turning ON the power again, stop using the receiver, disconnect the power cable and request repair. AMP OVERHEAT blinks in the display and the FL OFF indicator flash and the power turns off. Allow the unit to cool down in a well-ventilated place before switching back on (see Installing the receiver on page 11 ). Check whether the cables used to connect the speakers are short-circuited. Wait at least 1 minute, then try turning the power on again. The temperature within the unit has exceeded the allowablevalue. Lower the volume level. The main power suddenly turns off, and MCACC PRO (VSX-1130) / Advanced MCACC (VSX-830) indicator blinks. The power unit is damaged. Unplug the receiver from the wall and call a Pioneer authorized independent service company. No sound Symptom Remedy There is no sound output, the sound If Fixed PCM in audio parameter is set to ON, you will not be able to playback audio in gets cut off, or there is noise present. formats other than PCM audio. For other audio formats than PCM audio, select OFF (See Setting the Audio options on page 86 ). No sound is output when an input function is selected. Turn the volume up to approx. -30 dB. Check that the speaker selector setting is set to OFF (page 88 ). Make sure the correct input function is selected. Make sure the correct input signal is selected (see Choosing the input signal on page 73 ). Check that the source equipment is correctly connected (Refer to page 20 (VSX-1130) or page 38 (VSX-830)). Check that the speakers are connected properly (see Connecting the speakers on page 24 ). No sound from the surround or center speakers. Check that the Stereo listening mode or the Front Stage Surround Advance mode isn't selected; select one of the surround listening modes (see Enjoying various types of playback using the listening modes on page 71 ). Check that the surround/center speakers are not set to NO (see Speaker Setting on page 107 ). Check the speaker connections (see Connecting the speakers on page 24 ). 114