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Ricoh IM C3000 User Guide - Page 252

See Connecting to a Wired LAN, User, See Sending Documents by IP-Fax

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9. Troubleshooting Message Condition Solution and reference "Network communication has failed. SIP digest authentication failed. Please check the SIP digest authentication user name and password." The authentication password on the SIP server and the password registered on the machine do not match. Check that the password registered on the SIP server and "Password" in SIP Digest Authentication under [Settings] [Machine Features Settings] [Fax Settings] [Initial Settings] tab [SIP Settings] match. See "Sending Documents by IP-Fax", User Guide (Full Version). "Network communication has failed. The certificate of destination is not currently valid. Please reissue it." The user certificate (destination certificate) has expired. Install a new user certificate. See "Encrypting Network Communication", User Guide (Full Version). "Network communication has failed. The certificate of this machine is not currently valid. Please reissue it." A device certificate (destination certificate) is not registered or has expired. Install a new device certificate. See "Encrypting Network Communication", User Guide (Full Version). "Network communication has failed. The certificate of this machine or destination machine is not currently valid. Please re-issue it." The user certificate (destination certificate) and device certificate have expired. Install a new user certificate and device certificate. See "Encrypting Network Communication", User Guide (HTML version). "Network communication has failed. The destination does not support IP-FAX." An IP-Fax was sent to a destination that does not support IP-Fax. Sending a fax using the IP-Fax function is not possible. Send the fax using the G3 line if possible. "Network communication has failed. The IP address is invalid. Please check the network settings." An invalid IP address is registered. Specify the correct [Effective Protocol] and [Machine IPv4 Address], or [Machine IPv6 Address] on the [Settings] [Machine Features Settings] [System Settings] [Interface Settings] tab. See "Connecting to a Wired LAN", User Guide (Full Version). 250

Section	Page
IM C2000/C2500/C3000/C3500/C4500/C5500/C6000 series <User Guide Selected Version>	1
How to Read the Manuals	3
Symbols Used in the Manuals	3
TABLE OF CONTENTS	4
1. Getting Started	13
Turning On and Off the Power	13
Turning On the Main Power	13
Turning Off the Main Power	14
Energy Saving Mode	14
Guide to Names and Functions of Components	16
Front and Left View	16
Front and Right View	18
Rear and Left View (mainly Europe) (mainly North America)	19
Rear and Left View (mainly Asia)	20
Names and Functions of the Control Panel	22
Touch Panel/Interface	22
LED Indicators	23
Changing the Display Language	25
Confirming the Functions that Are Added in RICOH Always Current Technology	26
Confirming the Version of RICOH Always Current Technology Implemented on the Machine	26
List of New Functions	26
How to Use the Home Screen	29
Intuitive Screen Operation Using Fingertips	31
How to Use the Copy Screen	34
How to Use the Copy Screen (Standard)	34
How to Use the Copy Screen (No Scrolling Screen)	36
Changing the Layout or Display of the Keys of the Copy Function	37
How to Use the Fax Screen	39
Customizing the [Send Settings] Screen	39
How to Use the Scanner Screen	42
Customizing the [Send Settings] Screen	42
Adding a Frequently Used Application or Widget to the Home Screen	45
Adding an Icon/Widget to the Home Screen	46
Creating a Folder to Organize Icons	46
Registering Frequently Used Settings as a Program	48
Registering Settings as a Program	49
Changing the Contents of the Program	50
Logging In from the Control Panel	53
Logging In by Entering the User Name and Password	54
Logging In Using an IC Card	55
Logging In Using a Mobile Device	56
Authenticating Using the User Code	57
Changing the Login Password	57
Placing an Original on the Exposure Glass	60
Placing an Original in the Auto Document Feeder (ADF)	62
Placing Originals in the ARDF	63
Placing Originals in the One-pass Duplex Scanning ADF	65
2. Copy	69
Basic Procedure for Copying Documents	69
Reserving a Copy Job While Executing Another Copy Job	70
Making Enlarged or Reduced Copies	72
Specifying a Copy Ratio or Size	72
Enlarging or Reducing According to the Paper Size	74
Reducing Slightly to Increase the Margins	76
Duplex Copying	78
Combining and Copying a Multi-page Original onto a Single Sheet of Paper	81
Copying Onto Envelopes	84
Copying Onto Envelopes in the Bypass Tray	84
Copying Onto Envelopes in the Paper Tray	85
Copying in Page Order or for Each Page Number	87
3. Fax	91
Basic Procedure for Transmitting Faxes	91
Registering Fax Numbers in the Address Book	94
Registering a Fax Number and Send Conditions	94
Changing/Deleting the Registered Data Such as Fax Number	96
Displaying a Preview before Sending a Fax	97
Viewing the Transmission Result of Sent Faxes	99
Confirming the Information on the Fax Screen	99
Checking the Result in Communication Result Report	100
Checking the Result in Immediate TX Result Report	101
Checking the Result in Communication Failure Report	101
Checking the Result in Error Report	101
Viewing Memory Storage Report	101
Checking by E-mail	102
Confirming the Information in Web Image Monitor	103
4. Print	105
Installing the Printer Driver by Using Device Software Manager Installer	105
Installing Device Software Manager from the CD-ROM	105
Installing Device Software Manager from the Downloaded File	107
Installing the Printer Driver for Network Connection (Windows)	111
Installing the PCL 6 Printer Driver from the CD-ROM	111
Installing the PostScript 3 Printer Driver from the CD-ROM	114
Installing the PCL 6/PostScript 3 Printer Driver from the Downloaded File	116
If the Machine Cannot Be Found	117
Installing the Printer Driver for Network Connection (OS X/macOS)	121
Installing the PPD file	121
Registering the Machine in [Print & Scan] or [Printers & Scanners]	122
Specifying the Option Settings	125
Basic Procedure for Printing Documents	127
Printing a Document in Windows	127
Printing a Document in OS X/macOS	129
Printing on Both Sides of Paper	132
Specifying 2-sided Print (Windows)	132
Specifying 2-sided Print (OS X/macOS)	133
Combining and Printing Multiple Pages on a Single Sheet of Paper	134
Specifying the Combine 2 Originals Function (Windows)	134
Specifying the Combine 2 Originals Function (OS X/macOS)	135
Printing on Envelopes	136
Printing Documents Stored in the Printer from the Control Panel	140
Printing from a USB Flash Memory Device or SD Card Directly	141
Printable File Formats	141
Printing from a Memory Storage Device or Scan Application	142
5. Scan	145
Scanning Documents and Sending the Scanned Data by E-mail	145
Basic Procedure for Sending an E-mail	145
Registering the E-mail Destination Specified When Sending an E-mail in the Address Book	147
Scanning Documents and Sending the Scanned Data to a Folder	150
Printing the Check Sheet	150
Confirming the Computer Information (Windows)	151
Creating a Shared Folder (Windows)	152
Confirming the Computer Information (OS X/macOS)	155
Creating a Shared Folder (OS X/macOS)	155
Registering the Created Shared Folder in the Address Book	157
Basic Procedure for Performing Send to Folder	159
Scanning an Original with Suitable Quality and Density	161
Specifying the File Type or File Name When Scanning a Document	164
6. Document Server	167
Storing Documents in Document Server	167
Printing Documents in Document Server	169
Printing a Document with the Settings Specified When Scanned	169
Changing the Print Settings to Print a Document	170
Specifying a Page to Print	172
7. Web Image Monitor	175
Using Web Image Monitor	175
What You Can Do on the Web Image Monitor	176
Web Image Monitor Screen	177
Specifying Web Image Monitor Help	178
8. Adding Paper and Toner	181
Loading Paper into the Paper Tray	181
Loading Paper into Tray 1 to 4	182
Loading Paper into the Bypass Tray	186
Loading Paper into Tray 3 (LCT)	191
Loading Paper into the Large Capacity Tray (LCT)	193
Specifying the Paper Size That Is Not Automatically Detected	193
Recommended Paper Sizes and Types	196
Tray 1	196
Tray 2	197
Lower Paper Trays (Trays 3, 4)	198
Bypass Tray	200
Tray 3 (LCT)	202
Large Capacity Tray (LCT)	203
Notes on Special Paper	203
Paper Thickness for Each Paper Weight	204
Unusable Paper	204
Paper Storage	206
Saving Printouts	206
Thick Paper Orientation and Recommended Status	207
Envelope Orientation and Recommended Status	208
Using the Copy Function	209
Using the Printer Function	209
Loading Orientation-fixed Paper or Two-sided Paper	211
Copying onto Letterhead Paper	211
Printing onto Letterhead Paper Using the Printer Driver	212
Recommended Original Size and Weight	214
Sizes Detectable with Auto Paper Select	216
Replacing the Toner	218
Precautions When Storing Toner	219
Precautions When Replacing the Toner	220
Disposing Exhausted Toners	221
Replacing the Waste Toner Bottle	222
Precautions When Replacing the Waste Toner Bottle	222
Disposing the Used Waste Toner Bottle	224
9. Troubleshooting	225
Alert Sounds	225
Checking the Indicators, Icons, and Messages on the Control Panel	227
When an Icon is Displayed with a Message	227
When the [Check Status] Indicator is lit or flashing	229
When the Machine Cannot Be Operated	231
When the Machine Does Not Respond Correctly to an Operation on the Control Panel	231
When the Machine Does Not Respond Correctly to an Operation from a Computer	235
When a Message Is Displayed and the Machine Cannot Be Operated	237
When a Message Appears While Using the Copy Function	240
When a Message Is Displayed While Using Document Server	242
When a Message Is Displayed While Using the Fax Function	244
Messages Displayed During Operation or When Sending/Receiving a Fax Cannot Be Performed	244
Messages Displayed When the Machine Cannot Connect to the Network	246
Messages Displayed When the Remote Fax Function Is Unavailable	254
When a Message Appears While Using the Printer Function	258
Messages Displayed without Error Codes	258
Messages Displayed with Error Codes	271
When a Message Is Displayed While Using the Scanner Function	273
Messages Displayed on the Control Panel	273
Messages Displayed on the Computer	279
When Other Messages Are Displayed	285
Messages Displayed When Machine Login Fails	287
Messages Displayed When Logging in to the Machine Using an IC Card Fails	294
Messages Displayed When the LDAP Server is Unavailable	294
Messages Displayed When There Is a Problem with the Certificate	296
Messages Displayed When an Application Site Cannot Be Used	297
10. Specifications for The Machine	299
Model-Specific Information	299
List of Specifications	300
Specifications for the Main Unit	300
Specifications for the Document Server	323
Specifications for Facsimile	323
Specifications for Printer	329
Specifications for Scanner	332
Specifications for One-pass Duplex Scanning ADF	336
Specifications for Auto Reverse Document Feeder (ARDF)	337
Specifications for Internal Finisher SR3250	338
Specifications for Finisher SR3260	340
Specifications for Booklet Finisher SR3270	342
Specifications for Finisher SR3280	345
Specifications for Booklet Finisher SR3290	347
Specifications for Internal Finisher SR3300	350
Specifications for Internal Multi-Folding Unit	351
Specifications for External Tray	353
Specifications for Internal Shift Tray	354
Specifications for Internal Tray 2	355
Specifications for Bridge Unit	355
Specifications for Punch Unit (Internal Finisher SR3250)	356
Specifications for Punch Unit (Finisher SR3260, Booklet Finisher SR3270)	357
Specifications for Punch Unit (Finisher SR3280, Booklet Finisher SR3290)	358
Specifications for Lower Paper Tray	359
Specifications for Lower Paper Trays	359
Specifications for Tray 3 (LCT)	360
Specifications for Large Capacity Tray (LCT)	360
Specifications for IEEE 1284 Interface Board	361
Specifications for Wireless LAN Board	361
Specifications for Device Server Option	362
The Setting Values of the Transmission Function	363
Send Email	363
Send to Folder	364
Broadcast Transmission	365
Printable Area and Margin	366
Machine Options	368
Guide to Functions of the Machine’s External Options	368
Guide to Functions of the Machine’s Internal Options	374
Functions Requiring Optional Configurations	376
Copy Function	376
Facsimile Functions	378
Printer Function	381
Scanner Function	383
Interface	384
Function Compatibility	385
11. Legal and Contact Information	387
Environmental Regulations	387
ENERGY STAR Program	387
Energy Saving Functions	387
User Information on Electrical and Electronic Equipment (mainly Europe)	389
Users in the countries where this symbol shown in this section has been specified in national law on collection and treatment of E-waste	389
All Other Users	390
For Turkey only	390
Note for the Battery and/or Accumulator Symbol (For EU countries only) (mainly Europe)	390
Environmental Advice for Users (mainly Europe)	391
Users in the EU, Switzerland and Norway	391
Notes to users in the state of California (Notes to Users in USA) (mainly North America)	391

Match case Limit results 1 per page

Message

Condition

Solution and reference

"Network communication

has failed. SIP digest

authentication failed.

Please check the SIP

digest authentication user

name and password."

The authentication

password on the SIP

server and the password

registered on the

machine do not match.

Check that the password registered on the SIP

server and "Password" in SIP Digest

Authentication under [Settings]

[Machine

Features Settings]

[Fax Settings]

[Initial

Settings] tab

[SIP Settings] match.

See "Sending Documents by IP-Fax", User

Guide (Full Version).

"Network communication

has failed. The certificate

of destination is not

currently valid. Please re-

issue it."

The user certificate

(destination certificate)

has expired.

Install a new user certificate.

See "Encrypting Network Communication",

User Guide (Full Version).

"Network communication

has failed. The certificate

of this machine is not

currently valid. Please re-

issue it."

A device certificate

(destination certificate)

is not registered or has

expired.

Install a new device certificate.

See "Encrypting Network Communication",

User Guide (Full Version).

"Network communication

has failed. The certificate

of this machine or

destination machine is

not currently valid. Please

re-issue it."

The user certificate

(destination certificate)

and device certificate

have expired.

Install a new user certificate and device

certificate.

See "Encrypting Network Communication",

User Guide (HTML version).

"Network communication

has failed. The

destination does not

support IP-FAX."

An IP-Fax was sent to a

destination that does not

support IP-Fax.

Sending a fax using the IP-Fax function is not

possible. Send the fax using the G3 line if

possible.

"Network communication

has failed. The IP address

is invalid. Please check

the network settings."

An invalid IP address is

registered.

Specify the correct [Effective Protocol] and

[Machine IPv4 Address], or [Machine IPv6

Address] on the [Settings]

[Machine

Features Settings]

[System Settings]

[Interface Settings] tab.

See "Connecting to a Wired LAN", User

Guide (Full Version).

9. Troubleshooting

250