Ricoh IM C3000 User Guide - Page 278

9. Troubleshooting Message Cause Solution and reference "SMTP authentication email address and administrator email address mismatch." The SMTP authentication e-mail address is not registered in the administrator email address. Register the SMTP authentication e-mail address in [Settings] [Machine Features Settings] [System Settings] [File Transfer] tab [Administrator's Email Address]. "Some invalid destination(s) contained. Do you want to select only valid destination(s)?" The group contains an e-mail address. When sending data to a destination other than an e-mail address, press [Select]. "The program is recalled. Cannot recall the folder destination(s) with protection code(s)." A folder destination specified with a protection code is included among the programmed destinations. • You cannot recall a destination specified with a protection code in a program. Specify this destination individually. • To program this destination, cancel the protection code and then register the destination to a program. See "Using the Protection Function to Prevent the Misuse of Addresses", User Guide (Full Version). "The size of the scanned data is too small. Check the resolution and the ratio and then press [Start] again." The data scanned by specifying [Reduce/ Enlarge] [Specify Size] is too small. • Increase [Send Settings] [Resolution]. • Specify a larger paper size in [Send Settings] [Reduce/Enlarge] [Specify Size]. "Transmission has failed. Insufficient memory in the destination hard disk. To check the current status, press [Scan Files Status]." The amount of available hard disk space on the destination computer, SMTP server, or FTP server is insufficient. Check that the amount of free space is sufficient. "Transmission has failed. To check the current status, press [Scan Files Status]." A network error occurred while transferring the data due to a busy network or another reason. If the same message is displayed after scanning the original again, consult the administrator. 276