Ricoh IM C3000 User Guide - Page 280

9. Troubleshooting Message Cause Solution and reference "Cannot detect the paper size of the original. Specify the scanning size." The original is not placed correctly on the machine. When you place an original on the exposure glass, the machine detects the original size by opening and closing the exposure glass cover or ADF. Open the cover or ADF by more than 30 degrees when placing an original. An original with a difficult-to-detect size even in the regular size is placed on the machine. When scanning an original with a difficult-todetect size, specify [Send Settings] [Scan Size]. page 214 "Sizes Detectable with Auto Paper Select" An original with a When scanning an original with a custom size, custom size is placed on specify the original size in [Send Settings] the machine. [Scan Size] [Custom Size]. "Cannot specify any more scanning area." The maximum number of scanning areas that can be registered exceeds the maximum number (100). Delete scanning areas that are no longer necessary. "Communication error has occurred on the network." A communication error has occurred on the network. Check that the settings for the communication protocol (TCP/IP) are configured correctly on the computer. "Entered User Code is not registered or you do not have access privileges to use the scanner function, please contact your administrator." The correct user code is not registered in the TWAIN drive when User Code authentication is specified on the machine. Register the User Code on the [Details] [Authenticate] tab in the TWAIN driver. For the User Code, consult the user administrator. The User Code registered in the TWAIN driver is not assigned with the privileges to use the scanner function. Consult the user administrator. The user administrator can change the access permissions in the address book. See "Confirming the Available Functions", User Guide (Full Version). 278