Ricoh IM C3000 User Guide - Page 292

9. Troubleshooting Message "Authentication has failed." W/L0606-004 "Authentication has failed." W/L0607-001 "Authentication has failed." W/L0612-005 "Authentication has failed." W/L0707-001 "Authentication has failed." B/W/L09XX-019 Cause Solution and reference A user name that cannot be specified in the login user name was specified. Do not use "other", "admin", "supervisor", or "HIDE*" in user account names. Web Image Monitor or another method was used to edit or create a backup of the address book. Wait a while. The number of users registered in the address book has reached the upper limit, and autoregistration failed. Ask the user administrator to delete users that are no longer needed from the address book. Web Image Monitor or another method was used to edit or create a backup of the address book. Wait a while. Auto-registration of a user on the server machine has failed when authentication was performed on the client machine using Central Management. • Check the network communication between the client and server machines. • Registration cannot be performed while the address book of the server machine is being edited. *1 When obtaining user groups, check the following: • The user account that can obtain user groups is sAMAccountName (user). Do not use UserPrincipalName ([email protected]) as the user name. • Check whether the name in "Group" is correctly specified including the case-sensitivity in [Settings] [Machine Features Settings] [System Settings] [Administrator Tools] tab [User Authentication Management] [Windows Auth.]. • Select the user in the address book, press [Edit], and then check that [User Management / Others] tab [User Management] [Available Functions / Applications] check box is cleared. • Check whether "Global Scope" is specified as the scope of the group in a property for the user group created in DC, and the group type specified in "Security". Also check whether an account is 290