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Samsung CLX-9251NA User Manual Ver.1.03 (English) - Page 151

Paper feeding problems, Printing problems, Condition, Suggested solutions, Possible cause

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Paper feeding problems Condition Suggested solutions Paper jams during printing. Clear the paper jam (see "Clearing paper jams" on page 137). Paper sticks together. • Check the maximum paper capacity of the tray (see "Print media specifications" on page 165). • Make sure that you are using the correct type of paper (see "Print media specifications" on page 165). • Remove paper from the tray and flex or fan the paper. • Humid conditions may cause some paper to stick together. Multiple sheets of paper do not feed. • Different types of paper may be stacked in the tray. Load paper of only one type, size, and weight. • If multiple sheets have caused a paper jam, clear the paper jam (see "Clearing paper jams" on page 137). Paper does not feed • Remove any obstructions from inside the into the machine. machine. • Paper has not been loaded correctly. Remove paper from the tray and reload it correctly. • There is too much paper in the tray. Remove excess paper from the tray. • The paper is too thick. Use only paper that meets the specifications required by the machine (see "Print media specifications" on page 165). • If an original does not feed into the machine, the DADF rubber pad may require to be replaced. Contact a service representative. The paper keeps jamming. • There is too much paper in the tray. Remove excess paper from the tray. If you are printing on special materials, use the multi-purpose tray. • An incorrect type of paper is being used. Use only paper that meets the specifications required by the machine (see "Print media specifications" on page 165). • There may be debris inside the machine. Open the front door and remove any debris. • If an original does not feed into the machine, the DADF rubber pad may need to be replaced. Contact a service representative. Transparencies stick Use only transparencies specifically designed together in the paper for laser printers. Remove each transparency as exit. it exits from the machine. Envelopes skew or Ensure that the paper guides are against both fail to feed correctly. sides of the envelopes. Printing problems Condition The machine does not print. Possible cause Suggested solutions The machine is not receiving power. Check the power cord connections. Check the power switch and the power source. The machine is not selected as the default machine. Select your machine as your default machine in your Windows. Check the machine for the following: • The front door is not closed. Close the front door. • Paper is jammed. Clear the paper jam (see "Clearing paper jams" on page 137). • No paper is loaded. Load paper (see "Loading paper in the tray" on page 39). • The toner cartridge or the imaging unit is not installed. Install the toner cartridge or imaging unit. If a system error occurs, contact your service representative. The connection cable between the computer and the machine is not connected properly. Disconnect the machine cable and reconnect it. The connection cable between the computer and the machine is defective. If possible, attach the cable to another computer that is working properly and print a job. You can also try using a different machine cable. The port setting is incorrect. Check the Windows printer setting to make sure that the print job is sent to the correct port. If the computer has more than one port, make sure that the machine is attached to the correct one. The machine may be configured incorrectly. Check the Printing Preferences to ensure that all of the print settings are correct (see "Opening printing preferences" on page 101). The printer driver may be incorrectly installed. Repair the machine software. The machine is malfunctioning. Check the display message on the control panel to see if the machine is indicating a system error. Contact a service representative. Troubleshooting_ 151

Section	Page
Copyright	2
Contents	3
Safety information	9
Regulatory information	14
About this user’s guide	21
Features of your new product	23
1. Introduction	25
Machine overview	25
Front view 1	25
Front view 2	26
Rear view	27
Inner view (CLX-92x1 Series, CLX-9301 Series)	28
Inner view (SCX-812x Series)	29
Control panel overview	30
Touch interaction	31
Understanding the status LED	32
Turning the machine on	33
Turning the machine off	34
Connecting a printer cable	34
Using a network cable	34
Introducing the display screen and useful buttons	35
Display screen	35
Counter button	35
Eco button	35
Job Status button	36
Interrupt button	37
2. Media and tray	38
Loading originals	38
On the scanner glass	38
In the duplex automatic document feeder (DADF)	38
Selecting print media	39
Guidelines to select print media	39
Loading paper in the tray	39
Standard tray / optional dual cassette feeder	39
Multi-purpose tray	42
Media sizes automatically detected	44
Printing on special media	44
Envelope	45
Labels	45
Card stock/ Custom-sized paper	46
Letterhead/Preprinted paper	46
Glossy	46
Tray setting	47
Setting the paper size	47
Setting the paper type	47
Setting the tray confirmation message	47
Auto tray switch	48
Auto continue	48
Paper substitution	48
Tray protection	48
Tray priority setting	49
3. Copying	50
Understanding the copy screen	50
Basic tab	50
Advanced tab	50
Image tab	51
Basic copy	51
Copying originals of different sizes	51
Changing the settings for each copy	52
Selecting the Paper Source tray	52
Reducing or enlarging copies	52
Copying multiple sides	52
Selecting the color mode (CLX-9201 9301 Series only)	53
Deciding the form of copy output	53
Changing the darkness	54
Using special copy features	55
Selecting the size of originals	55
Selecting the orientation of originals	55
ID card copying	56
N-up copying	57
Booklet copying	60
Book copying	60
Watermark	61
Stamp	62
Selecting the type of originals	62
Adjusting background	62
Erasing backside Images	63
Using a program’s setting	64
Saving Programs	64
Loading Programs	64
Using the Quick Copy menu	64
4. Faxing (optional)	65
Preparing to fax	65
Sending a fax from your computer	65
Sending a fax (Windows)	65
Checking the sent fax list (Windows)	65
Sending a fax (MAC)	66
Understanding the fax screen	67
Basic tab	67
Advanced tab	67
Image tab	67
Sending a fax	68
Setting the fax header	68
Sending a fax	68
Sending a fax using speed dial numbers	68
Sending a fax manually using On Hook	68
Sending a fax manually using an extension telephone	69
Resending Automatically	69
Redialing the last number	69
Delaying a fax transmission	69
Receiving a fax	70
Changing the receive modes	70
Receiving manually in Telephone mode	70
Receiving faxes manually using an extension telephone	70
Receiving in secure receiving mode	70
Selecting a received fax output tray	71
Printing received faxes on both sides of the paper	71
Printing received faxes to the right tray (face up)	71
Receiving faxes in memory	71
Adjusting the document settings	71
Selecting the size of originals	71
Faxing on both sides of originals	71
Selecting the orientation of originals	72
Changing the resolution	72
Selecting the type of originals	73
Changing the darkness	73
Printing a fax report	73
Using a programs setting	74
Saving Programs	74
Using Programs	74
Managing Programs	74
Saving and loading documents	74
Saving	74
Loading	75
5. Scanning	76
Basic scanning method	76
Understanding the scan methods	76
Scanning originals and sending through email (scan to email)	77
Understanding the Scan to Email screen	77
Resending to the last email address	78
Printing an email confirmation report	78
Scanning originals and sending via SMB/FTP (Scan to server)	78
Understanding the Scan to Server screen	78
Scanning and sending to an SMB/FTP server	79
Resending to the last server address	79
Scanning originals and sending to a USB memory device (scan to USB)	80
Understanding the Scan to USB screen	80
Scanning to a USB memory device	81
Changing the scan feature settings	81
Changing the resolution	81
Changing Darkness	81
Scanning from both sides of originals	82
Selecting the orientation of originals	82
Selecting the size of originals	83
Selecting the type of originals	83
Selecting the color mode	83
Adjusting background	83
Erasing backside Images	84
Quality	84
File Policy	84
File Format	84
Setting job completion notification	85
Using a programs setting	85
Saving	85
Loading	86
Scanning originals and sending to your computer (scan to PC)	86
For a network connected machine	86
Scanning with TWAIN-enabled software	86
MAC scanning	86
Scanning with network	86
Linux scanning	87
Scanning	87
Adding Job Type Settings	87
Using the Image Manager	88
6. using Smarthru Workflow, shared Folder, and stored document	89
About SmarThru Workflow	89
Understanding the SmarThru Workflow screen	89
Workflow Screen	90
Workform Creation Screen	90
Workform execution	91
Understanding the Shared Folder screen	91
Creating a shared folder	91
Using the shared folder	91
Registering users	92
Understanding the Stored Document screen	92
Saving documents in the Stored Document	93
7. Setting up an address book	94
Setting up an address book using the control panel	94
Storing Individual address (Fax, E-Mail)	94
Storing Individual addresses (SMB, FTP)	94
Editing Individual address	95
Storing Group address	95
Editing Group address	95
Searching the Address Book for an entry	95
Deleting an entry in an Address Book	95
Checking Address Book for an entry	96
Setting up an address book using SyncThru™ Web Service	96
Storing on your local machine	96
8. Printing	100
Printer driver features	100
Basic printing	101
Canceling a print job	101
Opening printing preferences	101
Favorites tab	101
Basic tab	102
Paper tab	102
Graphics tab	103
Finishing tab	103
Advanced tab	104
Eco tab	105
Samsung tab	105
Print Mode	105
Using a favorite setting	105
Using help	106
Setting Device Options	106
Using special print features	106
Printing multiple pages on one sheet of paper	106
Printing posters	107
Printing on both sides of the paper	107
Change the size of your document	107
Fitting your document to a selected paper size	107
Using watermarks	108
Using overlay	108
Using direct printing utility	109
What is Direct Printing Utility?	109
Printing	109
Using the right-click menu	110
Changing the default print settings	110
Setting your machine as a default machine	110
Printing to a file (PRN)	110
MAC printing	110
Printing a document	110
Activating optional devices or accessories	111
Changing printer settings	111
Printing multiple pages on one sheet of paper	113
Printing on both sides of paper	113
Linux printing	113
Printing from applications	113
Printing files	114
Configuring Printer Properties	114
UNIX Printing	114
Proceeding the print job	114
Changing the machine settings	114
9. Using a USB memory device	116
Understanding the USB screen	116
About USB memory device	116
Printing from a USB memory device	117
Managing USB memory	118
Formatting a USB memory device	118
Deleting an image file	118
10. Management tools	119
Easy Capture Manager	119
Samsung AnyWeb Print	119
Easy Eco Driver	119
Using Samsung Easy Printer Manager	119
Understanding Samsung Easy Printer Manager	119
Advanced settings user interface overview	120
Using Samsung Printer Status	120
Samsung Printer Status overview	120
Using Samsung Easy Document Creator	121
Understanding Samsung Easy Document Creator	121
Using features	122
Plug-ins	123
Using the Linux Unified Driver Configurator	123
Opening the Unified Driver Configurator	123
Printers configuration	123
Scanners configuration	124
Ports configuration	124
11. Troubleshooting	125
Redistributing toner	125
Replacing the toner cartridge	126
Cleaning paper dust stick and chargers of imaging units	128
Replacing the imaging unit	129
Replacing the waste toner container	132
Clearing original document jams	133
Original paper jam in front of scanner	133
Original paper jam inside of scanner	134
Tips for avoiding paper jams	136
Clearing paper jams	137
Paper jam in tray 1, 2	137
Paper jam in tray 3, 4	138
Paper jam in the multi-purpose tray	139
Paper jam inside the machine (Jam feed 1, Jam feed 2)	139
Paper jam inside the machine (Jam feed 3, Jam feed 4)	140
Paper jam inside the machine (Jam Registration)	140
Paper jam inside of the machine (Jam at Fuser out)	141
Paper jam at the top of duplex path (Jam Duplex Return, Jam Duplex 1)	141
Paper jam at the inside of duplex path (Jam Duplex 2)	142
Paper jam bottom of duplex path (Jam Duplex Regi.)	142
Paper jam in exit area (Jam Exit Face down)	143
Paper jam at finisher’s exit	143
Paper jam inside of finisher	144
Understanding display messages	145
Solving other problems	150
Power and cable connecting problems	150
Display screen problem	150
Paper feeding problems	151
Printing problems	151
Printing quality problems	153
Copying problems	155
Scanning problems	156
Fax problems (optional)	156
Common PostScript problems	157
Common Windows problems	157
Common Linux problems	158
Common MAC problems	159
12. Supplies and accessories	160
How to purchase	160
Available supplies	160
SCX-812x Series	160
CLX-92x1_9301 Series	160
Necessary precautions to take when installing accessories	161
Available accessories	161
Checking replaceable’s lifespan	162
Specifications	163
Contact SAMSUNG worldwide	169

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Troubleshooting

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Paper feeding problems

Printing problems

Condition