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Chapter 16 Troubleshooting 6 If the problem continues, contact the network administrator or vendor, or try one of the advanced suggestions. Advanced Suggestions • Try to access the NWA using another service, such as Telnet. If you can access the NWA, check the remote management settings to find out why the NWA does not respond to HTTP. • If your computer is connected to the WAN port or is connected wirelessly, use a computer that is connected to a LAN/ETHERNET port. I can see the Login screen, but I cannot log in to the NWA. 1 Make sure you have entered the user name and password correctly. The default password is 1234. This fields are case-sensitive, so make sure [Caps Lock] is not on. 2 You cannot log in to the web configurator while someone is using the Telnet to access the NWA. Log out of the NWA in the other session, or ask the person who is logged in to log out. 3 Disconnect and re-connect the power adaptor or cord to the NWA. 4 If this does not work, you have to reset the device to its factory defaults. See Section 2.2 on page 30. I cannot use FTP to upload new firmware. See the troubleshooting suggestions for I cannot see or access the Login screen in the web configurator. Ignore the suggestions about your browser. 16.3 Internet Access I cannot access the Internet. 1 Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick Start Guide and Section 16.1 on page 137. 2 2. Make sure your NWA is connected to a networking device that provides Internet access. 3 If you are trying to access the Internet wirelessly, make sure the wireless settings on the wireless client are the same as the settings on the AP. 4 Disconnect all the cables from your device, and follow the directions in the Quick Start Guide again. 5 If the problem continues, contact your ISP. NWA1100-N User's Guide 139

Section	Page
NWA1100-N	1
About This User's Guide	3
Document Conventions	5
Safety Warnings	7
Contents Overview	9
Table of Contents	11
User’s Guide	17
Introducing the NWA	19
1.1 Introducing the NWA	19
1.2 Applications for the NWA	19
1.2.1 Access Point	20
1.2.2 Bridge / Repeater	20
1.2.3 AP + Bridge	22
1.2.4 Wireless Client	23
1.2.5 MBSSID	24
1.3 Ways to Manage the NWA	25
1.4 Configuring Your NWA’s Security Features	25
1.4.1 Control Access to Your Device	25
1.4.2 Wireless Security	25
1.5 Good Habits for Managing the NWA	26
1.6 Hardware Connections	26
1.7 LEDs	27
Introducing the Web Configurator	29
2.1 Accessing the Web Configurator	29
2.2 Resetting the NWA	30
2.2.1 Methods of Restoring Factory-Defaults	30
2.3 Navigating the Web Configurator	30
Status Screens	33
3.1 The Status Screen	33
3.1.1 System Statistics Screen	35
Tutorial	37
4.1 How to Configure the Wireless LAN	37
4.1.1 Choosing the Wireless Mode	37
4.1.2 Wireless LAN Configuration Overview	37
4.1.3 Further Reading	38
4.2 How to Configure Multiple Wireless Networks	39
4.2.1 Configure the SSID Profiles	40
4.2.2 Configure the Standard Network	42
4.2.3 Configure the VoIP Network	43
4.2.4 Configure the Guest Network	45
4.2.5 Testing the Wireless Networks	46
4.3 NWA Setup in AP and Wireless Client Modes	47
4.3.1 Scenario	47
4.3.2 Configuring the NWA in Access Point Mode	47
4.3.3 Configuring the NWA in Wireless Client Mode	50
4.3.4 MAC Filter Setup	51
4.3.5 Testing the Connection and Troubleshooting	52
Technical Reference	53
System Screens	55
5.1 Overview	55
5.2 What You Can Do in this Chapter	55
5.3 What You Need To Know	55
5.4 General Screen	57
5.4.1 Password Screen	57
5.5 Time Screen	58
5.6 Technical Reference	59
5.6.1 Pre-defined NTP Time Servers List	59
Wireless Settings Screen	60
6.1 Overview	60
6.2 What You Can Do in this Chapter	60
6.3 What You Need To Know	61
6.4 Wireless Settings Screen	62
6.4.1 Access Point Mode	63
6.4.2 Bridge / Repeater Mode	65
6.4.3 AP + Bridge Mode	69
6.4.4 Wireless Client Mode	70
6.4.5 MBSSID Mode	73
6.5 Technical Reference	75
6.5.1 WMM QoS	75
6.5.2 Spanning Tree Protocol (STP)	76
6.5.3 Additional Wireless Terms	77
SSID Screen	79
7.1 Overview	79
7.1.1 What You Can Do in this Chapter	79
7.1.2 What You Need To Know	79
7.2 The SSID Screen	80
7.2.1 Configuring SSID	81
7.3 Technical Reference	82
7.3.1 WMM QoS	82
7.3.2 Type Of Service (ToS)	83
Wireless Security Screen	85
8.1 Overview	85
8.2 What You Can Do in this Chapter	85
8.3 What You Need To Know	86
8.4 The Security Screen	87
8.4.1 Security: WEP	89
8.4.2 Security: 802.1x Only	90
8.4.3 Security: 802.1x Static 64-bit, 802.1x Static 128-bit, 802.1x Static 152- bit	92
8.4.4 Security: WPA	93
8.4.5 Security: WPA2 or WPA2-MIX	95
8.4.6 Security: WPA-PSK, WPA2-PSK, WPA2-PSK-MIX	97
8.5 Technical Reference	98
RADIUS Screen	99
9.1 Overview	99
9.2 What You Can Do in this Chapter	99
9.3 What You Need to Know	99
9.4 The RADIUS Screen	100
MAC Filter Screen	102
10.1 Overview	102
10.2 What You Can Do in this Chapter	102
10.3 What You Need To Know	102
10.4 MAC Filter Screen	103
IP Screen	105
11.1 Overview	105
11.2 What You Can Do in this Chapter	105
11.3 What You Need to Know	105
11.4 IP Screen	106
11.5 Technical Reference	107
11.5.1 WAN IP Address Assignment	107
11.5.2 Spanning Tree Protocol (STP)	107
Remote Management	109
12.1 Overview	109
12.2 What You Can Do in this Chapter	109
12.3 What You Need To Know	110
12.4 The Telnet Screen	112
12.5 The FTP Screen	112
12.6 The WWW Screen	113
12.7 The SNMP Screen	115
12.8 Technical Reference	116
12.8.1 MIB	116
12.8.2 Supported MIBs	116
12.8.3 SNMP Traps	117
Certificate Screen	119
13.1 Overview	119
13.2 What You Can Do in this Chapter	119
13.3 What You Need To Know	119
13.4 Certificate Screen	120
13.5 Technical Reference	120
13.5.1 Private-Public Certificates	120
13.5.2 Certification Authorities	121
13.5.3 Checking the Fingerprint of a Certificate on Your Computer	121
Log Screens	123
14.1 Overview	123
14.2 What You Can Do in this Chapter	123
14.3 What You Need To Know	124
14.4 View Log Screen	124
14.5 Log Settings Screen	125
Maintenance	129
15.1 Overview	129
15.2 What You Can Do in this Chapter	129
15.3 What You Need To Know	129
15.4 Association List Screen	129
15.5 Channel Usage Screen	130
15.6 F/W Upload Screen	131
15.7 Configuration File Screen	133
15.7.1 Backup Configuration	133
15.7.2 Restore Configuration	133
15.7.3 Back to Factory Defaults	135
15.8 Restart Screen	135
Troubleshooting	137
16.1 Power, Hardware Connections, and LEDs	137
16.2 NWA Access and Login	138
16.3 Internet Access	139
Product Specifications	141
Power over Ethernet (PoE) Specifications	142
Setting Up Your Computer’s IP Address	143
Pop-up Windows, JavaScript and Java Permissions	171
IP Addresses and Subnetting	183
Wireless LANs	191
Text File Based Auto Configuration	205
Open Software Announcements	207
Legal Information	237

Match case Limit results 1 per page

Chapter 16 Troubleshooting

NWA1100-N User’s Guide

139

If the problem continues, contact the network administrator or vendor, or try one of the advanced

suggestions.

Advanced Suggestions

•

Try to access the NWA using another service, such as Telnet. If you can access the NWA, check

the remote management settings to find out why the NWA does not respond to HTTP.

•

If your computer is connected to the

WAN

port or is connected wirelessly, use a computer that is

connected to a

LAN

ETHERNET

port.

I can see the

screen, but I cannot log in to the NWA.

Make sure you have entered the user name and password correctly. The default password is

1234

This fields are case-sensitive, so make sure [Caps Lock] is not on.

You cannot log in to the web configurator while someone is using the Telnet to access the NWA. Log

out of the NWA in the other session, or ask the person who is logged in to log out.

Disconnect and re-connect the power adaptor or cord to the NWA.

If this does not work, you have to reset the device to its factory defaults. See

Section 2.2 on page

I cannot use FTP to upload new firmware.

See the troubleshooting suggestions for

I cannot see or access the Login screen in the web

configurator.

Ignore the suggestions about your browser.

16.3

Internet Access

I cannot access the Internet.

Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick

Start Guide and

Section 16.1 on page 137

2. Make sure your NWA is connected to a networking device that provides Internet access.

If you are trying to access the Internet wirelessly, make sure the wireless settings on the wireless

client are the same as the settings on the AP.

Disconnect all the cables from your device, and follow the directions in the Quick Start Guide again.

If the problem continues, contact your ISP.