Canon EOS 20D EOS DIGITAL Software Instruction Manual (EOS Viewer Utility 1.2. - Page 113

I connected the camera to the computer before, installing the software, To Display the Device

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Troubleshooting J If the connected camera or [Canon Digital Camera] is displayed in [Other devices] or [Unknown devices], the driver was not installed correctly. Use the following procedure to re-install the driver. 1 Delete the camera or [Canon Digital Camera] displayed in [Other devices] or [Unknown devices]. 2 Disconnect the dedicated cable and delete the driver (W-109). 3 Re-install the driver (W-4). I connected the camera to the computer before W installing the software O Did you set the camera's power switch to ? J If you did not set the camera's power switch to , proceed as follows: 1 Disconnect the dedicated cable from the camera and computer. 2 Install the Solution Disk software on your computer using the correct installation procedure (W-4) and then connect the camera to your computer to complete the installation (W-8). J If you set the camera's power switch to , proceed as follows: 1 If [Found New Hardware Wizard] or any other dialog boxes appear, click the [Cancel] buttons to cancel all the dialog boxes. 2 Set the camera's power switch to . 3 Disconnect the dedicated cable from the camera and computer. 4 Install the Solution Disk software on your computer using the correct installation procedure (W-4) and then connect the camera to your computer to complete the installation (W-8). To Display the Device Manager O Windows XP J Click the [Start] button X select [Control Panel] X [Performance and Maintenance] 7 X [See basic information about your computer]. Then select the [Hardware] tab and click the [Device Manager] button. O Windows 2000 J Click the [Start] button X select [Settings] X [Control Panel]. Then double-click the [System] icon to open and select the [Hardware] tab and click the [Device Manager] button. O Windows Me and Windows 98 SE J Click the [Start] button X select [Settings] X [Control Panel]. Then double-click the [System] icon to open and select the [Device Manager] tab. Troubleshooting and Uninstallation W-107

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Troubleshooting
W-107
W
7
Troubleshooting and Uninstallation
If the connected camera or [Canon Digital Camera] is displayed in [Other devices] or
[Unknown devices], the driver was not installed correctly. Use the following procedure to
re-install the driver.
1
Delete the camera or [Canon Digital Camera] displayed in [Other devices] or
[Unknown devices].
2
Disconnect the dedicated cable and delete the driver (W-109).
3
Re-install the driver (W-4).
Did you set the camera
’
s power switch to <ON>?
If you did not set the camera’s power switch to <ON>, proceed as follows:
1
Disconnect the dedicated cable from the camera and computer.
2
Install the Solution Disk software on your computer using the correct installation
procedure (W-4) and then connect the camera to your computer to complete the
installation (W-8).
If you set the camera’s power switch to <ON>, proceed as follows:
1
If [Found New Hardware Wizard] or any other dialog boxes appear, click the [Cancel]
buttons to cancel all the dialog boxes.
2
Set the camera’s power switch to <OFF>.
3
Disconnect the dedicated cable from the camera and computer.
4
Install the Solution Disk software on your computer using the correct installation
procedure (W-4) and then connect the camera to your computer to complete the
installation (W-8).
I connected the camera to the computer before
installing the software
To Display the Device Manager
Windows XP
Click the [Start] button
select [Control Panel]
[Performance and Maintenance]
[See basic information about your computer]. Then select the [Hardware] tab
and click the [Device Manager] button.
Windows 2000
Click the [Start] button
select [Settings]
[Control Panel]. Then double-click the
[System] icon to open and select the [Hardware] tab and click the
[Device Manager] button.
Windows Me and Windows 98 SE
Click the [Start] button
select [Settings]
[Control Panel]. Then double-click the
[System] icon to open and select the [Device Manager] tab.