Canon EOS 20D EOS DIGITAL Software Instruction Manual (EOS Viewer Utility 1.2. - Page 217

The software doesn, t run properly or doesn, t run at all.

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Troubleshooting The software doesn't run properly or doesn't run at all. O Is the preferences file for the software corrupted? J The preferences file for your software may be damaged. Quit all active programs, delete the [Canon CameraCom Pref] file and the preference files for the software you are using from the [Preferences] folder, and then restart the software. For OS X, double-click the startup disk X click the [Home] button X double-click the [Library] folder X [Preferences] folder to open the [Preferences] folder and delete the target preference files. For OS 9, double-click the startup disk X the [System Folder] X the [Preferences] folder M to open the [Preferences] folder and then delete the target preference files. • EOS CameraCom Pref • CanonEOSViewerUtility Pref • EOS Viewer Utility.plist • com.canon.EOS Capture.plist • PhotoStitch Pref Preferences file shared by all software programs for communications (OS X only) Preferences file for the EOS Viewer Utility Preferences file for the EOS Capture (OS X only) Preferences file for the PhotoStitch 6 Troubleshooting and Uninstallation M-99

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Troubleshooting
M-99
M
6
Troubleshooting and Uninstallation
Is the preferences file for the software corrupted?
The preferences file for your software may be damaged.
Quit all active programs, delete the [Canon CameraCom Pref] file and the preference
files for the software you are using from the [Preferences] folder, and then restart the
software.
For OS X, double-click the startup disk
click the [Home] button
double-click the
[Library] folder
[Preferences] folder to open the [Preferences] folder and delete the
target preference files.
For OS 9, double-click the startup disk
the [System Folder]
the [Preferences] folder
to open the [Preferences] folder and then delete the target preference files.
• EOS CameraCom Pref
Preferences file shared by all software programs for
communications (OS X only)
• CanonEOSViewerUtility Pref
Preferences file for the EOS Viewer Utility
• EOS Viewer Utility.plist
• com.canon.EOS Capture.plist
Preferences file for the EOS Capture (OS X only)
• PhotoStitch Pref
Preferences file for the PhotoStitch
The software doesn
’
t run properly or doesn
’
t run at all.