Compaq Presario SR1000 Presario Desktop PCs - Getting Started Guide - Page 87

CD-ROM, CD-RW, DVD-ROM, or DVD Writer Drive

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CD-ROM, CD-RW, DVD-ROM, or DVD Writer Drive (continued) Symptom Problem Solution Cannot remove a CD or DVD disc. Cannot create (burn) a disc. The PC is turned off. Problem with disc. Problem with drive. Problem with PC operation. Turn on your PC and press the Eject button to extend the tray. • Make sure the label is face up and centered in the tray. • Verify that you are using the correct disc type (media) for the drive. Try a different brand of disc. • Make sure the disc is clean and undamaged. If recording stopped during a recording session, the disc may be damaged; use a different disc. • Use the correct type of disc for the type of files you are recording. When using a CD-R disc, make sure it is blank when recording music, and is blank or appendable (disc with space to add more data files) when recording data. • Verify that you are using the correct disk when making a copy of a disc. RecordNow! can record only to the same disc type as the source. For example, you can record a DVD only to a DVD+R or a DVD+RW disc, and you can record a CD only to a CD-R or a CD-RW disc. • Make sure the disc is in the correct drive. • Make sure you select the correct drive before recording. RecordNow! selects the first optical drive it finds, but you can select the drive in RecordNow! before you begin recording. • Make sure the recording disc tray is clean and undamaged. • Select a slower write speed for the recording drive, if it is available. Each time you make a recording, RecordNow! selects the optimum recording speed. Refer to the Help menu in the RecordNow! recording program to choose the speed. • RecordNow! does not let you add a track if it exceeds the available space on your disc. You can make space available by removing one or more tracks from the list before recording the files to disc. • Close all software programs and windows before recording. • Make sure you have enough space available on your hard disk drive to store a temporary copy of the content. • If you are on a network, copy the files from a network drive to your hard disk drive first, and then record them to disc. • Enable Direct Memory Access (DMA) on your PC. • Restart the PC and try again. Troubleshooting 81

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Troubleshooting
81
CD-ROM, CD-RW, DVD-ROM, or DVD Writer Drive
(
continued
)
Symptom
Problem
Solution
Cannot remove a CD or
DVD disc.
The PC is turned off.
Turn on your PC and press the Eject button to extend
the tray.
Problem with disc.
•
Make sure the label is face up and centered in the tray.
•
Verify that you are using the correct disc type (media) for
the drive. Try a different brand of disc.
•
Make sure the disc is clean and undamaged. If
recording stopped during a recording session, the disc
may be damaged; use a different disc.
•
Use the correct type of disc for the type of files you are
recording. When using a CD-R disc, make sure it is
blank when recording music, and is blank or
appendable (disc with space to add more data files)
when recording data.
•
Verify that you are using the correct disk when making a
copy of a disc. RecordNow! can record only to the same
disc type as the source. For example, you can record a
DVD only to a DVD+R or a DVD+RW disc, and you can
record a CD only to a CD-R or a CD-RW disc.
Problem with drive.
•
Make sure the disc is in the correct drive.
•
Make sure you select the correct drive before recording.
RecordNow! selects the first optical drive it finds, but you
can select the drive in RecordNow! before you begin
recording.
•
Make sure the recording disc tray is clean and
undamaged.
•
Select a slower write speed for the recording drive, if it
is available. Each time you make a recording,
RecordNow! selects the optimum recording speed. Refer
to the Help menu in the RecordNow! recording program
to choose the speed.
Cannot create (burn)
a disc.
Problem with PC operation.
•
RecordNow! does not let you add a track if it exceeds
the available space on your disc. You can make space
available by removing one or more tracks from the list
before recording the files to disc.
•
Close all software programs and windows before
recording.
•
Make sure you have enough space available on your
hard disk drive to store a temporary copy of the content.
•
If you are on a network, copy the files from a network
drive to your hard disk drive first, and then record them
to disc.
•
Enable Direct Memory Access (DMA) on your PC.
•
Restart the PC and try again.