Compaq Presario SR1000 Presario Desktop PCs - Getting Started Guide - Page 94

Keyboard and Mouse Symptom Problem Keyboard commands and typing are not recognized by the PC. Keyboard connector is not properly connected. Program in use has stopped responding to commands. Keyboard is damaged. Cursor will not move using the arrow keys on the keypad. The keyboard Print button does not work. Wireless keyboard does not work after installation or is not detected. The Num Lock key may be on. Some programs do not recognize the Print button. Keyboard batteries are low or empty. Mouse does not respond to movement or is too slow. Mouse connector is not properly plugged into the back of the PC. Mouse moves only vertically or horizontally. Program in use has stopped responding to commands. Surface in use for a roller-ball type mouse is too smooth. Mouse roller ball is dirty. Mouse is damaged. Mouse does not work after installation or is not detected. Mouse is not connected properly. Wireless mouse batteries are low or empty. Solution Turn off the PC by using the mouse, reconnect the keyboard to the back of your PC, and turn on your PC. Restart or turn off your PC using the mouse. Press the Help ? button on the keyboard to open the Help and Support Center, or refer to the Warranty and Support Guide to contact Support for replacement details. Press the Num Lock key. The Num Lock light should not be on if you want to use the arrow keys in the number keys group. Use the Print menu item in the program. Replace the two AA alkaline batteries in the wireless keyboard; then set the ID channel by pressing the Connect button on the wireless receiver and then on the keyboard. Refer to the documentation that came with your wireless set. Turn off your PC using the keyboard: 1 Press the Ctrl and Esc keys on the keyboard at the same time to display the Start menu. 2 Use the Up arrow or Down arrow key to select Turn Off Computer, and then press the Enter key on the keyboard. 3 Use the Up arrow or Down arrow key to select Turn Off, and then press the Enter key. After the shutdown is complete, plug the mouse connector into the back of your PC and turn on your PC. Restart your PC by using the keyboard. If possible, save any open files and close open applications before restarting. Use a mousepad or other rough surface for the mouse. Remove roller ball cover from bottom of mouse and clean the ball with a damp, lint-free cloth (not paper). Press the Help ? button on the keyboard to open the Help and Support Center, or refer to the Warranty and Support Guide to contact Support for replacement details. Try unplugging and then reconnecting the mouse cable to your PC. Replace the two AA alkaline batteries in the mouse; then set the ID channel by pressing the Connect button on the wireless receiver and then on the mouse. Refer to the documentation that came with your wireless set. 88 Getting Started Guide