Dell 3110cn Color Laser Printer User Guide - Page 233

Other Problems, Contacting Service, Loading Print Media in Standard

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Turn off the printer, wait for 10 seconds, and then turn on the printer. If this does not fix the problem, unplug the printer, and check the connection between the option and the printer. Print the printer settings page to see if the option is listed in the Installed Options list. If the option is not listed, reinstall it. See "Printing a Printer Settings Page." Make sure the option is selected in the printer driver you are using. The following table lists printer options and corrective actions for related problems. If the suggested corrective action does not correct the problem, call customer service. Problem Action Optional tray · Make sure the 550-sheet feeder is correctly connected to the printer. Reinstall the feeder. See "Removing the Optional 550-Sheet Feeder" and "Installing the Optional 550-Sheet Feeder". · Make sure the print media is loaded correctly. See "Loading Print Media in Standard and Optional Trays" for more information. Duplexer · Make sure the duplexer is correctly installed. Reinstall the duplexer. See "Removing the Optional Duplexer" and "Installing a Duplexer". Memory card · Make sure the memory card is securely connected to the printer system board. Multi protocol · Make sure the card is securely inserted to the correct slot. card · Make sure you are using the correct card. Wireless · Make sure that the wireless printer adapter is securely connected to the multi protocol printer adapter card. Other Problems Problem Condensation has occurred inside the printer. Action · This usually occurs within several hours after you heat the room in winter. This also occurs when the printer is operating in a location where relative humidity reaches 85% or more. Adjust the humidity or relocate the printer to an appropriate environment. Contacting Service When you call for printer service, be prepared to describe the problem you are experiencing or the error message on the display. You need to know your printer model type and serial number. See the label on the back of the printer near the controller card for this information.

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Turn off the printer, wait for 10 seconds, and then turn on the printer. If this does not fix the problem,
unplug the printer, and check the connection between the option and the printer.
Print the printer settings page to see if the option is listed in the Installed Options list. If the option is
not listed, reinstall it. See "
Printing a Printer Settings Page
."
Make sure the option is selected in the printer driver you are using.
The following table lists printer options and corrective actions for related problems. If the suggested
corrective action does not correct the problem, call customer service.
Problem
Action
Optional tray
· Make sure the 550-sheet feeder is correctly connected to the printer. Reinstall the
feeder. See "
Removing the Optional 550-Sheet Feeder
" and "
Installing the Optional
550-Sheet Feeder
".
· Make sure the print media is loaded correctly. See "
Loading Print Media in Standard and
Optional Trays
" for more information.
Duplexer
· Make sure the duplexer is correctly installed. Reinstall the duplexer. See "
Removing the
Optional Duplexer
" and "
Installing a Duplexer
".
Memory card
· Make sure the memory card is securely connected to the printer system board.
Multi protocol
card
· Make sure the card is securely inserted to the correct slot.
· Make sure you are using the correct card.
Wireless
printer adapter
· Make sure that the wireless printer adapter is securely connected to the multi protocol
card.
Other Problems
Problem
Action
Condensation has
occurred inside the
printer.
· This usually occurs within several hours after you heat the room in winter. This
also occurs when the printer is operating in a location where relative humidity
reaches 85% or more. Adjust the humidity or relocate the printer to an
appropriate environment.
Contacting Service
When you call for printer service, be prepared to describe the problem you are experiencing or the error
message on the display.
You need to know your printer model type and serial number. See the label on the back of the printer near
the controller card for this information.