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Epson WorkForce Pro WF-5190 User Manual - Page 159

Product Cannot Connect to a Wireless Router or Access Point

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Note: Breakdown or repair of this product may cause loss of network data and settings. Epson is not responsible for backing up or recovering data and settings during or after the warranty period. We recommend that you make your own backup or print out your network data and settings. Product Cannot Connect to a Wireless Router or Access Point Network Software Cannot Find Product on a Network Product Does Not Appear in OS X Printer Window Cannot Print Over a Network Parent topic: Solving Problems Product Cannot Connect to a Wireless Router or Access Point If your product has trouble finding or connecting to a wireless router or access point, try these solutions: • If you are connecting the product via Wi-Fi Protected Setup (WPS) and the Wi-Fi icon on your product's LCD is not lit, make sure you select one of the WPS options from the product control panel within 2 minutes of pressing the WPS button on your router. • Make sure to place your product within contact range of your router or access point. Note: Avoid placing your product near a microwave oven, 2.4 GHz cordless phone, or large metal object, such as a filing cabinet. • Verify that your router or access point is operating correctly by connecting to it from your computer or another device. • You may need to disable the firewall and any anti-virus software on your wireless router or access point. • Check to see if access restrictions, such as MAC address filtering, are set on the router or access point. If access restrictions are set, add your product's MAC address to your router's address list. To obtain your product's MAC address, print a network status sheet. Then follow the instructions in your router or access point documentation to add the address to the list. • If your router or access point does not broadcast its network name (SSID), follow the instructions that came with your product to enter your wireless network name manually. • If your router or access point has security enabled, determine the kind of security it is using and any required password or passphrase for connection. Then make sure to enter the exact WEP key or WPA passphrase correctly. • Check if your computer is restricting the available wireless channels. If so, verify that your wireless access point is using one of the usable channels and change to a usable channel, if necessary. 159

Section	Page
Contents	3
Product Basics	12
Using the Control Panel	12
Control Panel Buttons and Lights	13
Status Icons	13
Setting a Password and Locking the Control Panel	14
Entering Characters on the LCD Screen	15
Changing LCD Screen Language	16
Adjusting the Screen Contrast	17
Product Parts Locations	17
Printer Parts - Top	18
Printer Parts - Inside	19
Printer Parts - Back	20
Using Eco Mode	20
Changing the Eco Settings	21
Changing the Sleep Timer Settings	22
Changing the Power Off Timer Settings	22
Epson Connect Solutions for Smartphones, Tablets, and More	23
Using Epson Email Print	23
Using the Epson iPrint Mobile App	24
Using Epson Remote Print	24
Using AirPrint	25
Using Google Cloud Print	25
Wi-Fi or Wired Networking	27
Wi-Fi Infrastructure Mode Setup	27
Selecting Wireless Network Settings From the Control Panel	28
Wi-Fi Direct Mode Setup	30
Enabling Wi-Fi Direct Mode	31
Wi-Fi Protected Setup (WPS)	33
Using WPS to Connect to a Network	33
Printing a Network Status Sheet	34
Changing or Updating Network Connections	35
Accessing the Web Config Utility	35
Changing a USB Connection to a Wi-Fi Connection	36
Changing a Wi-Fi Connection to a Wired Network Connection	36
Connecting to a New Wi-Fi Router	37
Disabling Wi-Fi Features	37
Installing the PCL or PostScript Printer Software	39
Installing the PCL or PostScript Printer Software - Windows 7/Windows Vista	39
Installing the PostScript (PS3) Printer Software - Mac OS X	39
Loading Paper	41
Loading Paper for Documents in the Cassette	41
Loading Paper for Photos in the Cassette	45
Loading Paper and Envelopes in the Rear Paper Feed Slot	49
Paper Loading Capacity	54
Available Epson Papers	55
Selecting the Paper Settings for Each Source - Control Panel	57
Paper Type Settings	58
Selecting Default Paper Settings - Administrator	58
Selecting the Paper Source Settings - Administrator	59
Paper Source Settings Options	60
Selecting Universal Print Settings	61
Universal Print Settings Options	62
Installing and Enabling the Optional Second Paper Cassette	62
Installing the Optional Second Paper Cassette	63
Printing From a Computer	64
Printing with Windows	64
Selecting Basic Print Settings - Windows	64
Paper Source Options - Windows	67
Print Quality Options - Windows	67
Multi-Page Printing Options - Windows	67
Selecting Double-sided Printing Settings - Windows	68
Double-sided Printing Options - Windows	70
Print Density Adjustments - Windows	71
Selecting Additional Layout and Print Options - Windows	72
Custom Color Correction Options - Windows	74
Image Options and Additional Settings - Windows	75
Header/Footer Settings - Windows	75
Selecting a Printing Preset - Windows	76
Selecting Extended Settings - Windows	78
Printing Your Document or Photo - Windows	79
Selecting Default Print Settings - Windows	80
Changing the Language of the Printer Software Screens	81
Changing Automatic Update Options	82
Printing with OS X	83
Selecting Basic Print Settings - OS X	84
Paper Source Options - OS X	88
Print Quality Options - OS X	88
Print Options - OS X	88
Selecting Page Setup Settings - OS X	89
Selecting Print Layout Options - OS X	90
Selecting Double-sided Printing Settings - OS X	91
Double-sided Printing Options and Adjustments - OS X	92
Managing Color - OS X	93
Color Matching and Color Options - OS X	94
Selecting Printing Preferences - OS X	95
Printing Preferences - OS X	96
Printing Your Document or Photo - OS X	97
Checking Print Status - OS X	98
Printing with the PCL Printer Software - Windows	99
Selecting the Product - PCL Printer Software - Windows	99
Selecting Basic Print Settings - PCL Printer Software - Windows	100
Selecting Output and Graphics Options - PCL Printer Software - Windows	103
Selecting Finishing Options - PCL Printer Software - Windows	104
Selecting Default Print Settings - PCL Printer Software - Windows	105
Printing with the PostScript (PS3) Printer Software - Windows	106
Selecting Basic Print Settings - PostScript Printer Software - Windows	107
Selecting Additional Layout and Print Options - PostScript Printer Software - Windows	109
Selecting Default Print Settings - PostScript Printer Software - Windows	110
Printing with the PostScript (PS3) Printer Software - OS X	111
Selecting Basic Print Settings - PostScript Printer Software - OS X	112
Sizing Printed Images - PostScript Printer Software - OS X	117
Selecting Print Layout Options - PostScript Printer Software - Mac OS X	118
Managing Color - PostScript Printer Software - Mac OS X	118
Printing Your Document or Photo - PostScript Printer Software - Mac OS X	119
Checking Print Status - PostScript Printer Software - Mac OS X	120
Cancelling Printing Using a Product Button	120
Replacing Ink Cartridges and Maintenance Boxes	121
Check Cartridge and Maintenance Box Status	121
Checking Cartridge Status on the LCD Screen	122
Checking Cartridge and Maintenance Box Status with Windows	122
Checking Cartridge and Maintenance Box Status with OS X	125
Purchase Epson Ink Cartridges and Maintenance Box	127
Ink Cartridge and Maintenance Box Part Numbers	127
Removing and Installing Ink Cartridges	128
Printing With Black Ink and Expended Color Cartridges	132
Printing With Expended Color Cartridges - Windows	132
Printing With Expended Color Cartridges - OS X	133
Conserving Low Black Ink with Windows	134
Replacing the Maintenance Box	135
Adjusting Print Quality	138
Print Head Maintenance	138
Print Head Nozzle Check	138
Checking the Nozzles Using the Product Control Panel	139
Checking the Nozzles Using a Computer Utility	140
Print Head Cleaning	142
Cleaning the Print Head Using the Product Control Panel	143
Cleaning the Print Head Using a Computer Utility	144
Print Head Alignment	146
Aligning the Print Head Using the Product Control Panel	147
Aligning the Print Head Using a Computer Utility	148
Cleaning the Paper Guide	150
Cleaning and Transporting Your Product	151
Cleaning the Product	151
Transporting Your Product	151
Solving Problems	153
Checking for Software Updates	153
Product Status Messages	154
Running a Product Check	155
Resetting Control Panel Defaults	156
Solving Setup Problems	157
Noise After Ink Installation	158
Software Installation Problems	158
Solving Network Problems	158
Product Cannot Connect to a Wireless Router or Access Point	159
Network Software Cannot Find Product on a Network	160
Product Does Not Appear in OS X Printer Window	161
Cannot Print Over a Network	161
Solving Paper Problems	162
Paper Feeding Problems	163
Paper Jam Problems Inside the Product	163
Paper Jam Problems in the Cassette	165
Paper Jam Problems in the Duplexer (Rear Cover)	167
Paper Ejection Problems	169
Solving PCL/PostScript Problems	169
Nothing Prints	169
Settings Are Missing from the PCL or PostScript Printer Software	170
Printing a PS3 (PostScript) Status Sheet	170
Solving Problems Printing from a Computer	170
Nothing Prints	170
Product Icon Does Not Appear in Windows Taskbar	171
Printing is Slow	172
Solving Page Layout and Content Problems	173
Inverted Image	173
Too Many Copies Print	174
Blank Pages Print	174
Incorrect Margins on Printout	174
Incorrect Characters Print	175
Incorrect Image Size or Position	175
Slanted Printout	176
Solving Print Quality Problems	176
White or Dark Lines in Printout	177
Blurry or Smeared Printout	177
Faint Printout or Printout Has Gaps	179
Grainy Printout	179
Incorrect Colors	180
When to Uninstall Your Product Software	181
Uninstalling Printing Software - Standard Epson Printer Software - Windows	181
Uninstalling Product Software - OS X	182
Where to Get Help	183
Technical Specifications	184
Windows System Requirements	184
OS X System Requirements	185
Printing Specifications	185
Paper Specifications	185
Printable Area Specifications	186
Ink Cartridge Specifications	188
Dimension Specifications	189
Electrical Specifications	189
Environmental Specifications	190
Interface Specifications	190
Network Interface Specifications	190
Safety and Approvals Specifications	191
PS3 Mode Fonts	192
PCL5 Mode Fonts	194
PCL6 Mode Fonts	195
Symbol Sets	199
Notices	207
Important Safety Instructions	207
General Printer Safety Instructions	207
Ink Cartridge Safety Instructions	209
LCD Screen Safety Instructions	210
Wireless Connection Safety Instructions	210
FCC Compliance Statement	210
Software Notice	211
Trademarks	213
Copyright Notice	214
libTIFF Software Acknowledgment	214
A Note Concerning Responsible Use of Copyrighted Materials	215
Default Delay Times for Power Management for Epson Products	215

Match case Limit results 1 per page

Note:

Breakdown or repair of this product may cause loss of network data and settings. Epson is not

responsible for backing up or recovering data and settings during or after the warranty period. We

recommend that you make your own backup or print out your network data and settings.

Product Cannot Connect to a Wireless Router or Access Point

Network Software Cannot Find Product on a Network

Product Does Not Appear in OS X Printer Window

Cannot Print Over a Network

Parent topic:

Solving Problems

Product Cannot Connect to a Wireless Router or Access Point

If your product has trouble finding or connecting to a wireless router or access point, try these solutions:

• If you are connecting the product via Wi-Fi Protected Setup (WPS) and the Wi-Fi icon on your

product's LCD is not lit, make sure you select one of the WPS options from the product control panel

within 2 minutes of pressing the WPS button on your router.

• Make sure to place your product within contact range of your router or access point.

Note:

Avoid placing your product near a microwave oven, 2.4 GHz cordless phone, or large metal

object, such as a filing cabinet.

• Verify that your router or access point is operating correctly by connecting to it from your computer or

another device.

• You may need to disable the firewall and any anti-virus software on your wireless router or access

point.

• Check to see if access restrictions, such as MAC address filtering, are set on the router or access

point. If access restrictions are set, add your product's MAC address to your router's address list. To

obtain your product's MAC address, print a network status sheet. Then follow the instructions in your

router or access point documentation to add the address to the list.

• If your router or access point does not broadcast its network name (SSID), follow the instructions that

came with your product to enter your wireless network name manually.

• If your router or access point has security enabled, determine the kind of security it is using and any

required password or passphrase for connection. Then make sure to enter the exact WEP key or WPA

passphrase correctly.

• Check if your computer is restricting the available wireless channels. If so, verify that your wireless

access point is using one of the usable channels and change to a usable channel, if necessary.

159