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HP 4200n HP LaserJet 4200 and 4300 series printer - User Guide - Page 133

Determining printer problems, Troubleshooting flowchart

UPC - 808736313971

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Determining printer problems Troubleshooting flowchart If the printer is not responding properly, use the flowchart to determine the problem. If the printer does not pass a step, follow the corresponding troubleshooting suggestions. If you cannot resolve the problem after following the suggestions in this guide, contact an HP authorized service or support provider. (See "Contacting HP" on page 144.) Note Macintosh users: For more troubleshooting information, see "Troubleshooting flowchart for Macintosh users" on page 136. 1 Does the control panel display read READY? YES Go to step 2. NO The display is blank, The display is blank, but The display is in the and the printer fan is the printer fan is on. wrong language. off. The display shows A message other than garbled or unfamiliar READY appears on the characters. printer control panel display. Check the power Press a printer control Turn the printer Make sure that the Go to cord connections panel button to see if power off. Hold down desired language "Understanding and the power the printer responds. SELECT ( ) while is selected at the printer messages" switch. Plug the printer Turn the printer power off, and then turn the into a different printer power on. outlet. Check that the power supplied to the printer is steady, and meets printer specifications. (See "Electrical specifications" on turning the printer power on until all three lights stay on. Then, press SELECT ( ). Press UP ARROW ( ) or DOWN ARROW ( ) to scroll through the available languages. Press SELECT ( ) to save the desired language as the new default. printer control panel. Turn the printer power off, and then turn the printer power on. on page 109. page 194.) ENWW Determining printer problems 131

Section	Page
Contents	5
About the documentation	9
Where to look for information	9
Setting up the printer	9
Using the printer	10
Printer basics	11
Overview	11
Printer features and benefits	12
Printer configurations	14
Printer parts and locations	15
Accessories and supplies	17
Moving the printer	18
Ordering information	19
Ordering through service or support providers	19
Ordering directly through the embedded Web server	19
Ordering directly through the printer software	20
Part numbers	20
Control panel layout	26
Control panel lights	26
Control panel buttons	27
Using the printer Help (?) system	27
Printing and changing control panel menus	28
Accessory lights	29
Printer software	30
Printer drivers	31
Software for Windows-based computers	32
Software for Macintosh computers	34
Software for networks	35
Printing tasks	37
Overview	37
Selecting the output bin	38
Printing to the top (standard) output bin	38
Printing to the rear output bin	39
Printing to the optional stacker or stapler/stacker	39
Orientation of paper when a stapler is installed	40
Stapling documents	41
Loading staples	43
Loading trays	44
Loading tray1	44
Loading tray2 or an optional 500sheet tray	45
Loading an optional 1,500sheet tray	47
Selecting which tray is used for printing	48
Printing by type and size of paper (locking trays)	50
Manually feeding paper from tray1	51
Selecting the correct fuser mode	52
Printing envelopes	53
Loading envelopes in tray1	54
Feeding envelopes automatically (optional envelope feeder)	55
Installing the optional envelope feeder	56
Removing the optional envelope feeder	57
Loading envelopes in the optional envelope feeder	58
Printing special paper	59
Printing labels	60
Printing transparencies	61
Printing letterhead, prepunched, or preprinted paper (singlesided)	62
Printing on paper with a special finish	63
Printing small sizes, custom sizes, or heavy paper	64
Setting custom paper sizes	65
Printing both sides of paper (optionalduplexer)	66
Guidelines for printing both sides of paper	67
Orientation of paper for duplexing	68
Layout options for printing both sides of paper	69
Using printer driver features	70
Using job-storage features	72
Quick copying a job	72
Deleting a quick copy job	73
Proofing and holding a job	73
Deleting a held job	74
Printing a private job	74
Deleting a private job	75
Storing a print job	76
Deleting a stored job	76
Managing and maintaining the printer	77
Overview	77
Using the embedded Web server	78
Gaining access to the embedded Web server	78
Viewing embedded Web server pages	79
Configuring e-mail alerts	81
Managing the print cartridge	82
Checking the supply level	83
Print-cartridge interaction (shaking)	84
Cartridge Low and Cartridge Out conditions	84
Checking the printer configuration	85
Menu map	85
Configuration page	85
Supplies status page	87
PS or PCL font list	88
Cleaning the printer	89
Cleaning the inside of the printer	90
Cleaning the fuser	91
Running the cleaning page manually	91
Running the cleaning page automatically	92
Performing preventative maintenance	93
Replacing the stapler unit	94
Removing and replacing the stapler unit	94
Problem solving	97
Overview	97
Clearing jams	98
Clearing jams from the top-cover and print-cartridge areas	99
Clearing jams from the optional envelope feeder	101
Clearing jams from the trays	102
Clearing jams from the optional duplexer	104
Clearing jams from the output areas	105
Clearing jams from the fuser area	106
Clearing jams from the optional stacker or stapler/stacker	108
Solving repeated paper jams	110
Understanding printer messages	111
Control panel messages	112
Mopy disk error messages	123
Understanding accessory lights for the stacker and stapler/stacker	124
Accessory lights	124
Replacing accessories or accessory components	125
Correcting print-quality problems	126
Determining printer problems	133
Troubleshooting flowchart	133
Troubleshooting flowchart for Macintosh users	138
Selecting an alternate PPD	140
Troubleshooting the optional hard disk	141
Troubleshooting PS errors	142
Communicating with an optional HPJetdirect print server	143
Service and support	145
Introduction	145
Ordering parts and supplies	145
Contacting HP	146
Getting support	146
Obtaining extended service and support	147
Contacting the HPfraud hotline	147
Warranty information	148
HewlettPackard limited warranty statement	149
Limited warranty for print-cartridge life	150
Guidelines for repacking the printer	150
Service information form	151
HPsoftware license terms	152
Control panel menus	153
Overview	153
Understanding the menus	153
Retrieve Job menu	154
Information menu	155
Paper Handling menu	156
Configure Device menu	159
Printing submenu	159
PCL submenu	160
Print Quality submenu	161
System Setup submenu	164
Output Setup submenu	166
I/O submenu	167
Resets submenu	168
Diagnostics menu	169
Service menu	169
Printer memory and expansion	171
Overview	171
Installing memory	172
Checking memory installation	174
Saving resources (permanent resources)	174
Installing EIO cards or mass storage devices	175
Printer commands	177
Overview	177
Understanding PCL6 and PCL5e printer command syntax	178
Combining escape sequences	178
Entering escape characters	179
Selecting PCL6 and PCL5e fonts	179
Common PCL6 and PCL5e printer commands	181
Specifications	183
Overview	183
Paper specifications	184
Supported sizes and weights of paper	185
Supported types of paper	189
Guidelines for using paper	189
Paper weight equivalence table	191
Labels	192
Transparencies	192
Envelopes	193
Card stock and heavy paper	194
Printer specifications	195
Physical dimensions	195
Printer weight (without print cartridge)	196
Environmental specifications	196
General specifications	197
Regulatory information	199
FCC regulations	199
Environmental product stewardship program	200
Declarations of Conformity	202
Declaration of Conformity	202
Canadian DOC regulations	202
Safety statements	203
Laser safety statement (U.S.)	203
EMI statement (Korea)	203
VCCI statement (Japan)	203
Laser statement (Finland)	204
Index	205
Numerics	205
A	205
B	205
C	205
D	206
E	207
F	207
G	208
H	208
I	208
J	209
K	209
L	209
M	209
N	210
O	210
P	210
Q	212
R	212
S	212
T	213
U	214
V	214

Match case Limit results 1 per page

ENWW

Determining printer problems

131

Determining printer problems

Troubleshooting flowchart

If the printer is not responding properly, use the flowchart to determine the problem. If the printer

does not pass a step, follow the corresponding troubleshooting suggestions.

If you cannot resolve the problem after following the suggestions in this guide, contact an

HP authorized service or support provider. (See

“Contacting HP” on page 144

Note

Macintosh users: For more troubleshooting information, see

“Troubleshooting flowchart for

Macintosh users” on page 136

1 Does the control panel display read READY?

YES

Go to

step

The display is blank,

and the printer fan is

off.

The display is blank, but

the printer fan is on.

The display is in the

wrong language.

The display shows

garbled or unfamiliar

characters.

A message other than

READY

appears on the

printer control panel

display.

Check the power

cord connections

and the power

switch.

Plug the printer

into a different

outlet.

Check that the

power supplied to

the printer is

steady, and meets

printer

specifications.

(See

“Electrical

specifications” on

page 194

Press a printer control

panel button to see if

the printer responds.

Turn the printer power

off, and then turn the

printer power on.

Turn the printer

power off. Hold down

ELECT

(

) while

turning the printer

power on until all

three lights stay on.

Then, press

ELECT

(

). Press

ARROW

(

) or

OWN

ARROW

(

) to scroll

through the available

languages. Press

ELECT

(

) to save

the desired language

as the new default.

Make sure that the

desired language

is selected at the

printer control

panel.

Turn the printer

power off, and then

turn the printer

power on.

Go to

“Understanding

printer messages”

on page 109