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HP 4200n HP LaserJet 4200 and 4300 series printer - User Guide - Page 97

Problem solving, Overview

UPC - 808736313971

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4 Problem solving Overview This section will help you to troubleshoot and solve minor printer problems. "Clearing jams" on page 96 Occasionally, paper can jam during printing. This section will help you to locate jams, properly clear them from the printer, and solve repeated jams. "Understanding printer messages" on page 109 The printer control panel display shows various messages. It shows printer status messages, such as INITIALIZING, and messages that require action, such as CLOSE TOP COVER. This section lists messages that require action or indicate a problem and provides instructions for what to do. Self-explanatory messages are not included. "Understanding accessory lights for the stacker and stapler/stacker" on page 122 This section explains errors that might occur when you are printing to the stacker or stapler/stacker accessory. This section describes error conditions indicated by the accessory lights and solutions to try. "Correcting print-quality problems" on page 124 The printer should produce print jobs of the highest quality. If print jobs do not look sharp and clear, defects such as lines, specks, or smears appear, or paper is wrinkled or curled, use this section to troubleshoot and solve the output-quality problem. "Determining printer problems" Before you can fix a printer problem, you must understand where the on page 131 problem lies. Use the flowchart in this section to determine the printer problem, and then follow the corresponding troubleshooting suggestions. "Troubleshooting the optional If you have an optional printer hard disk accessory, this section can help hard disk" on page 139 you identify errors that might occur while using it. "Troubleshooting PS errors" on This section describes errors that might occur when you are printing page 140 PostScript print jobs and solutions to try. "Communicating with an optional HP Jetdirect print server" on page 141 If you have an optional HP Jetdirect print server card and network print jobs are not reaching the printer, you can use the steps in this section to troubleshoot the issue. ENWW Overview 95

Section	Page
Contents	5
About the documentation	9
Where to look for information	9
Setting up the printer	9
Using the printer	10
Printer basics	11
Overview	11
Printer features and benefits	12
Printer configurations	14
Printer parts and locations	15
Accessories and supplies	17
Moving the printer	18
Ordering information	19
Ordering through service or support providers	19
Ordering directly through the embedded Web server	19
Ordering directly through the printer software	20
Part numbers	20
Control panel layout	26
Control panel lights	26
Control panel buttons	27
Using the printer Help (?) system	27
Printing and changing control panel menus	28
Accessory lights	29
Printer software	30
Printer drivers	31
Software for Windows-based computers	32
Software for Macintosh computers	34
Software for networks	35
Printing tasks	37
Overview	37
Selecting the output bin	38
Printing to the top (standard) output bin	38
Printing to the rear output bin	39
Printing to the optional stacker or stapler/stacker	39
Orientation of paper when a stapler is installed	40
Stapling documents	41
Loading staples	43
Loading trays	44
Loading tray1	44
Loading tray2 or an optional 500sheet tray	45
Loading an optional 1,500sheet tray	47
Selecting which tray is used for printing	48
Printing by type and size of paper (locking trays)	50
Manually feeding paper from tray1	51
Selecting the correct fuser mode	52
Printing envelopes	53
Loading envelopes in tray1	54
Feeding envelopes automatically (optional envelope feeder)	55
Installing the optional envelope feeder	56
Removing the optional envelope feeder	57
Loading envelopes in the optional envelope feeder	58
Printing special paper	59
Printing labels	60
Printing transparencies	61
Printing letterhead, prepunched, or preprinted paper (singlesided)	62
Printing on paper with a special finish	63
Printing small sizes, custom sizes, or heavy paper	64
Setting custom paper sizes	65
Printing both sides of paper (optionalduplexer)	66
Guidelines for printing both sides of paper	67
Orientation of paper for duplexing	68
Layout options for printing both sides of paper	69
Using printer driver features	70
Using job-storage features	72
Quick copying a job	72
Deleting a quick copy job	73
Proofing and holding a job	73
Deleting a held job	74
Printing a private job	74
Deleting a private job	75
Storing a print job	76
Deleting a stored job	76
Managing and maintaining the printer	77
Overview	77
Using the embedded Web server	78
Gaining access to the embedded Web server	78
Viewing embedded Web server pages	79
Configuring e-mail alerts	81
Managing the print cartridge	82
Checking the supply level	83
Print-cartridge interaction (shaking)	84
Cartridge Low and Cartridge Out conditions	84
Checking the printer configuration	85
Menu map	85
Configuration page	85
Supplies status page	87
PS or PCL font list	88
Cleaning the printer	89
Cleaning the inside of the printer	90
Cleaning the fuser	91
Running the cleaning page manually	91
Running the cleaning page automatically	92
Performing preventative maintenance	93
Replacing the stapler unit	94
Removing and replacing the stapler unit	94
Problem solving	97
Overview	97
Clearing jams	98
Clearing jams from the top-cover and print-cartridge areas	99
Clearing jams from the optional envelope feeder	101
Clearing jams from the trays	102
Clearing jams from the optional duplexer	104
Clearing jams from the output areas	105
Clearing jams from the fuser area	106
Clearing jams from the optional stacker or stapler/stacker	108
Solving repeated paper jams	110
Understanding printer messages	111
Control panel messages	112
Mopy disk error messages	123
Understanding accessory lights for the stacker and stapler/stacker	124
Accessory lights	124
Replacing accessories or accessory components	125
Correcting print-quality problems	126
Determining printer problems	133
Troubleshooting flowchart	133
Troubleshooting flowchart for Macintosh users	138
Selecting an alternate PPD	140
Troubleshooting the optional hard disk	141
Troubleshooting PS errors	142
Communicating with an optional HPJetdirect print server	143
Service and support	145
Introduction	145
Ordering parts and supplies	145
Contacting HP	146
Getting support	146
Obtaining extended service and support	147
Contacting the HPfraud hotline	147
Warranty information	148
HewlettPackard limited warranty statement	149
Limited warranty for print-cartridge life	150
Guidelines for repacking the printer	150
Service information form	151
HPsoftware license terms	152
Control panel menus	153
Overview	153
Understanding the menus	153
Retrieve Job menu	154
Information menu	155
Paper Handling menu	156
Configure Device menu	159
Printing submenu	159
PCL submenu	160
Print Quality submenu	161
System Setup submenu	164
Output Setup submenu	166
I/O submenu	167
Resets submenu	168
Diagnostics menu	169
Service menu	169
Printer memory and expansion	171
Overview	171
Installing memory	172
Checking memory installation	174
Saving resources (permanent resources)	174
Installing EIO cards or mass storage devices	175
Printer commands	177
Overview	177
Understanding PCL6 and PCL5e printer command syntax	178
Combining escape sequences	178
Entering escape characters	179
Selecting PCL6 and PCL5e fonts	179
Common PCL6 and PCL5e printer commands	181
Specifications	183
Overview	183
Paper specifications	184
Supported sizes and weights of paper	185
Supported types of paper	189
Guidelines for using paper	189
Paper weight equivalence table	191
Labels	192
Transparencies	192
Envelopes	193
Card stock and heavy paper	194
Printer specifications	195
Physical dimensions	195
Printer weight (without print cartridge)	196
Environmental specifications	196
General specifications	197
Regulatory information	199
FCC regulations	199
Environmental product stewardship program	200
Declarations of Conformity	202
Declaration of Conformity	202
Canadian DOC regulations	202
Safety statements	203
Laser safety statement (U.S.)	203
EMI statement (Korea)	203
VCCI statement (Japan)	203
Laser statement (Finland)	204
Index	205
Numerics	205
A	205
B	205
C	205
D	206
E	207
F	207
G	208
H	208
I	208
J	209
K	209
L	209
M	209
N	210
O	210
P	210
Q	212
R	212
S	212
T	213
U	214
V	214

Match case Limit results 1 per page

ENWW

Overview

Problem solving

Overview

This section will help you to troubleshoot and solve minor printer problems.

“Clearing jams” on page 96

Occasionally, paper can jam during printing. This section will help you to

locate jams, properly clear them from the printer, and solve repeated

jams.

“Understanding printer

messages” on page 109

The printer control panel display shows various messages. It shows

printer status messages, such as

INITIALIZING

, and messages that

require action, such as

CLOSE TOP COVER

. This section lists messages

that require action or indicate a problem and provides instructions for

what to do. Self-explanatory messages are not included.

“Understanding accessory

lights for the stacker and

stapler/stacker” on page 122

This section explains errors that might occur when you are printing to the

stacker or stapler/stacker accessory. This section describes error

conditions indicated by the accessory lights and solutions to try.

“Correcting print-quality

problems” on page 124

The printer should produce print jobs of the highest quality. If print jobs do

not look sharp and clear, defects such as lines, specks, or smears

appear, or paper is wrinkled or curled, use this section to troubleshoot

and solve the output-quality problem.

“Determining printer problems”

on page 131

Before you can fix a printer problem, you must understand where the

problem lies. Use the flowchart in this section to determine the printer

problem, and then follow the corresponding troubleshooting suggestions.

“Troubleshooting the optional

hard disk” on page 139

If you have an optional printer hard disk accessory, this section can help

you identify errors that might occur while using it.

“Troubleshooting PS errors” on

page 140

This section describes errors that might occur when you are printing

PostScript print jobs and solutions to try.

“Communicating with an

optional HP Jetdirect print

server” on page 141

If you have an optional HP Jetdirect print server card and network print

jobs are not reaching the printer, you can use the steps in this section to

troubleshoot the issue.