HP 4200n HP LaserJet 4200 and 4300 series printer - User Guide - Page 147

Obtaining extended service and support, Contacting the HPfraud hotline, HP service agreements - laserjet printer cartridge

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Obtaining extended service and support You can obtain extended service agreements or support packs for your HP product. HP service agreements To obtain an HP service agreement, visit http://www.hp.com. In the Select a country/region field at the top, select your country/region and click the Support block. You can also contact your HP-authorized dealer. HP SupportPacks The HP SupportPack is a packaged service agreement that upgrades your basic HP LaserJet product warranty (1 year) and extends coverage up to 5 years. HP SupportPacks are sold by HP resellers and are available in either a shrink-wrap version for a 3-year service package only (register with HP to activate this service) or an electronic version for a 1-, 2-, 3-, 4-, or 5-year service package (register by fax or on the Internet). For ordering and pricing details, as well as other HP printer support services, contact your local HP reseller or visit the HP website at http://www.hp.com/go/printerservices for more information. Contacting the HP fraud hotline Call the HP fraud hotline when you install an HP LaserJet print cartridge and a printer message says the cartridge is a non-HP cartridge. HP will help determine if the product is genuine and take steps to resolve the problem. Your print cartridge might not be a genuine HP one if you notice the following issues:  You are experiencing a high number of problems with the print cartridge.  The print cartridge does not look like it usually does (for example, the pull tab or the box is different).  A message appears on the printer control panel display indicating that the printer has detected a non-HP print cartridge. In the United States: Call toll-free at 1-877-219-3183. Outside the United States: You can call collect. Dial the operator and ask to place a collect call to the telephone number 1-770-263-4745. If you do not speak English, a representative at the HP fraud hotline who speaks your language will assist you. Or, if someone who speaks your language is not available, a language line interpreter will connect approximately one minute after the beginning of the call. The language line interpreter is a service that will translate between you and the representative for the HP fraud hotline. ENWW Contacting HP 145

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ENWW
Contacting HP
145
Obtaining extended service and support
You can obtain extended service agreements or support packs for your HP product.
HP service agreements
To obtain an HP service agreement, visit
. In the
Select a country/region
field at the top, select your country/region and click the
Support
block. You can also contact
your HP-authorized dealer.
HP SupportPacks
The HP SupportPack is a packaged service agreement that upgrades your basic HP LaserJet
product warranty (1 year) and extends coverage up to 5 years.
HP SupportPacks are sold by HP resellers and are available in either a shrink-wrap version for a
3-year service package only (register with HP to activate this service) or an electronic version for
a 1-, 2-, 3-, 4-, or 5-year service package (register by fax or on the Internet).
For ordering and pricing details, as well as other HP printer support services, contact your local
HP reseller or visit the HP website at
for more information.
Contacting the HP fraud hotline
Call the HP fraud hotline when you install an HP LaserJet print cartridge and a printer message
says the cartridge is a non-HP cartridge. HP will help determine if the product is genuine and
take steps to resolve the problem.
Your print cartridge might not be a genuine HP one if you notice the following issues:
You are experiencing a high number of problems with the print cartridge.
The print cartridge does not look like it usually does (for example, the pull tab or the box is
different).
A message appears on the printer control panel display indicating that the printer has
detected a non-HP print cartridge.
In the United States:
Call toll-free at 1-877-219-3183.
Outside the United States:
You can call collect. Dial the operator and ask to place a collect call
to the telephone number 1-770-263-4745. If you do not speak English, a representative at the
HP fraud hotline who speaks your language will assist you. Or, if someone who speaks your
language is not available, a language line interpreter will connect approximately one minute after
the beginning of the call. The language line interpreter is a service that will translate between you
and the representative for the HP fraud hotline.