HP 882c (English) Macintosh Connect * User's Guide - C6413-90023 - Page 69

Go to Clearing a Paper Jam on, The lights indicate a problem - printer cartridges

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5 Getting Help When Things Go Wrong 5 Turn on the computer. 6 Turn on the printer. 7 Open the Chooser and select your printer. For detailed instructions on selecting your printer in the Chooser, go to "Choosing Your Printer" on page 11. • Make sure that EtherTalk or Ethernet is selected in the AppleTalk Control Panel. • You may have indicated the wrong printer port in the Chooser. Open the Chooser and change the port selection. • If the printer name isn't listed in the Chooser, make sure the printer is turned on and connected to the network. Then try again to select the printer in the Chooser. • Someone may have given the printer a new name on the network. Confirm that you are attempting to connect to the correct printer. • You may be using the wrong printer software. Make sure you installed the software as described in "Install Printer Software" on page 2, and that you have selected the printer as described in "Choosing Your Printer" on page 11. • The printer may need to be reset. Turn the printer off, count to five, then turn it back on. • If multiple zones are available in the Chooser, make sure the zone that contains your printer is selected. If you still can't resolve the problem, the printer may not be working properly. See the information about service and support that came with your printer. The lights indicate a problem Sometimes the lights on the printer signal a problem: Both lights are off • The printer is turned off. Press the power button. If you still don't see the glowing green light, make sure the printer is plugged into a power outlet and that the outlet has power. Both lights blink • Paper may be jammed in the printer. Open the front cover and remove any jammed paper. Close the front cover and turn the printer off, then on again. Go to "Clearing a Paper Jam" on page 67. • The cartridge cradle may be jammed. Close the front cover, turn the printer off, then on again. The power light blinks, and the resume light is off • This is normal behavior when the printer is receiving data, printing, or waiting for ink to dry. The power light glows steadily, and the resume light blinks One or both of the inkjet printer cartridges may not be seated properly, or you may have forgotten to remove the tape from a new inkjet printer 62

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62
Getting Help When Things Go Wrong
5
5
Turn on the computer.
6
Turn on the printer.
7
Open the Chooser and select your
printer.
For detailed instructions on selecting
your printer in the Chooser, go to
“Choosing Your Printer” on page 11.
•
Make sure that EtherTalk or Ethernet is
selected in the AppleTalk Control
Panel.
•
You may have indicated the wrong
printer port in the Chooser. Open the
Chooser and change the port
selection.
•
If the printer name isn’t listed in the
Chooser, make sure the printer is
turned on and connected to the
network. Then try again to select the
printer in the Chooser.
•
Someone may have given the printer
a new name on the network. Confirm
that you are attempting to connect to
the correct printer.
•
You may be using the wrong printer
software. Make sure you installed the
software as described in “Install
Printer Software” on page 2, and that
you have selected the printer as
described in “Choosing Your Printer”
on page 11.
•
The printer may need to be reset. Turn
the printer off, count to five, then turn
it back on.
•
If multiple zones are available in the
Chooser, make sure the zone that
contains your printer is selected.
If you still can’t resolve the problem, the
printer may not be working properly. See
the information about service and
support that came with your printer.
The lights indicate a problem
Sometimes the lights on the printer
signal a problem:
Both lights are off
•
The printer is turned off. Press the
power button. If you still don’t see the
glowing green light, make sure the
printer is plugged into a power outlet
and that the outlet has power.
Both lights blink
•
Paper may be jammed in the printer.
Open the front cover and remove any
jammed paper. Close the front cover
and turn the printer off, then on again.
Go to “Clearing a Paper Jam” on
page 67.
•
The cartridge cradle may be jammed.
Close the front cover, turn the printer
off, then on again.
The power light blinks, and the resume
light is off
•
This is normal behavior when the
printer is receiving data, printing, or
waiting for ink to dry.
The power light glows steadily, and
the resume light blinks
One or both of the inkjet printer
cartridges may not be seated properly,
or you may have forgotten to remove
the tape from a new inkjet printer