HP 882c (English) Macintosh Connect * User's Guide - C6413-90023 - Page 70

Paper or envelopes feed improperly, The printer won't print a particular - ink cartridge

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5 Getting Help When Things Go Wrong cartridge. Open the front cover. Remove both inkjet printer cartridges. Holding the black plastic sides of the inkjet printer cartridge, check to be sure the tape has been removed from the print head. Then replace the inkjet printer cartridges in the cartridge cradle. Make sure each inkjet printer cartridge is pressed all the way into the cartridge cradle. If an inkjet printer cartridge feels at all loose, it is not properly seated. For instructions, go to "Insert Print Cartridges" on page 5. • The front cover may be open. Make sure it is closed. • There may be no paper in the lower paper tray. Load paper. • The printer may need to reset. Press and release the Resume button. Paper is jammed Go to "Clearing a Paper Jam" on page 67. Paper or envelopes feed improperly If paper tears, gets skewed, or comes through the printer crumpled, it may not be entering the printer properly. Make sure you put paper into the IN tray correctly. The printer won't print a particular document If you attempt to print a document and no page is printed-not even a blank one-try the following: • Check for messages on your computer screen. • Your computer may be low on memory. Try restarting it. • Turn the printer off, then on again. (This resets the printer.) • Repeat the printing process. Sometimes problems disappear when you try to print your document again. • Printing problems can often be caused by errors in your applications. If you can print from the SimpleText or TeachText application but not from another application, it's probably a problem with that application. Contact the publisher of that application for help. • Restart your computer. The printer acts as if it's working, but nothing is printed on the page If your printer takes the paper, but doesn't actually print anything, try the following: • If the ink cartridge is new, make sure that you removed the tape from its print head. • Make sure the ink cartridges are correctly installed. Go to "Insert Print Cartridges" on page 5. • The printer may be out of ink, or the cartridges need to be cleaned. For instructions on cleaning the cartridges, go to "Cleaning the Inkjet Print Cartridges" on page 55. 63

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63
Getting Help When Things Go Wrong
5
cartridge. Open the front cover. Remove
both inkjet printer cartridges. Holding
the black plastic sides of the inkjet
printer cartridge, check to be sure the
tape has been removed from the print
head. Then replace the inkjet printer
cartridges in the cartridge cradle. Make
sure each inkjet printer cartridge is
pressed all the way into the cartridge
cradle. If an inkjet printer cartridge feels
at all loose, it is not properly seated. For
instructions, go to “Insert Print
Cartridges” on page 5.
•
The front cover may be open. Make
sure it is closed.
•
There may be no paper in the lower
paper tray. Load paper.
•
The printer may need to reset. Press
and release the Resume
button.
Paper is jammed
Go to “Clearing a Paper Jam” on
page 67.
Paper or envelopes feed improperly
If paper tears, gets skewed, or comes
through the printer crumpled, it may not
be entering the printer properly. Make
sure you put paper into the IN tray
correctly.
The printer won’t print a particular
document
If you attempt to print a document and
no page is printed—not even a blank
one—try the following:
•
Check for messages on your
computer screen.
•
Your computer may be low on
memory. Try restarting it.
•
Turn the printer off, then on again.
(This resets the printer.)
•
Repeat the printing process.
Sometimes problems disappear when
you try to print your document again.
•
Printing problems can often be
caused by errors in your applications.
If you can print from the SimpleText
or TeachText application but not from
another application, it’s probably a
problem with that application.
Contact the publisher of that
application for help.
•
Restart your computer.
The printer acts as if it’s working, but
nothing is printed on the page
If your printer takes the paper, but
doesn’t actually print anything, try the
following:
•
If the ink cartridge is new, make sure
that you removed the tape from its
print head.
•
Make sure the ink cartridges are
correctly installed. Go to “Insert Print
Cartridges” on page 5.
•
The printer may be out of ink, or the
cartridges need to be cleaned. For
instructions on cleaning the
cartridges, go to “Cleaning the Inkjet
Print Cartridges” on page 55.