HP Dc5000 Troubleshooting Guide - Page 26

system board., Check that both power supply

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Troubleshooting Without Diagnostics Solving Power Supply Problems (Continued) Problem Cause Solution System does not power on and LEDs are not flashing. System unable to power on. Press and hold the power button for less than 4 seconds. If the hard drive LED turns green, then: 1. Check that the voltage selector, located on the rear of the power supply, is set to the appropriate voltage. Proper voltage setting depends on your region. 2. Remove the expansion cards one at a time until the 3.3 V_aux light on the system board turns on. 3. Replace the system board. OR Press and hold the power button for less than 4 seconds. If the hard drive LED does not turn on green then: 1. Check that the unit is plugged into a working AC outlet. 2. Open hood and check that the power button harness is properly connected to the system board. 3. Check that both power supply cables are properly connected to the system board. 4. Check to see if the 3.3 V_aux light on the system board is turned on. If it is turned on, then replace the power button harness. 5. If the 3.3 V_aux light on the system board is not turned on, then replace the power supply. 6. Replace the system board. 2-10 www.hp.com Troubleshooting Guide

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2–10
www.hp.com
Troubleshooting Guide
Troubleshooting Without Diagnostics
System does not power on
and LEDs are not flashing.
System unable to power
on.
Press and hold the power button for
less than 4 seconds. If the hard drive
LED turns green, then:
1. Check that the voltage selector,
located on the rear of the power
supply, is set to the appropriate
voltage. Proper voltage setting
depends on your region.
2. Remove the expansion cards
one at a time until the 3.3
V_aux light on the system board
turns on.
3. Replace the system board.
OR
Press and hold the power button for
less than 4 seconds. If the hard drive
LED does not turn on green then:
1. Check that the unit is plugged
into a working AC outlet.
2. Open hood and check that the
power button harness is
properly connected to the
system board.
3. Check that both power supply
cables are properly connected
to the system board.
4. Check to see if the 3.3 V_aux
light on the system board is
turned on. If it is turned on, then
replace the power button
harness.
5. If the 3.3 V_aux light on the
system board is not turned on,
then replace the power supply.
6. Replace the system board.
Solving Power Supply Problems
(Continued)
Problem
Cause
Solution