HP Dc5000 Troubleshooting Guide - Page 31

Advanced &gt, Power-On Options, Security > Restore, Master Boot Record, Storage &gt, Boot Order - restore disks

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Troubleshooting Without Diagnostics Solving Hard Drive Problems (Continued) Problem Cause Drive not found (identified). (continued) Drive responds slowly immediately after power-up. Nonsystem disk/NTLDR missing message. The system is trying to start from a diskette that is not bootable. The system is trying to start from the hard drive but the hard drive may have been damaged. System files missing or not properly installed. Second Ultra ATA hard drive does not perform optimally. Hard drive boot has been disabled in Computer Setup. You are using the wrong cable for the drive type. Both slow and fast UATA devices are on the same data cable. Solution Run Computer Setup and increase the POST Delay in Advanced > Power-On Options. Remove the diskette from the diskette drive. Insert a bootable diskette into the diskette drive and restart the computer. If the hard drive is still inaccessible after booting to a diskette and MBR Security is enabled, you may try restoring the previously saved MBR image. To do so, enter Setup and select Security > Restore Master Boot Record. Insert a bootable system diskette and restart. Verify hard drive is partitioned and formatted. Install system files for the appropriate operating system if necessary. Run Computer Setup and enable the hard drive entry in the Storage > Boot Order list. Reinstall the second Ultra ATA hard drive using an 80-conductor cable. The 80-conductor cable is standard on select models. Change slow UATA devices to a separate data cable connected to the secondary IDE (ATA) controller on the system board. Troubleshooting Guide www.hp.com 2-15

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Troubleshooting Guide
www.hp.com
2–15
Troubleshooting Without Diagnostics
Drive not found (identified).
(continued)
Drive responds slowly
immediately after
power-up.
Run Computer Setup and increase
the POST Delay in
Advanced >
Power-On Options
.
Nonsystem disk/NTLDR
missing message.
The system is trying to
start from a diskette that
is not bootable.
Remove the diskette from the diskette
drive.
The system is trying to
start from the hard drive
but the hard drive may
have been damaged.
Insert a bootable diskette into the
diskette drive and restart the
computer.
If the hard drive is still inaccessible
after booting to a diskette and MBR
Security is enabled, you may try
restoring the previously saved
MBR image. To do so, enter Setup
and select
Security > Restore
Master Boot Record
.
System files missing or
not properly installed.
Insert a bootable system diskette
and restart. Verify hard drive is
partitioned and formatted. Install
system files for the appropriate
operating system if necessary.
Hard drive boot has
been disabled in
Computer Setup.
Run Computer Setup and enable the
hard drive entry in the
Storage >
Boot Order
list.
Second Ultra ATA hard
drive does not perform
optimally.
You are using the wrong
cable for the drive type.
Reinstall the second Ultra ATA hard
drive using an 80-conductor cable.
The 80-conductor cable is standard
on select models.
Both slow and fast
UATA devices are on
the same data cable.
Change slow UATA devices to a
separate data cable connected to
the secondary IDE (ATA) controller
on the system board.
Solving Hard Drive Problems
(Continued)
Problem
Cause
Solution