HP Dc5000 Troubleshooting Guide - Page 56

Solving Software Problems, Desktop Management Guide, Documentation, Library

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Troubleshooting Without Diagnostics Solving Software Problems Most software problems occur as a result of the following: ■ The application was not installed or configured correctly. ■ There is insufficient memory available to run the application. ■ There is a conflict between applications. ■ Be sure that all the needed device drivers have been installed. ■ If you have installed an operating system other than the factory-installed operating system, check to be sure it is supported on the system. Where available, run the Configuration Record utility to determine if any changes have been made to the software which may be causing a problem. See the Desktop Management Guide on the Documentation Library CD for more information. If you encounter software problems, see the applicable solutions listed in the following table. Solving Software Problems Problem Cause Computer will not start. System files may be damaged. "Illegal Operation has Occurred" error message is displayed. Software being used is not Microsoft-certified for your version of Windows. Configuration files are corrupt. Solution Observe the beeps and LED lights on the front of the computer. See Appendix A, "POST Error Messages" to determine possible causes. See the Compaq Restore Kit or the Worldwide Limited Warranty for details. Verify that the software is certified by Microsoft for your version of Windows (see program packaging for this information). If possible, save all data, close all programs, and restart the computer. 2-40 www.hp.com Troubleshooting Guide

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2–40
www.hp.com
Troubleshooting Guide
Troubleshooting Without Diagnostics
Solving Software Problems
Most software problems occur as a result of the following:
■
The application was not installed or configured correctly.
■
There is insufficient memory available to run the application.
■
There is a conflict between applications.
■
Be sure that all the needed device drivers have been installed.
■
If you have installed an operating system other than the
factory-installed operating system, check to be sure it is
supported on the system.
Where available, run the Configuration Record utility to determine if
any changes have been made to the software which may be causing a
problem. See the
Desktop Management Guide
on the
Documentation
Library
CD for more information.
If you encounter software problems, see the applicable solutions
listed in the following table.
Solving Software Problems
Problem
Cause
Solution
Computer will not start.
System files may be
damaged.
Observe the beeps and LED lights
on the front of the computer.
See
Appendix A, “POST Error
Messages”
to determine possible
causes.
See the Compaq Restore Kit or the
Worldwide Limited Warranty for
details.
“Illegal Operation has
Occurred” error message is
displayed.
Software being used is
not Microsoft-certified
for your version of
Windows.
Verify that the software is certified
by Microsoft for your version of
Windows (see program packaging
for this information).
Configuration files are
corrupt.
If possible, save all data, close all
programs, and restart the computer.