HP Dc5000 Troubleshooting Guide - Page 37

Solving Audio Problems, Problem, Cause, Solution, Speaker, Control Panel, System, Hardware

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Troubleshooting Without Diagnostics Solving Audio Problems If the computer has audio features and you encounter audio problems, see the common causes and solutions listed in the following table. Solving Audio Problems Problem Cause Sound does not come out of the speaker or headphones. Software volume control is turned down. The external speakers are not turned on. External speakers plugged into the wrong audio jack. Audio cable not connected. Digital CD audio is not enabled. Headphones or devices connected to the line-out connector mute the internal speaker. Solution Double-click the Speaker icon on the taskbar, then make sure that Mute is not selected and use the volume slider to adjust the volume. Turn on the external speakers. See the sound card documentation for proper speaker connection. Connect audio cable between CD or DVD-ROM drive and the system board. Enable digital CD audio: 1. From the Control Panel, select System. 2. On the Hardware tab, click the Device Manager button. 3. Right-click on the CD/DVD device and select Properties. 4. On the Properties tab, make sure "Enable digital CD audio for this CD-ROM device" is checked. Turn on and use headphones or external speakers, if connected, or disconnect headphones or external speakers. Troubleshooting Guide www.hp.com 2-21

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Troubleshooting Guide
www.hp.com
2–21
Troubleshooting Without Diagnostics
Solving Audio Problems
If the computer has audio features and you encounter audio problems,
see the common causes and solutions listed in the following table.
Solving Audio Problems
Problem
Cause
Solution
Sound does not come
out of the speaker or
headphones.
Software volume control
is turned down.
Double-click the
Speaker
icon on
the taskbar, then make sure that
Mute is not selected and use the
volume slider to adjust the volume.
The external speakers
are not turned on.
Turn on the external speakers.
External speakers
plugged into the wrong
audio jack.
See the sound card documentation
for proper speaker connection.
Audio cable not
connected.
Connect audio cable between CD
or DVD-ROM drive and the system
board.
Digital CD audio is not
enabled.
Enable digital CD audio:
1.
From the
Control Panel
, select
System
.
2. On the
Hardware
tab, click
the
Device Manager
button.
3. Right-click on the CD/DVD
device and select
Properties
.
4. On the
Properties
tab, make
sure “
Enable digital CD
audio for this CD-ROM
device
” is checked.
Headphones or devices
connected to the
line-out connector mute
the internal speaker.
Turn on and use headphones or
external speakers, if connected, or
disconnect headphones or external
speakers.