HP Dc5000 Troubleshooting Guide - Page 60

Numeric Codes and Text Messages, Control, Panel, Code/Message, Probable Cause, Recommended Action

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POST Error Messages Numeric Codes and Text Messages (Continued) Code/Message Probable Cause Recommended Action 150-SafePost Active A PCI expansion card is not responding. 1. Restart the computer. 2. Disable SafePost. 3. If the expansion card does not respond, replace the card. 162-System Options Not Set Configuration incorrect. RTC (real-time clock) battery may need to be replaced. Run Computer Setup. Reset the date and time under Control Panel. If the problem persists, replace the RTC battery. See the Hardware Reference Guide for instructions on installing a new battery, or contact an authorized dealer or reseller for RTC battery replacement. 163-Time & Date Not Set Invalid time or date in configuration memory. RTC (real-time clock) battery may need to be replaced. Reset the date and time under Control Panel (Computer Setup can also be used to update the RTC date and time). If the problem persists, replace the RTC battery. See the Hardware Reference Guide for instructions on installing a new battery, or contact an authorized dealer or reseller for RTC battery replacement. CMOS jumper may not be properly installed. Check for proper placement of the CMOS jumper if applicable. 164-Memory Size Error Memory configuration incorrect. 1. Run Computer Setup or Microsoft Windows utilities. 2. Make sure the memory module(s) are installed properly. 3. If third-party memory has been added, test using HP-only memory. 4. Verify proper memory module type. 183-Invalid Processor Jumper Setting System board jumper improperly set. Reset system board jumpers to match processor and bus speeds (select models). Troubleshooting Guide www.hp.com A-3

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Troubleshooting Guide
www.hp.com
A–3
POST Error Messages
150-SafePost Active
A PCI expansion card is
not responding.
1. Restart the computer.
2. Disable SafePost.
3. If the expansion card does not
respond, replace the card.
162-System Options
Not Set
Configuration incorrect.
RTC (real-time clock)
battery may need to
be replaced.
Run Computer Setup.
Reset the date and time under
Control
Panel
. If the problem persists, replace the
RTC battery. See the
Hardware Reference
Guide
for instructions on installing a new
battery, or contact an authorized dealer
or reseller for RTC battery replacement.
163-Time & Date
Not Set
Invalid time or date in
configuration memory.
RTC (real-time clock)
battery may need to
be replaced.
Reset the date and time under
Control
Panel
(Computer Setup can also be used
to update the RTC date and time). If the
problem persists, replace the RTC battery.
See the
Hardware Reference Guide
for
instructions on installing a new battery, or
contact an authorized dealer or reseller
for RTC battery replacement.
CMOS jumper may not
be properly installed.
Check for proper placement of the CMOS
jumper if applicable.
164-Memory Size
Error
Memory configuration
incorrect.
1. Run Computer Setup or Microsoft
Windows utilities.
2. Make sure the memory module(s) are
installed properly.
3. If third-party memory has been
added, test using HP-only memory.
4. Verify proper memory module type.
183-Invalid
Processor Jumper
Setting
System board jumper
improperly set.
Reset system board jumpers to match
processor and bus speeds (select models).
Numeric Codes and Text Messages
(Continued)
Code/Message
Probable Cause
Recommended Action