HP Photosmart Premium Fax All-in-One Printer - C309 Basics Guide - Page 58

Solution 1: Make sure the product is set up for faxing correctly, Solution 2: Turn on the product

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Troubleshooting and support Chapter 4 • Solution 8: Make sure extension phones or other equipment on the phone line are not in use • Solution 9: Make sure the product is connected to an analog phone line • Solution 10: If you use a DSL service, make sure you have a DSL filter installed • Solution 11: If you use a DSL service, make sure the DSL modem is properly grounded • Solution 12: If you use a PBX or ISDN converter, make sure you are using a port designated for fax and phone use • Solution 13: Check for and resolve any error messages • Solution 14: If you use a PBX, FoIP, or ISDN converter, lower the fax speed • Solution 15: If you are faxing over the Internet using IP phone, resend the fax at a later time Solution 1: Make sure the product is set up for faxing correctly Solution: Make sure you set up the product properly for faxing, based on the equipment and services you have on the same phone line as the product. For more information, see "Set up the HP Photosmart for faxing" on page 14. Then, run a fax test to check the status of the product and to make sure you set it up properly. To test your fax setup from the control panel 1. Load letter or A4 unused plain white paper into the input tray. 2. Press Setup. 3. Press the down arrow button to highlight Tools, and then press OK. 4. Press the down arrow button to highlight Run Fax Test, and then press OK. The HP Photosmart displays the status of the test on the display and prints a report. 5. Review the report. • If the test passes and you are still having problems faxing, check the fax settings listed in the report to verify the settings are correct. A blank or incorrect fax setting can cause problems faxing. • If the test fails, review the report for more information on how to fix any problems found. 6. After you pick up the fax report from the HP Photosmart, press OK. If necessary, resolve any problems found and rerun the test. The product prints a report with the results of the test. If the test fails, review the report for information on how to fix the problem. For more information, see: "The fax test failed" on page 72 Cause: The product was not set up properly for faxing. If this did not solve the issue, try the next solution. Solution 2: Turn on the product Solution: Look at the display on the product. If the display is blank and the On light is not lit, the product is turned off. Make sure the power cord is firmly connected to the product and plugged into a power outlet. Press the On button to turn on the product. Cause: The product was turned off. If this did not solve the issue, try the next solution. 56 Troubleshooting and support

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Solution 8: Make sure extension phones or other equipment on the phone line are not in use
•
Solution 9: Make sure the product is connected to an analog phone line
•
Solution 10: If you use a DSL service, make sure you have a DSL filter installed
•
Solution 11: If you use a DSL service, make sure the DSL modem is properly grounded
•
Solution 12: If you use a PBX or ISDN converter, make sure you are using a port designated for
fax and phone use
•
Solution 13: Check for and resolve any error messages
•
Solution 14: If you use a PBX, FoIP, or ISDN converter, lower the fax speed
•
Solution 15: If you are faxing over the Internet using IP phone, resend the fax at a later time
Solution 1: Make sure the product is set up for faxing correctly
Solution:
Make sure you set up the product properly for faxing, based on the equipment and
services you have on the same phone line as the product. For more information, see
“
Set up
the HP Photosmart for faxing” on page 14
.
Then, run a fax test to check the status of the product and to make sure you set it up properly.
To test your fax setup from the control panel
1.
Load letter or A4 unused plain white paper into the input tray.
2.
Press
Setup
.
3.
Press the down arrow button to highlight
Tools
, and then press
OK
.
4.
Press the down arrow button to highlight
Run Fax Test
, and then press
OK
.
The HP Photosmart displays the status of the test on the display and prints a report.
5.
Review the report.
•
If the test passes and you are still having problems faxing, check the fax settings listed
in the report to verify the settings are correct. A blank or incorrect fax setting can cause
problems faxing.
•
If the test fails, review the report for more information on how to fix any problems found.
6.
After you pick up the fax report from the HP Photosmart, press
OK
.
If necessary, resolve any problems found and rerun the test.
The product prints a report with the results of the test. If the test fails, review the report for
information on how to fix the problem.
For more information, see:
“
The fax test failed” on page 72
Cause:
The product was not set up properly for faxing.
If this did not solve the issue, try the next solution.
Solution 2: Turn on the product
Solution:
Look at the display on the product. If the display is blank and the
On
light is not lit,
the product is turned off. Make sure the power cord is firmly connected to the product and
plugged into a power outlet. Press the
On
button to turn on the product.
Cause:
The product was turned off.
If this did not solve the issue, try the next solution.
Chapter 4
56
Troubleshooting and support
Troubleshooting and support