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HP Photosmart Premium Fax All-in-One Printer - C309 Basics Guide - Page 78

The Dial Tone Detection test failed, Solution, Dial Tone Detection

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Troubleshooting and support Chapter 4 NOTE: If you are unsure of the kind of phone line you have (analog or digital), check with your service provider. The "Dial Tone Detection" test failed Solution • Other equipment, which uses the same phone line as the product, might be causing the test to fail. To find out if other equipment is causing a problem, disconnect everything except the product from the phone line, and then run the test again. If the Dial Tone Detection Test passes without the other equipment, then one or more pieces of the equipment is causing problems; try adding them back one at a time and rerunning the test each time, until you identify which piece of equipment is causing the problem. • Try connecting a working phone and phone cord to the telephone wall jack that you are using for the product and check for a dial tone. If you do not hear a dial tone, contact your telephone company and have them check the line. • Make sure you have correctly connected the product to the telephone wall jack. Using the phone cord supplied in the box with the product, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the product. For more information on setting up the product for faxing, see the printed documentation that came with the product. 1 Telephone wall jack 2 Use the phone cord supplied in the box with the product • If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the product directly to the telephone wall jack. • If your telephone system is not using a standard dial tone, such as some PBX systems, this might cause the test to fail. This will not cause a problem sending or receiving faxes. Try sending or receiving a test fax. 76 Troubleshooting and support

Section	Page
Contents	3
Network setup	4
Add the HP Photosmart to a network	4
Install the software for a network connection	11
Connect to additional computers on a network	11
Change the HP Photosmart from a USB connection to a network connection	12
Configure your firewall to work with HP products	12
Advanced firewall information	13
Manage your network settings	14
Print network settings	14
Restore network defaults	14
Turn the wireless radio on and off	14
Print the wireless network test	15
Fax setup	16
Set up the HP Photosmart for faxing	16
Choose the correct fax setup for your home or office	17
Select your fax setup case	18
Case A: Separate fax line (no voice calls received)	20
Case B: Set up the HP Photosmart with DSL	21
Case C: Set up the HP Photosmart with a PBX phone system or an ISDN line	22
Case D: Fax with a distinctive ring service on the same line	23
Case E: Shared voice/fax line	24
Case F: Shared voice/fax line with voice mail	25
Case G: Fax line shared with computer dial-up modem (no voice calls received)	26
Case H: Shared voice/fax line with computer dial-up modem	27
Case I: Shared voice/fax line with answering machine	30
Case J: Shared voice/fax line with computer dial-up modem and answering machine	31
Case K: Shared voice/fax line with computer dial-up modem and voice mail	33
Change settings on the HP Photosmart to receive faxes	35
Choose the recommended answer setting for your setup	35
Change the answer ring pattern for distinctive ringing	35
Set the fax header	36
Test your fax setup	36
HP Photosmart overview	38
The HP Photosmart at a glance	38
Control panel features	39
Find more information	41
Start Here guide	41
Electronic Help	41
Help from your device	41
HP Web site	42
Load paper	42
Avoid paper jams	45
Print a photo on photo paper	45
Scan an image	47
Make a copy	47
Send a basic fax	47
Replace the cartridges	48
Troubleshooting and support	51
Uninstall and reinstall the software	51
Setup troubleshooting	52
The product will not turn on	52
After setting up the product, it does not print	53
Network troubleshooting	54
Step 1: Make sure that the computer is connected to your network	55
Step 2: Make sure that the HP Photosmart is connected to your network	55
A: Make sure the product is on the network	55
B: Check to see if you can access the HP Photosmart Premium Fax C309 series home page	56
Step 3: Check to see if the firewall software is blocking communication	56
Step 4: Make sure the product is online and ready	56
Step 5: Make sure the HP Network Devices Support service is running	57
Fax troubleshooting	57
The product is having problems sending and receiving faxes	57
The product cannot send faxes, but can receive faxes	63
The product is having problems sending a manual fax	65
Fax tones are recorded on my answering machine	67
The product cannot receive faxes, but can send faxes	69
The fax test failed	74
Clear paper jams	79
Information on ink cartridges and the printhead	80
Support process	81
Technical information	82
System requirements	82
Product specifications	82
Regulatory notices	82

Match case Limit results 1 per page

NOTE:

If you are unsure of the kind of phone line you have (analog or digital), check with

your service provider.

The "Dial Tone Detection" test failed

Solution

•

Other equipment, which uses the same phone line as the product, might be causing the test

to fail. To find out if other equipment is causing a problem, disconnect everything except

the product from the phone line, and then run the test again. If the

Dial Tone Detection

Test

passes without the other equipment, then one or more pieces of the equipment is

causing problems; try adding them back one at a time and rerunning the test each time,

until you identify which piece of equipment is causing the problem.

•

Try connecting a working phone and phone cord to the telephone wall jack that you are

using for the product and check for a dial tone. If you do not hear a dial tone, contact your

telephone company and have them check the line.

•

Make sure you have correctly connected the product to the telephone wall jack. Using the

phone cord supplied in the box with the product, connect one end to your telephone wall

jack, then connect the other end to the port labeled 1-LINE on the back of the product. For

more information on setting up the product for faxing, see the printed documentation that

came with the product.

Telephone wall jack

Use the phone cord supplied in the box with the product

•

If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord

connector that plugs into a telephone wall jack.) Try removing the splitter and connecting

the product directly to the telephone wall jack.

•

If your telephone system is not using a standard dial tone, such as some PBX systems, this

might cause the test to fail. This will not cause a problem sending or receiving faxes. Try

sending or receiving a test fax.

Chapter 4

Troubleshooting and support