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HP Photosmart Premium Fax All-in-One Printer - C309 Basics Guide - Page 60

Solution 4: Make sure other office equipment is connected correctly

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Troubleshooting and support Chapter 4 Cause: The wrong phone cord was used to connect the product or the phone cord was plugged into the wrong port. If this did not solve the issue, try the next solution. Solution 4: Make sure other office equipment is connected correctly Solution NOTE: This possible solution applies only in the countries/regions that receive a 2-wire phone cord in the box with the product, including: Argentina, Australia, Brazil, Canada, Chile, China, Colombia, Greece, India, Indonesia, Ireland, Japan, Korea, Latin America, Malaysia, Mexico, Philippines, Poland, Portugal, Russia, Saudi Arabia, Singapore, Spain, Taiwan, Thailand, USA, Venezuela, and Vietnam. Make sure you have correctly connected the product to the telephone wall jack, and correctly connected any additional equipment and services that share the phone line with the product. Use the port labeled 1-LINE on the back of the product to connect to the telephone wall jack. Use the 2-EXT port to connect to any other equipment, such as an answering machine or a telephone, as shown below. 1 Telephone wall jack 2 Use the phone cord supplied in the box with the product 3 Telephone (optional) For more information on setting up the product, see the printed documentation that came with the product. Cause: Other office equipment (such as an answering machine or a telephone) was not set up properly with the product. If this did not solve the issue, try the next solution. Solution 5: Try removing the splitter Solution: A phone line splitter can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) If you are using a splitter, remove it and connect the product directly to the telephone wall jack. Cause: You were using a phone line splitter. If this did not solve the issue, try the next solution. 58 Troubleshooting and support

Section	Page
Contents	3
Network setup	4
Add the HP Photosmart to a network	4
Install the software for a network connection	11
Connect to additional computers on a network	11
Change the HP Photosmart from a USB connection to a network connection	12
Configure your firewall to work with HP products	12
Advanced firewall information	13
Manage your network settings	14
Print network settings	14
Restore network defaults	14
Turn the wireless radio on and off	14
Print the wireless network test	15
Fax setup	16
Set up the HP Photosmart for faxing	16
Choose the correct fax setup for your home or office	17
Select your fax setup case	18
Case A: Separate fax line (no voice calls received)	20
Case B: Set up the HP Photosmart with DSL	21
Case C: Set up the HP Photosmart with a PBX phone system or an ISDN line	22
Case D: Fax with a distinctive ring service on the same line	23
Case E: Shared voice/fax line	24
Case F: Shared voice/fax line with voice mail	25
Case G: Fax line shared with computer dial-up modem (no voice calls received)	26
Case H: Shared voice/fax line with computer dial-up modem	27
Case I: Shared voice/fax line with answering machine	30
Case J: Shared voice/fax line with computer dial-up modem and answering machine	31
Case K: Shared voice/fax line with computer dial-up modem and voice mail	33
Change settings on the HP Photosmart to receive faxes	35
Choose the recommended answer setting for your setup	35
Change the answer ring pattern for distinctive ringing	35
Set the fax header	36
Test your fax setup	36
HP Photosmart overview	38
The HP Photosmart at a glance	38
Control panel features	39
Find more information	41
Start Here guide	41
Electronic Help	41
Help from your device	41
HP Web site	42
Load paper	42
Avoid paper jams	45
Print a photo on photo paper	45
Scan an image	47
Make a copy	47
Send a basic fax	47
Replace the cartridges	48
Troubleshooting and support	51
Uninstall and reinstall the software	51
Setup troubleshooting	52
The product will not turn on	52
After setting up the product, it does not print	53
Network troubleshooting	54
Step 1: Make sure that the computer is connected to your network	55
Step 2: Make sure that the HP Photosmart is connected to your network	55
A: Make sure the product is on the network	55
B: Check to see if you can access the HP Photosmart Premium Fax C309 series home page	56
Step 3: Check to see if the firewall software is blocking communication	56
Step 4: Make sure the product is online and ready	56
Step 5: Make sure the HP Network Devices Support service is running	57
Fax troubleshooting	57
The product is having problems sending and receiving faxes	57
The product cannot send faxes, but can receive faxes	63
The product is having problems sending a manual fax	65
Fax tones are recorded on my answering machine	67
The product cannot receive faxes, but can send faxes	69
The fax test failed	74
Clear paper jams	79
Information on ink cartridges and the printhead	80
Support process	81
Technical information	82
System requirements	82
Product specifications	82
Regulatory notices	82

Match case Limit results 1 per page

Cause:

The wrong phone cord was used to connect the product or the phone cord was plugged

into the wrong port.

If this did not solve the issue, try the next solution.

Solution 4: Make sure other office equipment is connected correctly

Solution

NOTE:

This possible solution applies only in the countries/regions that receive a 2-wire

phone cord in the box with the product, including: Argentina, Australia, Brazil, Canada, Chile,

China, Colombia, Greece, India, Indonesia, Ireland, Japan, Korea, Latin America, Malaysia,

Mexico, Philippines, Poland, Portugal, Russia, Saudi Arabia, Singapore, Spain, Taiwan,

Thailand, USA, Venezuela, and Vietnam.

Make sure you have correctly connected the product to the telephone wall jack, and correctly

connected any additional equipment and services that share the phone line with the product.

Use the port labeled 1-LINE on the back of the product to connect to the telephone wall jack.

Use the 2-EXT port to connect to any other equipment, such as an answering machine or a

telephone, as shown below.

Telephone wall jack

Use the phone cord supplied in the box with the product

Telephone (optional)

For more information on setting up the product, see the printed documentation that came with

the product.

Cause:

Other office equipment (such as an answering machine or a telephone) was not set

up properly with the product.

If this did not solve the issue, try the next solution.

Solution 5: Try removing the splitter

Solution:

A phone line splitter can cause faxing problems. (A splitter is a two-cord connector

that plugs into a telephone wall jack.) If you are using a splitter, remove it and connect the product

directly to the telephone wall jack.

Cause:

You were using a phone line splitter.

If this did not solve the issue, try the next solution.

Chapter 4

Troubleshooting and support