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HP Photosmart Premium Fax All-in-One Printer - C309 Basics Guide - Page 81

Support process, Troubleshooting and support

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Troubleshooting and support Support process If you have a problem, follow these steps: 1. Check the documentation that came with the product. 2. Visit the HP online support Web site at www.hp.com/support. HP online support is available to all HP customers. It is the fastest source for up-to-date product information and expert assistance and includes the following features: • Fast access to qualified online support specialists • Software and driver updates for the product • Valuable product and troubleshooting information for common problems • Proactive product updates, support alerts, and HP newsgrams that are available when you register the product 3. Call HP support. Support options and availability vary by product, country/region, and language. For additional phone support information, see the Electronic Help. Support process 79

Section	Page
Contents	3
Network setup	4
Add the HP Photosmart to a network	4
Install the software for a network connection	11
Connect to additional computers on a network	11
Change the HP Photosmart from a USB connection to a network connection	12
Configure your firewall to work with HP products	12
Advanced firewall information	13
Manage your network settings	14
Print network settings	14
Restore network defaults	14
Turn the wireless radio on and off	14
Print the wireless network test	15
Fax setup	16
Set up the HP Photosmart for faxing	16
Choose the correct fax setup for your home or office	17
Select your fax setup case	18
Case A: Separate fax line (no voice calls received)	20
Case B: Set up the HP Photosmart with DSL	21
Case C: Set up the HP Photosmart with a PBX phone system or an ISDN line	22
Case D: Fax with a distinctive ring service on the same line	23
Case E: Shared voice/fax line	24
Case F: Shared voice/fax line with voice mail	25
Case G: Fax line shared with computer dial-up modem (no voice calls received)	26
Case H: Shared voice/fax line with computer dial-up modem	27
Case I: Shared voice/fax line with answering machine	30
Case J: Shared voice/fax line with computer dial-up modem and answering machine	31
Case K: Shared voice/fax line with computer dial-up modem and voice mail	33
Change settings on the HP Photosmart to receive faxes	35
Choose the recommended answer setting for your setup	35
Change the answer ring pattern for distinctive ringing	35
Set the fax header	36
Test your fax setup	36
HP Photosmart overview	38
The HP Photosmart at a glance	38
Control panel features	39
Find more information	41
Start Here guide	41
Electronic Help	41
Help from your device	41
HP Web site	42
Load paper	42
Avoid paper jams	45
Print a photo on photo paper	45
Scan an image	47
Make a copy	47
Send a basic fax	47
Replace the cartridges	48
Troubleshooting and support	51
Uninstall and reinstall the software	51
Setup troubleshooting	52
The product will not turn on	52
After setting up the product, it does not print	53
Network troubleshooting	54
Step 1: Make sure that the computer is connected to your network	55
Step 2: Make sure that the HP Photosmart is connected to your network	55
A: Make sure the product is on the network	55
B: Check to see if you can access the HP Photosmart Premium Fax C309 series home page	56
Step 3: Check to see if the firewall software is blocking communication	56
Step 4: Make sure the product is online and ready	56
Step 5: Make sure the HP Network Devices Support service is running	57
Fax troubleshooting	57
The product is having problems sending and receiving faxes	57
The product cannot send faxes, but can receive faxes	63
The product is having problems sending a manual fax	65
Fax tones are recorded on my answering machine	67
The product cannot receive faxes, but can send faxes	69
The fax test failed	74
Clear paper jams	79
Information on ink cartridges and the printhead	80
Support process	81
Technical information	82
System requirements	82
Product specifications	82
Regulatory notices	82