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Konica Minolta bizhub C552 bizhub C452/C552/C552DS/C652/C652DS Copy Operations - Page 228

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9.2 Troubleshooting table 9 Description of problem Scanning does not start Connecting the authentication unit to the computer starts the hardware uninstall wizard When the "Failed to register" message appears on this machine where registration fails When a message appears on the computer where registration fails When the "Failed to authenticate." message appears on this machine where login fails Scanning does not start Check points Have you placed your finger correctly on the authentication unit? Did you restart this machine after connecting the authentication unit to this machine? Is the USB port to which the authentication unit is connected the same as the one used when installing the driver? The scanning time of the authentication unit is limited to 10 seconds. If scanning does not finish within the limited time, the corresponding message appears. When IC card authentication + password authentication is enabled Did you enter the correct password? Did you restart this machine after connecting the authentication unit to this machine? Remedy Confirm how to perform authentication and how to place your finger when scanning. (p. 10-2) During scanning, place the scanned part on the scanning section correctly, and do not move it until results have been obtained. If the scanned part is dusty or rough and dry when performing authentication, a correct image will not be able to be obtained, and scanning may not finish. Clean your finger, and then scan it again, or improve the rough and dry condition of your finger. If the scanned part is too thick or thin (when the finger width is outside the range from 3/8 to 1 inch (10 to 25 mm)), a correct image cannot be obtained, and scanning may not finish. Try "stretching your finger", "placing your finger deeply", or "placing your finger shallowly" on the scanning section. Turn off the main power of this machine, disconnect the USB cable from this machine or authentication unit, and then connect it again. Wait at least 10 seconds, and then turn on the main power of this machine. If you connect the authentication unit to a different USB port from the one used when installing the driver, the hardware uninstall wizard may start. Use the same USB port as the one used when installing the driver. To finish scanning within the limited time, confirm how to place the IC card. (p. 11-2) Check the password, and then enter the correct one if not. Turn off the main power of this machine, disconnect the USB cable from this machine or authentication unit, and then connect it again. Wait at least 10 seconds, and then turn on the main power of this machine. bizhub C652/C652DS/C552/C552DS/C452 9-7

Section	Page
Table of contents	2
1 Introduction	9
1.1 Welcome	9
1.1.1 User's guides	9
1.1.2 User's Guide	10
1.2 Conventions used in this manual	11
1.2.1 Symbols used in this manual	11
To use this machine safely	11
Procedural instruction	11
Key symbols	12
1.2.2 Original and paper indications	12
Original and paper sizes	12
Original and paper indications	12
2 Part names and their functions	14
2.1 Options	14
2.1.1 bizhub C652/C652DS/C552/C552DS	14
2.1.2 bizhub C452	17
2.2 Main Body	19
2.2.1 Outside of the main body (front)	19
2.2.2 Outside of the main body (rear)	21
2.2.3 Main bodyInside	23
bizhub C652/C552/C452	23
bizhub C652DS/C552DS	25
2.2.4 Control panel	26
Adjusting the angle of the control panel	27
2.2.5 Touch panel	28
2.3 Option	30
2.3.1 Finisher FS-526/Saddle stitcher SD-508/Punch kit PK-516	30
2.3.2 Job separator JS-602	32
2.3.3 Z Folding Unit ZU-606	33
2.3.4 Post Inserter PI-505	34
2.3.5 Finisher FS-527/ Saddle Stitcher SD-509/ Punch Kit PK-517/ Job Separator JS-603	35
2.3.6 Job Separator JS-504	37
2.3.7 Large capacity unit LU-301/LU-204	38
3 Using this machine	40
3.1 Turning on or off the machine	40
3.2 Basic copy operations	42
3.2.1 Placing originals	42
Loading the original into the ADF	42
Placing the original on the original glass	43
3.2.2 Basic copy operations	43
3.2.3 Copy operations using multiple functions	44
Functions that cannot be combined	46
4 Control Panel Keys	48
Control panel and functions	48
4.1 About the [Start] key, the [Stop] key, and the [Interrupt] key	50
The [Start] key	50
The [Stop] key	50
The [Interrupt] key	50
The [Reset] key	50
4.2 About the [Copy] key, the [Fax/Scan] key, and the [User Box] key	51
The [Copy] key	51
The [Fax/Scan] key	51
The [User Box] key	51
4.3 The [Utility/Counter] key	52
4.4 The [Mode Memory] key	53
4.5 The [Access] key	54
Controlling access to the machine by user/account (user authentication/account track)	54
Using the machine during non-scheduled hours	56
4.6 The [Power Save] key	57
4.7 The [Accessibility] key	58
4.8 The [Enlarge Display] key	60
4.9 The [Guidance] key	61
4.10 The [C] (Clear) key	63
4.11 The [Proof Copy] key	64
Printing one set to check the copy result (Proof Copy)	64
Using a preview image to check the copy result (Advanced Preview)	65
5 Copy Function	68
5.1 Basic	69
5.1.1 Color	70
5.1.2 Paper	71
Configuring a custom size	72
Configuring wide paper	72
5.1.3 Zoom	73
5.1.4 Duplex/Combine	74
5.1.5 Finishing	76
5.1.6 Post Inserter	78
Keys on control panel	78
Finishing using Post Inserter	79
5.1.7 Separate Scan	79
5.1.8 Auto Rotate OFF	80
5.2 Original Setting	81
Copying mixed originals	82
Copying Z-folded originals	83
5.3 Quality/Density	84
5.4 Application	86
5.4.1 Sheet/Cover/Chapter Insert	87
OHP Interleave	87
Cover Sheet	88
Insert Sheet	89
Insert Image	90
Chapters	92
Program Jobs	93
5.4.2 Edit Color	95
Neg./Pos. Reverse	95
Mirror Image	96
Background Color	97
Color Adjustment	97
5.4.3 Book Copy/Repeat	99
Book Copy	99
Image Repeat	100
Poster Mode	101
Booklet Original	102
5.4.4 Page Margin	103
5.4.5 Image Adjust	105
5.4.6 Booklet	106
5.4.7 Erase	107
Frame Erase	107
Non-Image Area Erase	108
5.4.8 Stamp/Composition	109
Date/Time	110
Page Number	111
Stamp	113
Copy Protect	114
Copy Guard	115
Password Copy	116
Stamp Repeat	117
Header/Footer	119
Watermark	120
Overlay	121
Registered Overlay	122
5.4.9 Card Copy	125
5.4.10 Save in User Box	126
5.5 Left panel display	127
5.5.1 Job List	128
5.5.2 Check Job	130
6 User Settings	132
6.1 System Settings	133
6.2 Custom Display Settings	136
6.3 Copier Settings	138
6.4 Fax/Scan Settings	141
6.5 Printer Settings	142
6.6 Change Password	143
6.7 Change E-Mail Address	144
6.8 Change Icon	145
6.9 Register Authentication Information	146
6.10 Cellular Phone/PDA Setting	148
7 Administrator Settings	150
7.1 System Settings	151
7.1.1 Power Save Settings	151
7.1.2 Output Settings	152
7.1.3 Date/Time Settings	153
7.1.4 Daylight Saving Time	154
7.1.5 Weekly Timer Setting	155
7.1.6 Restrict User Access	156
7.1.7 Expert Adjustment	157
Leading Edge Adjustment	161
Centering	161
Media Adjustment	162
Center Staple Position	162
Half-Fold Position	163
Tri-Fold Position Adjustment	163
Punch Vertical Position Adjustment	164
Punch Horizontal Position Adjustment	164
Punch Regist Loop Size Adjustment	165
Punch Edge Sensor Adjustment	165
Vertical Punch (Z-Fold) Position Adjustment	165
Horizontal Punch (Z-Fold) Position Adjustment	166
1st Z-Fold Position Adjustment	166
2nd Z-Fold Position Adjustment	167
Punch Unit Size Detect Sensor	167
Color Registration Adjust	168
Gradation Adjustment	169
7.1.8 List/Counter	170
7.1.9 Reset Settings	171
7.1.10 User Box Settings	172
7.1.11 Standard Size Setting	172
7.1.12 Stamp Settings	173
7.1.13 Blank Page Print Settings	174
7.1.14 Skip Job Operation Settings	174
7.1.15 Default Bypass Paper Type Setting	175
7.1.16 Advanced Preview Setting	175
7.1.17 Page Number Print Position	176
7.2 Administrator/Machine Settings	177
7.3 One-Touch/User Box Registration	178
7.4 User Authentication/Account Track	179
7.4.1 General Settings	180
7.4.2 User Authentication Settings	182
7.4.3 Account Track Settings	185
7.4.4 Print without Authentication	186
7.4.5 Print Counter List	186
7.4.6 External Server Settings	187
7.4.7 Limiting Access to Destinations	187
7.4.8 Authentication Device Settings	188
7.4.9 User/Account Common Setting	189
7.4.10 Scan to Home Settings	189
7.4.11 Scan to Authorized Folder Settings	189
7.5 Network Settings	190
7.6 Copier Settings	191
7.7 Printer Settings	193
7.8 Fax Settings	194
7.9 System Connection	195
7.10 Security Settings	197
7.10.1 Administrator Password	197
7.10.2 User Box Administrator Setting	197
7.10.3 Administrator Security Levels	198
7.10.4 Security Details	199
7.10.5 Enhanced Security Mode	202
Required settings	202
Settings to forcibly changed	202
7.10.6 HDD Settings	203
7.10.7 Function Management Settings	204
7.10.8 Stamp Settings	205
7.10.9 Driver Password Encryption Setting	205
7.11 License Settings	206
7.12 OpenAPI Authentication Management Settings	207
8 Maintenance	209
8.1 Paper	209
8.1.1 Checking the paper	209
Replenishment message	209
Precautions regarding the use of paper	209
Paper storage	209
8.1.2 Loading paper	210
Loading paper into trays 1 and 2	210
Loading paper into trays 3 and 4	211
Loading paper into the bypass tray	212
Loading paper into the LCT	214
8.2 Consumables	215
8.2.1 Checking comsumables	215
Replacement message	215
Checking consumables status	217
Viewing counters	217
Checking the total number of pages printed	218
8.3 Cleaning procedure	219
Slit glass (bizhub C652/C552/C452)	219
Slit glass (front) (bizhub C652DS/C552DS)	219
Slit glass (back) (bizhub C652DS/C552DS)	220
Original glass, control panel, paper take-up roller	220
Housing, document pad	221
9 Troubleshooting	223
9.1 When the message \	223
Problems that cannot be corrected by the user	223
9.2 Troubleshooting table	225
Simple troubleshooting	225
Main messages and their remedies	229
Icons that appear in the touch-panel screen	231
9.3 If print quality is deteriorated	233
Cleaning the electrostatic charger wire	233
Cleaning the print head	234
10 Authentication unit (biometric type)	237
10.1 Using an authentication unit (biometric type)	237
10.1.1 Configuring this machine	238
10.1.2 Registering a user	240
Registering a user using the control panel of this machine	240
Registering a user using Data Administrator	241
Checking the version of the installed Data Administrator	242
Setup	242
User registration	246
10.1.3 Logging in to this machine	252
When 1-to-many authentication has been specified	252
When 1-to-1 authentication has been specified	253
11 Authentication unit (IC card type)	255
11.1 Using authentication unit (IC card type)	255
11.1.1 Configuring this machine	255
11.1.2 Registering a user	257
Registering a user using the control panel of this machine	257
Registering a user using Data Administrator	259
Checking the version of the installed Data Administrator	259
Setup	260
User registration	264
11.1.3 Logging in to this machine	268
When IC card authentication is enabled	268
When IC card authentication + password authentication is enabled	269
12 Specifications	271
12.1 Paper	271
Paper types and paper capacities	271
12.2 Machine specifications	273
bizhub C652/C652DS/C552/C552DS/C452	273
Automatic duplex unit	276
Reverse automatic document feeder (bizhub C652/C552/C452)	276
Reverse automatic document feeder (bizhub C652DS/C552DS)	276
12.3 Options	277
Large capacity unit LU-301	277
Large capacity unit LU-204	277
Finisher FS-526	278
Saddle stitcher SD-508	279
Punch kit PK-516	280
Job Separator JS-602	281
Z-Folding Unit ZU-606	281
Post Inserter PI-505	282
Finisher FS-527	282
Saddle stitcher SD-509	283
Punch Kit PK-517	284
Job Separator JS-504	284
Job Separator JS-603	285
Authentication unit (biometric type) AU-101	285
Authentication unit (biometric type) AU-102	286
Authentication unit (IC card type) AU-201	286
13 Appendix	289
13.1 Colors	289
Hue, brightness, and saturation	289
Red, green, and blue	291
13.2 Image quality	292
Contrast, copy density, and sharpness	292
Color balance (CMYK)	293
13.3 Glossary	294
14 Index	298
14.1 Index by item	298
A to E	298
F to O	299
P to T	300
U to Z	301
14.2 Index by button	302
A to C	302
D to I	303
J to P	304
Q to T	305

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bizhub C652/C652DS/C552/C552DS/C452

9-7

9.2

Troubleshooting table

Scanning does not start

Have you placed your finger cor-

rectly on the authentication unit?

Confirm how to perform authen-

tication and how to place your

finger when scanning. (p. 10-2)

During scanning, place the

scanned part on the scanning

section correctly, and do not

move it until results have been

obtained.

If the scanned part is dusty or

rough and dry when performing

authentication, a correct image

will not be able to be obtained,

and scanning may not finish.

Clean your finger, and then scan

it again, or improve the rough

and dry condition of your finger.

If the scanned part is too thick or

thin (when the finger width is out-

side the range from 3/8 to 1 inch

(10 to 25 mm)), a correct image

cannot be obtained, and scan-

ning may not finish. Try "stretch-

ing your finger", "placing your

finger deeply", or "placing your

finger shallowly" on the scanning

section.

Did you restart this machine after

connecting the authentication

unit to this machine?

Turn off the main power of this

machine, disconnect the USB

cable from this machine or au-

thentication unit, and then con-

nect it again. Wait at least 10

seconds, and then turn on the

main power of this machine.

Connecting the authentication

unit to the computer starts the

hardware uninstall wizard

Is the USB port to which the au-

thentication unit is connected the

same as the one used when in-

stalling the driver?

If you connect the authentication

unit to a different USB port from

the one used when installing the

driver, the hardware uninstall

wizard may start. Use the same

USB port as the one used when

installing the driver.

When the "Failed to register"

message appears on this ma-

chine where registration fails

The scanning time of the authen-

tication unit is limited to 10 sec-

onds. If scanning does not finish

within the limited time, the corre-

sponding message appears.

To finish scanning within the lim-

ited time, confirm how to place

the IC card. (p. 11-2)

When a message appears on

the computer where registration

fails

When the "Failed to authenti-

cate." message appears on this

machine where login fails

When IC card authentication +

password authentication is ena-

bled

Did you enter the correct pass-

word?

Check the password, and then

enter the correct one if not.