Ricoh CL7200 Maintenance Manual - Page 121

Additional Troubleshooting

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Troubleshooting Additional Troubleshooting Troubleshooting concerning the operation of this machine. Problems Solutions Strange noise is heard. If a supply was recently replaced or an option attached in the area the strange noise is coming from, check the supply or option is properly attached. If the strange noise persists, contact your sales of service representative. No e-mail is received when an Alert occurs and after resolving an Alert. Confirm [Notify by Email] is set to [On] using the System Menu on the control panel. See "System Menu", Software Guide. Access the printer through Web Image Monitor, logging on as an Administrator, and then confirm the following settings in [Notification]: • Device E-mail Address • Groups to Notify • Select Groups/Items to Notify For details about the settings, see Web Image Monitor Help. Access the printer through Web Image Monitor, logging on as an Administrator, and then confirm the settings of the SMTP server in [E-mail]. For details about the settings, see Web Image Monitor Help. When the power is turned off before the e-mail is transmitted, the e-mail will not be received. Check the e-mail address set for the destination. Confirm the printer's operation history using the Web Image Monitor's System Log menu in [Network]. If the e-mail was sent but not received, it is possible the destination was incorrect. Also check the information concerning error e-mail from the mail server. The setting for [Notify by Email] After changing the setting, turn the printer's power off and on the System Menu was then back on again. changed from [Off] to [On], but e- mail is not arriving. 121

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Troubleshooting
121
Additional Troubleshooting
Troubleshooting concerning the operation of this machine.
Problems
Solutions
Strange noise is heard.
If a supply was recently replaced or an option attached in the
area the strange noise is coming from, check the supply or
option is properly attached. If the strange noise persists, con-
tact your sales of service representative.
No e-mail is received when an
Alert occurs and after resolving
an Alert.
Confirm
[
Notify by Email
]
is set to
[
On
]
using the System Menu
on the control panel. See “System Menu”, Software Guide.
Access the printer through Web Image Monitor, logging on as
an Administrator, and then confirm the following settings in
[
Notification
]
:
•
Device E-mail Address
•
Groups to Notify
•
Select Groups/Items to Notify
For details about the settings, see Web Image Monitor
Help.
Access the printer through Web Image Monitor, logging on as
an Administrator, and then confirm the settings of the SMTP
server in
[
E-mail
]
.
For details about the settings, see Web Image Monitor
Help.
When the power is turned off before the e-mail is transmitted,
the e-mail will not be received.
Check the e-mail address set for the destination. Confirm the
printer's operation history using the Web Image Monitor's
System Log menu in
[
Network
]
. If the e-mail was sent but not
received, it is possible the destination was incorrect. Also
check the information concerning error e-mail from the mail
server.
The setting for
[
Notify by Email
]
on the System Menu was
changed from
[
Off
]
to
[
On
]
, but e-
mail is not arriving.
After changing the setting, turn the printer's power off and
then back on again.