Samsung SCX 6555N User Manual (ENGLISH) - Page 102
Copying problems, Solid Color or
UPC - 635753610314
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CONDITION Curl or wave SUGGESTED SOLUTIONS • Ensure that the paper is loaded properly. • Check the paper type and quality. Both high temperature and humidity can cause paper curl. (See "Specification on print media" on page 33.) • Turn the stack of paper over in the tray. Also try rotating the paper 180° in the tray. Wrinkles or creases • • • Ensure that the paper is loaded properly. Check the paper type and quality. (See "Specification on print media" on page 33.) Turn the stack of paper over in the tray. Also try rotating the paper 180° in the tray. Back of printouts are dirty Check for leaking toner. Clean the inside of the machine. Contact a service representative. Solid Color or Black pages A • The imaging unit may not be installed properly. Remove the cartridge and reinsert it. • The imaging unit may be defective and need replacing. Remove the imaging unit and install a new one. (See "Replacing the imaging unit" on page 84.) • The machine may require repair. Contact a service representative. Loose toner • Clean the inside of the machine. Contact a service representative. • Check the paper type and quality. (See "Specification on print media" on page 33.) • Remove the imaging unit and then, install a new one. (See "Replacing the imaging unit" on page 84.) • If the problem persists, the machine may require repair. Contact a service representative. CONDITION Character Voids A Horizontal stripes Curl SUGGESTED SOLUTIONS Character voids are white areas within parts of characters that should be solid black: • If you are using transparencies, try another type of transparency. Because of the composition of transparencies, some character voids are normal. • You may be printing on the wrong surface of the paper. Remove the paper and turn it around. • The paper may not meet paper specifications. (See "Specification on print media" on page 33.) If horizontally aligned black streaks or smears appear: • The imaging unit may be installed improperly. Remove the cartridge and reinsert it. • The imaging unit may be defective. Remove the toner cartridge and install a new one. (See "Replacing the toner cartridge" on page 82.) • If the problem persists, the machine may require repair. Contact a service representative. If the printed paper is curled or paper does not feed into the machine: • Turn the stack of paper over in the tray. Also try rotating the paper 180° in the tray. • Change the printer option and try again. Go to printer properties, click Paper tab, and set type to Thin Paper. Refer to the Software section for details. An unknown image repetitively appears on a next few sheets or loose toner, light print, or contamination occurs. Your printer is probably being used at an altitude of 1,000 m (3,281 ft) or above. The high altitude may affect the print quality such as loose toner or light imaging. You can set this option through Paper or Printer tab in printer driver's properties. (See "Altitude adjustment" on page 27.) Copying problems CONDITION Copies are too light or too dark. Smears, lines, marks, or spots appears on copies. SUGGESTED SOLUTIONS Use Light and Dark arrows to darken or lighten the backgrounds of copies. • If the defects are on the original, press Light and Dark arrows to lighten the background of your copies. • If there are no defects on the original, clean the scan unit. (See "Cleaning the scan unit" on page 81.) Troubleshooting_ 101