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Samsung SCX 6555N User Manual (ENGLISH) - Page 103

Scanning problems, Network Scan problems, SmarThru Configuration

UPC - 635753610314

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CONDITION SUGGESTED SOLUTIONS Copy image is skewed. • Ensure that the original is face down on the scanner glass or face up in the DADF. • Check that the copy paper is loaded correctly. Blank copies print out. Ensure that the original is face down on the scanner glass or face up in the DADF. Image rubs off the copy easily. • Replace the paper in the tray with paper from a new package. • In high humidity areas, do not leave paper in the machine for extended periods of time. Frequent copy paper • Fan the stack of paper, then turn it over in jams occur. the tray. Replace the paper in the tray with a fresh supply. Check/adjust the paper guides, if necessary. • Ensure that the paper is the proper paper weight. 75 g/m2 bond paper is recommended. • Check for copy paper or pieces of copy paper remaining in the machine after a paper jam has been cleared. Toner cartridge • produces fewer copies than expected before running out of toner. • • Your originals may contain pictures, solids, or heavy lines. For example, your originals may be forms, newsletters, books, or other documents that use more toner. The machine may be turned on and off frequently. The scanner lid may be left open while copies are being made. Scanning problems CONDITION The scanner does not work. SUGGESTED SOLUTIONS • Make sure that you place the original to be scanned face down on the scanner glass, or face up in the DADF. • There may not be enough available memory to hold the document you want to scan. Try the Prescan function to see if that works. Try lowering the scan resolution rate. • Check that the printer cable is connected properly. • Make sure that the printer cable is not defective. Switch the cable with a known good cable. If necessary, replace the cable. • Check that the scanner is configured correctly. Check scan setting in the SmarThru Configuration or the application you want to use to make certain that the scanner job is being sent to the correct port. CONDITION SUGGESTED SOLUTIONS The unit scans very slowly. • Check if the machine is printing received data. If so, scan the document after the received data has been printed. • Graphics are scanned more slowly than text. • Communication speed slows in scan mode because of the large amount of memory required to analyze and reproduce the scanned image. Set your computer to the ECP printer mode through BIOS setting. It will help to increase the speed. For details about how to set BIOS, refer to your computer user's guide. Message appears on • There may be a copying or printing job in your computer progress. Try your job again when that job is screen: finished, try your job again. • "Device can't be • The selected port is currently being used. set to the H/W Restart your computer and try again. mode you want." • The printer cable may be improperly • "Port is being used connected or the power may be off. by another • The scanner driver is not installed or the program." operating environment is not set up properly. • "Port is Disabled." • Ensure that the machine is properly • "Scanner is busy connected and the power is on, then restart receiving or your computer. printing data. • The USB cable may be improperly When the current connected or the power may be off. job is completed, try again." • "Invalid handle." • "Scanning has failed." Network Scan problems CONDITION I cannot find a scanned image file. I cannot find the scanned image file after scanning. I forgot my ID and PIN. I cannot view the Help file. SUGGESTED SOLUTIONS You can check the destination for the scanned file on the Advanced page in the Network Scan program's Properties screen. • Check if the scanned file is on your computer. • Check Send image immediately to the specified folder using an associated default application on the Advanced page in the Properties screen of the Network Scan program to open the scanned image immediately after scanning. Check your ID and PIN in the Server page in the Properties screen of the Network Scan program. To view the Help file, you need to have Internet Explorer 4 service pack 2 or above. 102 _Troubleshooting

Section	Page
Features of your new laser MFP	2
Safety Information	5
Contents	12
Introduction	18
Printer overview	18
Front view	18
Rear view	18
Control panel overview	19
Introducing the touch screen and useful buttons	20
Touch screen	20
Machine Setup button	20
Job Status button	20
Power Saver button	20
Interrupt button	21
Understanding the Status LED	21
Menu overview	22
Main screen	22
Machine Setup button	22
Job Status button	23
Supplied software	24
Printer driver features	24
Printer driver	24
Getting Started	25
Setting up the hardware	25
Setting up the network	25
Supported operating systems	25
Configuring network protocol via the machine	26
System requirements	26
Windows	26
Macintosh	27
Linux	27
Installing the software	27
Machine's basic settings	28
Altitude adjustment	28
Setting the authentication password	29
Setting the date and time	29
Changing the display language	29
Setting job timeout	29
Using energy saving feature	29
Setting the default tray and paper	29
Changing the default settings	30
Using the SetIP program	30
Understanding the keyboard	30
Loading originals and print media	32
Loading originals	32
On the scanner glass	32
In the DADF	32
Selecting print media	33
Specification on print media	34
Media sizes supported in each mode	35
Guidelines for special print media	35
Changing the size of the paper in the paper tray	36
Loading paper	37
Loading paper in tray 1, optional tray or optional high capacity feeder	37
In the multi-purpose tray	38
Setting the paper size and type	39
Copying	40
Understanding the Copy screen	40
Basic tab	40
Advanced tab	40
Image tab	41
Copying originals	41
Changing the settings for each copy	41
Changing the size of originals	41
Reducing or enlarging copies	42
Copying on both sides of originals (Duplex)	42
Deciding the form of copy output (Collated / Staple)	43
Selecting the type of originals	43
Changing the darkness	43
Using special copy features	43
ID card copying	43
Copying ID with the manual ID copy option	44
2-up or 4-up copying (N-up)	44
Poster copying	44
Clone copying	45
Book copying	45
Booklet copying	45
Cover copying	46
Transparency copying	46
Erasing edges	46
Erasing background images	46
Shifting margins	46
Watermark copying	47
Overlay copying	47
Auto crop copying	47
Multi-Bin	47
Scanning	48
Scanning basics	48
Understanding the Scan screen	48
Basic tab	49
Advanced tab	49
Image tab	49
Output tab	50
Scanning originals and sending through email (Scan to Email)	50
Sending a scanned image to several destinations as an email attachment	50
Storing email addresses	50
Entering email addresses by the address book	51
Entering email addresses by the keyboard	51
Scanning originals and sending via Samsung Network Scan Manager (NetScan)	52
Preparation for network scanning	52
Scanning and sending via NetScan	52
Scanning by a network connection	52
Preparing for network scanning	52
Scanning originals and sending via SMB/ FTP (Scan to Server)	54
Preparation for scanning to SMB/FTP	54
Scanning and sending to SMB/FTP server	54
Changing the scan feature settings	54
Duplex	54
Resolution	54
Original Size	55
Original Type	55
Color Mode	55
Darkness	55
Erase Background	55
Scan to Edge	56
Quality	56
File Format	56
Scan Preset	56
Basic printing	57
Printing a document	57
Canceling a print job	57
Faxing (Optional)	58
Preparing to fax	58
Understanding the Fax screen	58
Basic tab	58
Advanced tab	59
Image tab	59
Sending a fax	59
Setting the fax header	59
Sending a fax	59
Sending a fax manually (On Hook Dial)	60
Automatic resending	60
Redialing the last number	60
Delaying a fax transmission	60
Sending a priority fax	61
Receiving a fax	61
Changing the receive modes	61
Receiving manually in Telephone mode	61
Receiving automatically in Answering Machine/Fax mode	61
Receiving faxes manually using an extension telephone	61
Receiving in secure receiving mode	61
Receiving faxes in memory	62
Adjusting the document settings	62
Duplex	62
Resolution	62
Original Type	62
Darkness	62
Erase Background	62
Color Mode	62
Setting up a fax phonebook	62
Storing individual fax numbers (Speed Dial No.)	63
Storing Group fax numbers (Group No.)	63
Setting up a fax phonebook using SyncThru Web Service	63
Using the polling option	63
Storing the originals for polling	64
Printing (Deleting) the polling document	64
Polling a remote fax	64
Polling from a remote Mailbox	64
Using Mailbox	64
Creating Mailbox	64
Storing originals in Mailbox	65
Faxing to a remote Mailbox	65
Printing a report after sending a fax	66
Sending a fax in toll save time	66
Adding documents to a reserved delay fax job	66
Forwarding a received fax to other destination	66
Forwarding a sent fax to other destination by a fax	66
Forwarding a received fax to other destination by a fax	67
Forwarding a sent fax to other destination by an email	67
Forwarding a received fax to other destination by an email	67
Forwarding a sent fax to other destination by server	67
Forwarding a received fax to other destination by server	67
Setting up the end Fax tone	67
Using USB memory device	68
About USB memory	68
Understanding the USB screen	68
Plugging in a USB memory device	68
Scanning to an USB memory device	69
Scanning	69
Scan to USB	69
Basic tab	69
Advanced tab	69
Image tab	69
Output tab	69
Changing the scan feature settings	70
Duplex	70
Resolution	70
Original Size	70
Original Type	70
Color Mode	70
Darkness	71
Erase Background	71
Scan to Edge	71
Quality	71
Scan Preset	71
File Format	71
File Policy	71
Printing from a USB memory device	72
To print a document from a USB memory device:	72
Machine status and advanced setup	73
Machine Setup	73
Machine Status screen	73
Admin Setting screen	73
Browsing the machine’s status	74
General settings	74
Copy Setup	76
Fax Setup	76
Network Setup	78
Authentication	78
Optional Service	79
Document Box Management	79
Printing a report	80
Maintenance	81
Printing a machine report	81
Monitoring the supplies life	81
Finding the serial number	81
Sending the imaging unit reorder notification	81
Sending the toner reorder notification	81
Checking Document Box	82
Cleaning your machine	82
Cleaning the outside	82
Cleaning the inside	82
Cleaning the transfer unit	82
Cleaning the scan unit	82
Maintaining the Toner cartridge	83
Toner cartridge storage	83
Handling instructions	83
Use of non-Samsung and refilled toner cartridge	83
Estimated cartridge life	83
Replacing the toner cartridge	83
Maintaining the imaging unit	84
Expected cartridge life	84
Replacing the imaging unit	85
Maintenance Parts	86
Managing your machine from the website	86
To access SyncThru™ Web Service:	86
Troubleshooting	87
Tips for avoiding paper jams	87
Clearing document jams	87
Misfeed of exiting paper	88
Roller misfeed	88
Clearing paper jams	89
In the tray 1	89
In the optional tray	90
In the optional high capacity feeder	91
In the multi-purpose tray	93
In the fuser area or around the toner cartridge	93
In the paper exit area	93
In the duplex unit area	94
In the stacker (finisher)	94
Understanding display messages	95
Solving other problems	98
Touch screen problem	98
Paper feeding problems	98
Printing problems	99
Printing quality problems	100
Copying problems	102
Scanning problems	103
Network Scan problems	103
Fax problems	104
Common PostScript problems	104
Common Windows problems	105
Common Linux problems	105
Common Macintosh problems	107
Ordering supplies and accessories	108
Supplies	108
Accessories	108
How to purchase	109
Installing accessories	110
Precautions to take when installing accessories	110
Installing a memory DIMM	110
Installing a memory module	110
Activating the added memory in the PS printer properties	111
Replacing the Stapler	111
Enabling Fax feature after installing the fax option kit	112
Specifications	113
General specifications	113
Printer specifications	113
Copier specifications	114
Scanner specifications	114
Facsimile specifications (optional)	114
Glossary	115
Index	119
Contact SAMSUNG worldwide	122
Software section	126
Software section Contents	127
Installing Printer Software in Windows	131
Installing Printer Software	131
Installing Software for Local Printing	131
Installing Software for Network Printing	134
Reinstalling Printer Software	137
Removing Printer Software	138
Basic Printing	139
Printing a Document	139
Printing to a file (PRN)	140
Printer Settings	140
Layout Tab	141
Paper Tab	141
Graphics Tab	142
Extras Tab	143
About Tab	144
Printer Tab	144
Using a Favorite Setting	144
Using Help	144
Advanced Printing	145
Printing Multiple Pages on One Sheet of Paper (N-Up Printing)	145
Printing Posters	146
Printing Booklets	146
Printing on Both Sides of Paper	147
Printing a Reduced or Enlarged Document	147
Fitting Your Document to a Selected Paper Size	147
Using Watermarks	148
Using an Existing Watermark	148
Creating a Watermark	148
Editing a Watermark	148
Deleting a Watermark	148
Using Overlays	149
What is an Overlay?	149
Creating a New Page Overlay	149
Using a Page Overlay	149
Deleting a Page Overlay	149
Using Windows PostScript Driver	150
Printer Settings	150
Advanced	150
Using Help	150
Using Direct Printing Utility	151
Overview Direct Printing Utility	151
Printing	151
From the Direct Printing Utility window	151
Using the shortcut icon	151
Using the right-click menu	151
Sharing the Printer Locally	152
Setting Up a Host Computer	152
Setting Up a Client Computer	152
Scanning	153
Scanning Using Samsung SmarThru Office	153
Using Samsung SmarThru Office	153
Uninstalling Samsung SmarThru Office	154
Using Onscreen Help File	155
Scanning Process with TWAIN- enabled Software	155
Scanning Using the WIA Driver	155
Windows XP/Server 2003	155
Windows Vista	155
Windows 7	155
Using Smart Panel	157
Understanding Smart Panel	157
Opening the Troubleshooting Guide	158
Changing the Smart Panel Program Settings	158
Using Your Printer in Linux	159
Getting Started	159
Installing the Unified Linux Driver	159
Installing the Unified Linux Driver	159
Uninstalling the Unified Linux Driver	160
Using the Unified Driver Configurator	161
Opening the Unified Driver Configurator	161
Printers Configuration	161
Scanners Configuration	162
Ports Configuration	162
Configuring Printer Properties	163
Printing a Document	163
Printing from Applications	163
Printing Files	164
Scanning a Document	164
Using the Image Manager	165
Using Your Printer with a Macintosh	167
Installing Software	167
Printer driver	167
Scan driver	168
Setting Up the Printer	168
For a Network-connected	168
For a USB-connected	169
Printing	170
Printing a Document	170
Changing Printer Settings	170
Printing Multiple Pages on One Sheet of Paper	172
Duplex Printing	172
Scanning	173

Match case Limit results 1 per page

102 _

Troubleshooting

Scanning problems

Network Scan problems

Copy image is

skewed.

•

Ensure that the original is face down on the

scanner glass or face up in the DADF.

•

Check that the copy paper is loaded

correctly.

Blank copies print

out.

Ensure that the original is face down on the

scanner glass or face up in the DADF.

Image rubs off the

copy easily.

•

Replace the paper in the tray with paper

from a new package.

•

In high humidity areas, do not leave paper

in the machine for extended periods of

time.

Frequent copy paper

jams occur.

•

Fan the stack of paper, then turn it over in

the tray. Replace the paper in the tray with

a fresh supply. Check/adjust the paper

guides, if necessary.

•

Ensure that the paper is the proper paper

weight. 75 g/m

bond paper is

recommended.

•

Check for copy paper or pieces of copy

paper remaining in the machine after a

paper jam has been cleared.

Toner cartridge

produces fewer

copies than expected

before running out of

toner.

•

Your originals may contain pictures, solids,

or heavy lines. For example, your originals

may be forms, newsletters, books, or other

documents that use more toner.

•

The machine may be turned on and off

frequently.

•

The scanner lid may be left open while

copies are being made.

CONDITION

SUGGESTED SOLUTIONS

The scanner does

not work.

•

Make sure that you place the original to be

scanned face down on the scanner glass, or

face up in the DADF.

•

There may not be enough available memory

to hold the document you want to scan. Try

the Prescan function to see if that works. Try

lowering the scan resolution rate.

•

Check that the printer cable is connected

properly.

•

Make sure that the printer cable is not

defective. Switch the cable with a known

good cable. If necessary, replace the cable.

•

Check that the scanner is configured

correctly. Check scan setting in the

SmarThru Configuration

or the application

you want to use to make certain that the

scanner job is being sent to the correct port.

CONDITION

SUGGESTED SOLUTIONS

The unit scans very

slowly.

•

Check if the machine is printing received

data. If so, scan the document after the

received data has been printed.

•

Graphics are scanned more slowly than text.

•

Communication speed slows in scan mode

because of the large amount of memory

required to analyze and reproduce the

scanned image. Set your computer to the

ECP printer mode through BIOS setting. It

will help to increase the speed. For details

about how to set BIOS, refer to your

computer user’s guide.

Message appears on

your computer

screen:

•

“Device can't be

set to the H/W

mode you want.”

•

“Port is being used

by another

program.”

•

“Port is Disabled.”

•

“Scanner is busy

receiving or

printing data.

When the current

job is completed,

try again.”

•

“Invalid handle.”

•

“Scanning has

failed.”

•

There may be a copying or printing job in

progress. Try your job again when that job is

finished, try your job again.

•

The selected port is currently being used.

Restart your computer and try again.

•

The printer cable may be improperly

connected or the power may be off.

•

The scanner driver is not installed or the

operating environment is not set up properly.

•

Ensure that the machine is properly

connected and the power is on, then restart

your computer.

•

The USB cable may be improperly

connected or the power may be off.

CONDITION

SUGGESTED SOLUTIONS

I cannot find a

scanned image file.

You can check the destination for the scanned

file on the

Advanced

page in the

Network

Scan

program’s Properties screen.

I cannot find the

scanned image file

after scanning.

•

Check if the scanned file is on your

computer.

•

Check

Send image immediately to the

specified folder using an associated

default application

on the

Advanced

page

in the

Properties

screen of the

Network

Scan

program to open the scanned image

immediately after scanning.

I forgot my ID and

PIN.

Check your ID and PIN in the

Server

page in

the

Properties

screen of the

Network Scan

program.

I cannot view the

Help file.

To view the Help file, you need to have Internet

Explorer 4 service pack 2 or above.

CONDITION

SUGGESTED SOLUTIONS