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Sony COM1BLACK Operating Instructions - Page 202

The unit does not, function properly, but does not operate

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202 Additional Information...Troubleshooting Table of Contents Index Symptom Cause or corrective action The supplied software does not start up.  If the initial set-up screen is displayed and the unit is connected to the USB cable, the supplied software may not start up. Disconnect the USB cable and follow the instruction to finish the initial set-up, and then reconnect the unit to your computer. System suspend, sleep, or hibernation does not work on your computer.  When your computer resumes from system suspend, sleep, or hibernation, communication between your unit and your computer may not recover at the same time. It is recommended that you adjust your computer's power options so that your computer does not automatically enter suspend, sleep, or hibernation. Others Symptom Cause or corrective action Home button does not  The Home button does not work while a dialog work. window is displayed. Close the dialog window by selecting "OK" or "Cancel." The unit does not function properly  Static electricity and other similar occurrences may affect the operation of the unit. Remove the battery pack and AC adaptor, wait for about 30 seconds, insert the battery, connect the AC adaptor, and then restart the unit. The unit or AC adaptor is warm.  During use, the unit or AC adaptor may become warm. This is not a malfunction. If you find the AC adaptor gets extremely warm, stop using the unit, and unplug the AC adaptor from the power source. The unit is turned on, but does not operate  Check that the unit is not in hold mode. If it is, slide the HOLD switch up to turn off hold mode ( page 26).  Try sliding the HOLD switch and holding until the power indicator turns off. The unit will be completely turned off. Then turn on the unit again.  None of the buttons or controls work while the startup screen is displayed. When the buttons are  Check that "Key Sound" is set to "ON" ( page pressed, there are no 173). key tones. The date and time are reset.  If the battery runs out, or if the battery pack is replaced, the unit's date and time settings may be reset. Follow the on-screen instructions to set the date and time.

Section	Page
Getting Started	12
Parts and Controls	12
Using the supplied headset	15
Using the keyboard	16
Preparing a Power Source	18
Installing the battery	18
Charging the battery using the supplied AC power adaptor	19
Charging the battery using the supplied USB cable	20
Checking the remaining battery power	21
Starting the Unit	22
Turning on the unit	22
Entering initial settings	23
About the sample data stored in the unit	23
Displaying the Home menu	24
Viewing details of new events and viewing music information	25
Locking the controls (HOLD)	26
Setting the Connecting Method for Wireless LAN in Infrastructure Mode	27
Registering a wireless network for “Auto Connect”	28
Listing Your Friends for Ad Hoc Application — Contact List	31
Accepting a registration request from other user	32
What’s Up	33
Displaying the What’s Up Screen	33
Creating entries on the What’s Up screen	35
Editing a What’s Up screen entry	37
Copying and pasting entries on the What’s Up screen	38
Removing entries from the What’s Up screen	39
Starting communication with a contact	40
Context Menus on What’s Up Screens	41
Communication — Skype	42
Signing in Skype	42
Starting Skype	44
Signing in to Skype	44
Signing out of Skype	46
Switching between screens	47
Checking the status bar	50
Using the My Status Screen	51
Selecting your status	51
Entering comments	53
Editing your profile	54
Adding a User to Your Contacts	55
Adding a new contact	55
Resending a request to exchange contact details to a contact	56
Accepting a request to exchange contact details from other users	57
Editing your Contacts	58
Making and Receiving a Call	59
Calling a Skype user	60
Calling a regular phone number (SkypeOut)	61
Receiving a call	62
Ending a call	63
Starting a Chat	64
Starting a new chat	64
Answering a new chat	65
Returning to ongoing chat	66
Ending a chat	66
Chatting with multiple contacts (Multi Chat)	67
Transferring Files (File Transfer)	69
Sending a file	69
Receiving a file	71
Playing a Voicemail	72
Sending a voicemail	73
Adjusting Settings (Tools)	74
Items on the Tools screen	74
Context Menus in Skype	76
Communication — Google Talk	80
Starting Google Talk	80
Signing in to Google Talk	80
Signing out of Google Talk	83
Switching between screens	84
Checking the status bar	86
Using the My Status Screen	87
Selecting your status	87
Entering comments	88
Changing my picture	89
Adding a User to Your Contacts	90
Accepting an invitation from other user	91
Editing your Contacts	91
Starting a Chat	92
Starting a new chat	92
Answering a new chat	93
Returning to ongoing chat	93
Ending a chat	94
Adjusting Settings (Tools)	95
Items on the Tools screen	95
Context Menus in Google Talk	96
Communication — Yahoo! Messenger	98
Starting Yahoo! Messenger	98
Signing in to Yahoo! Messenger	98
Signing out of Yahoo! Messenger	101
Switching between screens	102
Checking the status bar	104
Using the My Status Screen	105
Selecting your status	105
Entering comments	106
Changing my picture	107
Adding a User to Your Contacts	108
Accepting “Add a Contact” requests from other user	109
Editing your Contacts	109
Starting a Conversation	110
Starting a new conversation	110
Answering a new conversation	111
Returning to ongoing conversation	112
Ending a conversation	112
Adjusting Yahoo! Messenger Settings (Tools)	113
Items on the Tools screen	113
Context Menus in Yahoo! Messenger	115
Communication — Ad Hoc Application	117
Starting the Ad Hoc Application	117
Turning on the wireless LAN in Ad Hoc mode	117
Registering a user to your Ad Hoc Contact List	118
Enjoying Audio Files with Another User (Music Streaming)	120
Enjoying music on other user’s unit	120
Sharing music on your unit for other users to stream	122
Quitting the Ad Hoc Application	124
Viewing your unit’s streaming log	125
Context Menus in Ad Hoc Application	126
Web	127
Viewing Websites	127
Adding a Bookmark for the currently displayed Web page	128
Saving a Web page	128
Setting the currently displayed Web page as the Home website	129
Basic Operation of the Web Browser	130
Context Menus on Web Screens	132
Music	134
Transferring Audio Files from Your Computer	134
Available software programs to transfer audio files	134
Available audio codecs	134
Switching the USB mode	135
Connecting the unit to a computer	136
Using SonicStage	137
Using Windows Media Player 10	138
Using Windows Explorer (Drag and drop)	138
About the folder structure	139
Playing Music – Basic Operations	141
About the Now Playing screen	142
Playing selected tracks	143
Changing the play mode	146
Creating My Playlist	148
Playing the tracks in My Playlist	149
Context Menus on Music Screens	150
Photo	151
Transferring Photo Files from Your Computer	151
Available image formats	151
Connecting the unit to a computer	151
Using mylo Image Transfer	152
Using Windows Explorer (Drag and drop)	153
About the folder structure	154
Displaying Photo Files	156
Photo file display operations	156
Playing a slideshow	157
Displaying photo files transferred from another unit (Drop Box)	157
Adding a photo to My Picture	157
Adding a photo to Wallpaper	158
Context Menus on Photo Screens	159
Video	160
Transferring Video Files from Your Computer	160
Available video formats	160
Connecting the unit to a computer	160
Using Image Converter 2	161
Viewing Video Files	162
Basic playback operations	164
Context Menus on Video Screens	165
Text	166
Transferring Text Files from Your Computer	166
Connecting the unit to a computer	166
Using Windows Explorer (Drag and drop)	167
Creating a New Text File	168
Opening a Text File	169
Opening text files transferred from another unit (Drop Box)	169
Context Menus on Text Screens	170
Tools	171
Using the Settings Menu	171
General Settings	172
Network Settings	174
Communication Settings	175
Web Settings	176
Music Settings	177
Photo Settings	178
Video Settings	179
Text Settings	179
Using the Connection Manager	180
Displaying the Connection Manager	181
Connecting to wireless network from the Connection Manager	181
Registering a wireless network	182
Using the File Manager	184
Copying a folder or a file	184
Moving a folder or a file	185
Using Multi Select mode	186
Using the Hotspot Database	187
Viewing the Drop Box	188
Updating the Unit’s Software	189
Displaying the System Information	190
Context Menus on Tools Screens	191
Additional Information	193
Troubleshooting	193
Precautions	204
On safety	204
On installation	204
Preventing the LCD display from damages	204
On heat build-up	204
On the headphones	205
On cleaning	205
On software	206
On handling the personal information	206
On servicing	207
Others	207
On the “Memory Stick”	208
On Copyrights and Licenses	210
Skype End User License Agreement	223
Skype Terms of Service	233
Yahoo! Terms of Service	247
Specifications	248

Match case Limit results 1 per page

Additional Information…

Troubleshooting

202

Symptom

Cause or corrective action

The supplied software

does not start up.



If the initial set-up screen is displayed and the unit is

connected to the USB cable, the supplied software

may not start up. Disconnect the USB cable and

follow the instruction to finish the initial set-up, and

then reconnect the unit to your computer.

System suspend,

sleep, or hibernation

does not work on

your computer.



When your computer resumes from system suspend,

sleep, or hibernation, communication between your

unit and your computer may not recover at the same

time. It is recommended that you adjust your

computer’s power options so that your computer

does not automatically enter suspend, sleep, or

hibernation.

Others

Symptom

Cause or corrective action

Home button does not

work.



The Home button does not work while a dialog

window is displayed. Close the dialog window by

selecting “OK” or “Cancel.”

The unit does not

function properly



Static electricity and other similar occurrences may

affect the operation of the unit. Remove the battery

pack and AC adaptor, wait for about 30 seconds,

insert the battery, connect the AC adaptor, and then

restart the unit.

The unit or AC

adaptor is warm.



During use, the unit or AC adaptor may become

warm. This is not a malfunction. If you find the AC

adaptor gets extremely warm, stop using the unit,

and unplug the AC adaptor from the power source.

The unit is turned on,

but does not operate



Check that the unit is not in hold mode. If it is, slide

the HOLD switch up to turn off hold mode (



page

26).



Try sliding the HOLD switch and holding until the

power indicator turns off. The unit will be

completely turned off. Then turn on the unit again.



None of the buttons or controls work while the start-

up screen is displayed.

When the buttons are

pressed, there are no

key tones.



Check that “Key Sound” is set to “ON” (



page

173).

The date and time are

reset.



If the battery runs out, or if the battery pack is

replaced, the unit’s date and time settings may be

reset. Follow the on-screen instructions to set the

date and time.