Sony RM-AX4000 Operating Instructions - Page 71

Troubleshooting If you have problems setting up or using the Remote Commander, first check the batteries (page 10), then check the items below. Refer also to Help of "AX Remote Editor." Trouble with the Remote Commander's basic settings Problem The Remote Commander does not turn on. The LCD display turns off automatically. The beep does not sound. The Timer function has stopped working. The touch-keys do not work properly. The LCD display does not light up even though the Remote Commander is turned on. XPRESS function does not perform On-Remote Setup. Solution Check the remaining battery level. If low, replace with new ones. The Remote Commander is preset at the factory to turn the display off automatically if you do not operate for more than 5 minutes. You can reset the automatic-off time to 1-30 minutes (page 37). The beep is turned off. Turn the beep on (page 41). Check the Timer setting (page 29). When the battery power is weak or empty, or if the battery is removed for a long time, the Timer setting may be cleared. Calibrate the alignment of the LCD display (page 39). The contrast level is too low. Set the contrast of the LCD display higher. While pressing the COMMANDER OFF button, press the OK button. And then press the CHANNEL + button a few times to increase the contrast. In case of On-Remote Setup, XPRESS function controls only the power on/off of the component. If you want to control the input selector of the TV, etc., follow the procedure for On-PC Setup. Trouble with operation mode Problem Even if you press the keys/ buttons on the Remote Commander, the component does not work properly. Even though you hold down a key/button, it does not work as intended. The backlight setting is unintentionally changed. Solution • Get closer to the component. The maximum operating distance is approximately 32.8 ft. (10 m). • Check that you are aiming the Remote Commander directly at the component, and that there are no obstructions between the Remote Commander and the component. • Turn on the components first, if necessary. • Check that the component has infrared remote capability. For example, if your component did not come with the Remote Commander, it probably is not capable of being controlled by a Remote Commander. • The volume buttons and cursor buttons, and some others, continue to work when they are pressed and held. If you program the signals of such buttons, RM-AX4000 Remote Commander may not learn the signals accurately. Reprogram the signals by continuing to hold down the desired button of the other remote control until "Learning is complete." appears in the "AX4000 Remote Editor" screen. • The batteries of the other remote control are weak. Replace with new ones and reprogram the signals. Unit Setting of the project set up on your PC is activated if you download data changed on your PC with the "Download the Unit Setting data together with the project data" box checked. Additional Information Continued 71