Xerox 3600B User Guide - Page 62

Condition Back of printouts are dirty Suggested solutions • The transfer roller may be dirty. See page 8.1. • Check for leaking toner. Clean the inside of the printer. Solid color or Black pages A • The print cartridge may not be installed properly. Remove the cartridge and reinsert. • The print cartridge may be defective and need replacing. Install a new print cartridge. • The printer may require repair. Contact a service representative. Loose toner • Clean the inside of the printer. • Check the paper type and quality. See page 5.2. • Install a new print cartridge. See page 8.4. • If the problem persists, the printer may require repair. Contact a service representative. Character Voids A Horizontal stripes AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc Character voids are white areas within characters that should be solid black: • If you are using transparencies, try another type of transparency. Because of the composition of the transparency, some character voids may be normal. • You may be printing on the wrong surface on the paper. Remove the paper and turn it around. • The paper may not meet paper specifications. See page 5.3. If horizontally aligned black streaks or smears appear: • The print cartridge may be installed improperly. Remove the cartridge and reinsert. • The print cartridge may be defective. Install a new print cartridge. See page 8.4. • If the problem persists, the printer may require repair. Contact a service representative. Condition Curl Suggested solutions If the printed paper is curled or paper does not feed into the printer: • Turn over the stack of paper in tray. Also try rotating the paper 180° in tray. • Try printing to rear cover. An unknown image repetitively appears on a next few sheets or loose toner, light print, or contamination occurs. Your printer is probably being used at an altitude of 2,500 m (8,200 ft) or above. The high altitude may affect the print quality such as loose toner or light imaging. You can set this option through Printer Settings Utility or Altitude Adj. in System Setup menu. See page 2.5. Common Windows problems Condition "File in Use" message appears during installation. "Error Writing to LPTx" message appears. "General Protection Fault", "Exception OE", "Spool32", or "Illegal Operation" messages appear. "Fail To Print", "A printer timeout error occurred", messages appear. Suggested solutions Exit all software applications. Remove all software from the StartUp Group, then restart Windows. Reinstall the printer driver. • Ensure that the cables are connected correctly, the printer is on. • If bi-directional communication is not turned on in the driver, it will also cause this message. Close all other applications, reboot Windows and try printing again. These messages may appear during printing. Just keep waiting until the printer finishes printing. If the message appears in standby mode or after printing has been completed, check the connection and/or whether an error has occurred. Note Refer to Microsoft Windows 2000/XP/Vista/2003 User Guide that came with your PC for further information on Windows error messages. 9.15