Aastra 6735i 6735i User Guide - Page 120
Retrieving a Held Call, Transferring Calls, Blind Transfer, Consultative Transfer, Direct Transfer
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Handling Calls Retrieving a Held Call If you have more than 1 call on hold, you can scroll through the held call information by pressing 3 and 4 navigation keys. To reconnect to a call press the line/call appearance button where that call is being held. If you press the call/line appearance button again, you disconnect from the call. Transferring Calls Blind Transfer A blind transfer is when you transfer a call directly to another extension without consulting with the person receiving the call. To do this, simply complete the transfer immediately after you have entered the number. The call goes directly to the extension or outside line you transferred to. If the party you are transferring the call to does not answer, the transferred call rings back to your extension. Consultative Transfer You also have the option to consult with the person you are transferring the call to, before you complete the transfer. To do this, simply remain on the line until the receiving party answers the call. After consulting with the receiving party, you can either complete the transfer or cancel the transfer to go back to the original call. Direct Transfer The 6735i IP phone provides a convenient direct method of transferring an existing call to another existing call. If you have the transfer recipient on hold on another line, you can simply navigate to the recipient and press the Transfer/Xfer key and the direct transfer will be performed. Pre-Dial & Live Dial Mode By default, when users are initiating a conference call or transfer, they will not hear a dial tone before dialing begins (predial mode). The phone does not automatically dial out the number until the user presses the "Transfer" (Xfer) key. This allows the users to make changes to the dialing number before initiating the call. Administrators can configure a live dial mode. In live dial mode, when the user is completing a conference call or transfer, they will hear a dial tone before dialing begins. In addition, the phone will either match the number to the dial plan or wait for the set digit timeout. In the default pre-dial mode, users are able to edit the destination number prior to dialing, whereas in live dial mode they are not able to, however the "Dial" and "Cancel" softkeys are provided while the user inputs the number. IP Phone UI When you lift the handset on the phone, the Xfer key displays on the bottom set of softkeys by default. Use this key to transfer calls. L1 John Smith Dial Conf Xfer More 114 41-001451-05 REV01 - 04.2014