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Using CFWD via the IP Phone UI, Notes, Phone

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Managing Calls 16. For the "No Answer" state, in the "No. Rings" field, enter the number of times that the account rings before forwarding the call to the specified number. Valid values are 1 through 20. Default is 3. When using the "Account" mode or "Custom" mode, you can enter a different number of rings for each account. If you use the Aastra Web UI to change the Call Forward Key Mode to "Phone", all accounts synchronize to Account 1. 17. Click Save Settings. The changes takes affect immediately without a reboot. Using CFWD via the IP Phone UI Once CFWD is enabled on your phone, you can access and change the configuration using the IP Phone UI or the Aastra Web UI. You can access the CFWD menus by pressing a pre-configured Call Forward key, or by selecting Options->Call Forward from the IP Phone UI. The following procedure assumes you have already configured a CFWD key AND assumes there are three accounts configured on the phone. Notes: • If there is no CFWD key configured on the phone or it is removed, you can still enable CFWD via the IP Phone UI at the path Options->Call Forward. • If there is only one account configured on the phone, then the mode setting is ignored and the phone behaves as if the mode was set to "Phone" • Using the Aastra Web UI, if you change the CFWD key mode to "Phone", all accounts synchronize to the current setting of Account 1. CFWD in Account Mode 1. Use the RIGHT and LEFT arrow keys to scroll through each account. L1 Screenname1 L2 Screenname2 L3 Screenname3 CFWD All 01/01/14 11:00am CFWD Busy 01/01/14 11:00am 01/01/14 11:00am Call Forward Call Forward Call Forward In the above example, Screenname1, Screenname2, and Screenname3, are three accounts configured on the phone. Screenname1 has "CFWD All" enabled, Screenname2 has "CFWD Busy" enabled, and Screenname3 has CFWD disabled as indicated by no message displayed. 2. Press the Call Forward key. The Call Forward Mode screen displays for the account you selected. Use the UP and DOWN arrow keys to scroll through each state type. Call Forward Mode 1.All 2.Busy ! 3.No Answer X Change All Off All On CopyToAll Cancel Done Indicates CFWD Enabled Indicates no CFWD phone number configured Indicates CFWD Disabled  In the above example, CFWD All is enabled as indicated by a check mark ( ), CFWD Busy is enabled but no call ! forward phone number is configured as indicated by a , and CFWD NoAns is disabled as indicated by an X. 148 41-001451-05 REV01 - 04.2014

Section	Page
Software License Agreement	2
Content	3
Welcome	7
About this Guide	7
Documentation	7
Phone Features	7
Requirements	8
Installation and Setup	8
Getting Started	9
Plugging in and Starting the Phone	9
Network Connected/Network Disconnected	11
Idle Screen	12
Idle Screen With Softkeys/Programmable Keys Configured	13
Idle Screen with Voicemail Messages	13
Screen Display After Picking Up the Handset	14
IP Phone Keys	15
Key Panel	15
Key Descriptions	16
Keypad Keys	18
Methods for Customizing Your Phone	19
Phone Options via the IP Phone UI	19
Simplified Options Menu	20
Using the IP Phone UI	20
Phone Options via the Aastra Web UI	21
Using the Aastra Web UI	21
Phone Status	24
Phone Status via IP Phone UI	24
Finding Your Phone’s IP Address	25
Phone Status via the Aastra Web UI	26
SIP Account Status	26
Customizing Your Phone	28
Ring Tones and Tone Sets	28
Ring Tones	28
Ring Tone Sets	29
Configuring Ring Tones and Tone Sets	29
Contrast Level	31
Setting Contrast Level	31
Backlight	31
Setting the Backlight	31
Live Dialpad*	32
Enabling/Disabling Live Dialpad	32
Set Audio	32
Audio Mode	32
Headset Mic Volume	32
DHSG	33
Setting Audio Mode, Headset Mic Volume, and DHSG	33
Time and Date	33
Configuring Time and Date	34
Specifying the Language to Use	38
Language Input	39
Latin 2 Character Set	44
User Password	45
Setting a User Password	45
Resetting a User Password	46
Reset a User Password	46
Restarting Your Phone	47
Phone Lock	47
Locking/Unlocking a Phone	48
Defining an Emergency Dial Plan	49
Define an Emergency Dial Plan	49
Line Keys, Programmable Keys, and Softkeys	50
Multiple Line and Call Appearances	50
Softkeys and Programmable Keys	51
State-Based Softkeys	53
Key Display Behavior	54
Line Key	56
Configuring a Line Key	56
Speeddial Key	58
Speed Dial Prefix	58
Press-and-Hold to Create a Speed Dial (applicable to programmable keys, softkeys, keypad keys, expansion module keys)	59
Creating a Speed Dial Using the Speed Dial Edit Option	60
Creating a Speed Dial Key Using the Softkeys, Programmable Keys, or Expansion Module Keys	62
Creating Speed Dial Key Using “Keypad Speed Dial” in the Aastra Web UI	63
Editing Speed Dial Keys	64
Editing a Speed Dial on a Softkey, Programmable Key, or Expansion Module Key	65
Editing a Speed Dial Key Using “Keypad Speed Dial” in the Aastra Web UI	66
\	67
Configuring a DND Key	67
Busy Lamp Field (BLF) Key	68
Configuring a BLF Key	68
BLF/List Key	70
Configuring a BLF/List Key	71
Automatic Call Distribution (ACD) Key (for Sylantro Servers)	73
Configuring an Automatic Call Distribution (ACD) Key	73
Using the ACD Key	75
XML Key	76
Configuring XML Services	77
Configuring an XML Key	79
Accessing the XML Service	81
Flash Key	82
Sprecode Key	83
Configuring a Sprecode Key	83
Park/Pickup Keys	84
Configuring Park/Pickup Keys	84
Using the Park Call/Pickup Parked Call Feature	86
Last Call Return (LCR) Key (Sylantro Servers only)	87
Configuring a Last Call Return Key	87
Call Forward Key	88
Configuring a Call Forward Key	88
BLF/Xfer	89
BLF/Xfer Key Requirements and Functionality	89
Configuring a BLF/Xfer Key	89
Speeddial/Xfer	91
Speed Dial/Xfer Key Requirements and Functionality	91
Configuring a Speeddial/Xfer Key	92
Speeddial/Conf	93
Configuring a Speeddial/Conf Key	93
Directory Key	95
Configuring a Directory Key	96
Callers List Key	97
Configuring a Callers List Key	98
Redial Key	99
Configuring a Redial List Key	100
Conference Key	101
Configuring a Conference Key	101
Transfer Key	102
Configuring a Transfer Key	102
Intercom Key	103
Configuring an Intercom Key	104
Services Key	105
Configuring a Services Key	106
Phone Lock Key	107
Configuring a Phone Lock Key	107
Using the Lock/Unlock Key on the IP Phone	107
Paging Key (Sends the RTP Stream)	108
Configuring a Paging Key	108
Using the Paging Key	110
Empty Key	111
Configuring an Empty Key	111
None Key	112
Making Calls	113
Dialing a Number	113
Pre-dialing a Number	113
Using Handsfree Speakerphone	114
Using a Headset	114
Advanced Volume Controls for the Headset Mic	114
To Make and Receive Calls Using a Headset	115
Using Intercom	115
Using the Icom Key	115
Redial	116
Accessing the Redial List	116
Deleting from the Redial List	116
Mute	117
Receiving Calls	118
Answering an Incoming Call	118
Sending an Incoming Call to Voicemail	118
Handling Calls	119
Placing a Call on Hold	119
When on Hold	119
Automatic Hold	119
Retrieving a Held Call	120
Transferring Calls	120
Blind Transfer	120
Consultative Transfer	120
Direct Transfer	120
Pre-Dial & Live Dial Mode	120
Transferring an Existing Call to Another Existing Call	122
Completing a Transfer to a Contact in Phone Directory	122
Indication of Transferred Calls	123
Conferencing Calls	123
Local Conferencing	123
Pre-Dial & Live Dial Mode	124
Centralized Conferencing (for Sylantro and Broadsoft Servers)	126
Ending a Conference and Transferring Remaining Parties	128
Ending Calls	128
Managing Calls	129
Directory List	129
Accessing Your Directory	129
Sorting Entries and Quick Search Feature	130
Managing the Directory List	130
Downloading the Directory List to Your PC	138
Accessing the Directory List	139
Callers List	140
Accessing the Callers List	141
Editing Entries in the Callers List	141
Deleting Entries from the Callers List	143
Missed Calls Indicator	143
Downloading the Callers List to Your PC	144
DND and Call Forward	146
DND Account-Based Configuration	146
Configuring DND	147
Configuring DND Using the Aastra Web UI	147
Using DND Modes via the IP Phone UI	149
Call Forward Account-Based Configuration	150
Configuring CFWD Using the Aastra Web UI	151
Using CFWD via the IP Phone UI	154
Voicemail	162
Using Voicemail	162
Additional Features	163
Display DTMF Digits	163
Configuring Display of DTMF Digits	163
Play Call Waiting Tone	164
Configuring Call Waiting Tone	164
Stuttered Dial Tone	165
Configuring Stuttered Dial Tone	165
XML Beep Support	166
Configuring XML Beep Support	166
Status Scroll Delay	167
Configuring Status Scroll Delay	167
Switch UI Focus to Ringing Line	168
Configuring “Switch Focus to Ringing Line” Using the Aastra Web UI	168
Call Hold Reminder During Active Calls	169
Configuring “Call Hold Reminder During Active Calls”	169
Call Hold Reminder (on single hold)	170
Configuring “Call Hold Reminder”	170
Call Waiting Tone Period	171
Configuring “Call Waiting Tone Period”	171
Preferred Line and Preferred Line Timeout	172
Configuring “Preferred Line” and “Preferred Line Timeout” Using the Aastra Web UI	173
Goodbye Key Cancels Incoming Calls	173
Configuring Goodbye Key to Cancel Incoming Calls	174
Using the Goodbye Key to Cancel Incoming Calls Feature	174
Message Waiting Indicator Line	175
Configuring Message Waiting Indicator Line	175
Incoming Intercom Call Features	176
Auto-Answer/Play Warning Tone	176
Microphone Mute	176
Allow Barge In	176
Configuring Incoming Intercom Settings	177
Group RTP Paging (receives RTP streams)	178
Configuring Group RTP Paging	178
Shared Call Appearance (SCA) Call Bridging	179
SCA Voicemail Indicators	181
Star Codes	181
Other Features	181
Model M670i and M675i Expansion Modules	182
Model M670i	182
Model M675i	182
Using the Expansion Modules	184
M670i Expansion Module	184
M675i Expansion Module	184
Press-and-Hold to Create a Speed Dial Key	185
Troubleshooting Solutions	186
Why is my display blank?	186
Why is my speakerphone not working?	186
Why can’t I get a dial tone?	186
Why doesn’t my phone ring?	186
Why is the light not coming on with a new Voice Mail Message?	186
Why is my handset not working?	186
What are services, and how do I use them?	186
How do I find the IP address of my phone?	186
Why does my phone display the “No Service” message?	187
How do I change my user password?	187
Why does my phone display \	187
How do I restart the IP phone?	187
How do I lock my phone?	187
Limited Warranty	188
Exclusions	188
Warranty Repair Services	188
After Warranty Service	188
Limited Warranty (Australia Only)	189
Repair Notice	189
Exclusions	189
Warranty Repair Services	190
After Warranty Service	190
Appendix A - Time Zone Codes	191
Time Zone Name/Time Zone Code Table	191
Index	195

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Managing Calls

148

41-001451-05 REV01 – 04.2014

Using CFWD via the IP Phone UI

Once CFWD is enabled on your phone, you can access and change the configuration using the IP Phone UI or the Aastra

Web UI. You can access the CFWD menus by pressing a pre-configured Call Forward key, or by selecting

Options->Call

Forward

from the IP Phone UI.

The following procedure assumes you have already configured a CFWD key AND assumes there are three accounts con-

figured on the phone.

CFWD in Account Mode

16.

For the "

No Answer

" state, in the “

No. Rings

” field, enter the number of times that the account rings before forwarding

the call to the specified number. Valid values are 1 through 20. Default is 3.

When using the “

Account

” mode or “

Custom

” mode, you can enter a different number of rings for each account. If

you use the Aastra Web UI to change the Call Forward Key Mode to “

Phone

”, all accounts synchronize to Account 1.

17.

Click

Save Settings

The changes takes affect immediately without a reboot.

Notes:

•

If there is no CFWD key configured on the phone or it is removed, you can still enable CFWD via the IP Phone UI at the

path Options->Call Forward.

•

If there is only one account configured on the phone, then the mode setting is ignored and the phone behaves as if

the mode was set to “Phone”

•

Using the Aastra Web UI, if you change the CFWD key mode to “

Phone

”, all accounts synchronize to the current set-

ting of Account 1.

Use the

RIGHT

and

LEFT

arrow keys to scroll through each account.

In the above example, Screenname1, Screenname2, and Screenname3, are three accounts configured on the

phone. Screenname1 has “

CFWD All

” enabled, Screenname2 has “

CFWD Busy

” enabled, and Screenname3 has

CFWD disabled as indicated by no message displayed.

Press the

Call Forward

key. The Call Forward Mode screen displays for the account you selected. Use the

and

DOWN

arrow keys to scroll through each state type.

In the above example,

CFWD

All

is enabled as indicated by a check mark (



CFWD Busy

is enabled but no call

forward phone number is configured as indicated by a

, and

CFWD NoAns

is disabled as indicated by an

01/01/14 11:00am

Screenname1

CFWD All

01/01/14 11:00am

Screenname2

CFWD Busy

01/01/14 11:00am

Screenname3

Call Forward

2.Busy

3.No Answer

Change

CopyToAll

All Off

Cancel

All On

Done

Call Forward Mode

1.All

Indicates

CFWD Enabled

CFWD Disabled

Indicates

no CFWD phone

number configured