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Aastra 6735i 6735i User Guide - Page 75

Using the ACD Key - phone manual

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Line Keys, Programmable Keys, and Softkeys Using the ACD Key Use the following procedure to log into a phone queue from your IP phone. IP Phone UI 1. Check with your Administrator to verify the queue linked to your ACD Key. 2. Press the ACD-configured Key. 3. Press the Log In Key. ACD Please login Log In Cancel 4. You are logged into the queue and the following screen displays. ACD Unavailable Log Off Avail Cancel 5. To allow your phone to be available in the queue, press the Avail softkey. The following screen displays. ACD Available Log Off Unvail Cancel If your IP phone status is set to "Available" then the server begins to distribute phone calls from this queue to your IP phone. You must manually change the state to "Available" in order to start receiving calls. 6. To temporarily stop receiving calls, press the press the Unavail softkey. If you are on a call (or miss a call that has been distributed to your phone), your phone status automatically changes to "Unavailable". Your phone remains in the "Unavailable" state until one of the following occurs: • You use the IP Phone UI to manually switch the IP phone state back to "Available" or • The availability "timer" for your IP phone expires. This only occurs if your Administrator has configured an autoavailability timer on your IP phone. Contact your System Administrator for more information. 7. To logout of the queue, press the Log Out softkey. The server no longer distributes phone calls to your IP phone. 41-001451-05 REV01 - 04.2014 69

Section	Page
Software License Agreement	2
Content	3
Welcome	7
About this Guide	7
Documentation	7
Phone Features	7
Requirements	8
Installation and Setup	8
Getting Started	9
Plugging in and Starting the Phone	9
Network Connected/Network Disconnected	11
Idle Screen	12
Idle Screen With Softkeys/Programmable Keys Configured	13
Idle Screen with Voicemail Messages	13
Screen Display After Picking Up the Handset	14
IP Phone Keys	15
Key Panel	15
Key Descriptions	16
Keypad Keys	18
Methods for Customizing Your Phone	19
Phone Options via the IP Phone UI	19
Simplified Options Menu	20
Using the IP Phone UI	20
Phone Options via the Aastra Web UI	21
Using the Aastra Web UI	21
Phone Status	24
Phone Status via IP Phone UI	24
Finding Your Phone’s IP Address	25
Phone Status via the Aastra Web UI	26
SIP Account Status	26
Customizing Your Phone	28
Ring Tones and Tone Sets	28
Ring Tones	28
Ring Tone Sets	29
Configuring Ring Tones and Tone Sets	29
Contrast Level	31
Setting Contrast Level	31
Backlight	31
Setting the Backlight	31
Live Dialpad*	32
Enabling/Disabling Live Dialpad	32
Set Audio	32
Audio Mode	32
Headset Mic Volume	32
DHSG	33
Setting Audio Mode, Headset Mic Volume, and DHSG	33
Time and Date	33
Configuring Time and Date	34
Specifying the Language to Use	38
Language Input	39
Latin 2 Character Set	44
User Password	45
Setting a User Password	45
Resetting a User Password	46
Reset a User Password	46
Restarting Your Phone	47
Phone Lock	47
Locking/Unlocking a Phone	48
Defining an Emergency Dial Plan	49
Define an Emergency Dial Plan	49
Line Keys, Programmable Keys, and Softkeys	50
Multiple Line and Call Appearances	50
Softkeys and Programmable Keys	51
State-Based Softkeys	53
Key Display Behavior	54
Line Key	56
Configuring a Line Key	56
Speeddial Key	58
Speed Dial Prefix	58
Press-and-Hold to Create a Speed Dial (applicable to programmable keys, softkeys, keypad keys, expansion module keys)	59
Creating a Speed Dial Using the Speed Dial Edit Option	60
Creating a Speed Dial Key Using the Softkeys, Programmable Keys, or Expansion Module Keys	62
Creating Speed Dial Key Using “Keypad Speed Dial” in the Aastra Web UI	63
Editing Speed Dial Keys	64
Editing a Speed Dial on a Softkey, Programmable Key, or Expansion Module Key	65
Editing a Speed Dial Key Using “Keypad Speed Dial” in the Aastra Web UI	66
\	67
Configuring a DND Key	67
Busy Lamp Field (BLF) Key	68
Configuring a BLF Key	68
BLF/List Key	70
Configuring a BLF/List Key	71
Automatic Call Distribution (ACD) Key (for Sylantro Servers)	73
Configuring an Automatic Call Distribution (ACD) Key	73
Using the ACD Key	75
XML Key	76
Configuring XML Services	77
Configuring an XML Key	79
Accessing the XML Service	81
Flash Key	82
Sprecode Key	83
Configuring a Sprecode Key	83
Park/Pickup Keys	84
Configuring Park/Pickup Keys	84
Using the Park Call/Pickup Parked Call Feature	86
Last Call Return (LCR) Key (Sylantro Servers only)	87
Configuring a Last Call Return Key	87
Call Forward Key	88
Configuring a Call Forward Key	88
BLF/Xfer	89
BLF/Xfer Key Requirements and Functionality	89
Configuring a BLF/Xfer Key	89
Speeddial/Xfer	91
Speed Dial/Xfer Key Requirements and Functionality	91
Configuring a Speeddial/Xfer Key	92
Speeddial/Conf	93
Configuring a Speeddial/Conf Key	93
Directory Key	95
Configuring a Directory Key	96
Callers List Key	97
Configuring a Callers List Key	98
Redial Key	99
Configuring a Redial List Key	100
Conference Key	101
Configuring a Conference Key	101
Transfer Key	102
Configuring a Transfer Key	102
Intercom Key	103
Configuring an Intercom Key	104
Services Key	105
Configuring a Services Key	106
Phone Lock Key	107
Configuring a Phone Lock Key	107
Using the Lock/Unlock Key on the IP Phone	107
Paging Key (Sends the RTP Stream)	108
Configuring a Paging Key	108
Using the Paging Key	110
Empty Key	111
Configuring an Empty Key	111
None Key	112
Making Calls	113
Dialing a Number	113
Pre-dialing a Number	113
Using Handsfree Speakerphone	114
Using a Headset	114
Advanced Volume Controls for the Headset Mic	114
To Make and Receive Calls Using a Headset	115
Using Intercom	115
Using the Icom Key	115
Redial	116
Accessing the Redial List	116
Deleting from the Redial List	116
Mute	117
Receiving Calls	118
Answering an Incoming Call	118
Sending an Incoming Call to Voicemail	118
Handling Calls	119
Placing a Call on Hold	119
When on Hold	119
Automatic Hold	119
Retrieving a Held Call	120
Transferring Calls	120
Blind Transfer	120
Consultative Transfer	120
Direct Transfer	120
Pre-Dial & Live Dial Mode	120
Transferring an Existing Call to Another Existing Call	122
Completing a Transfer to a Contact in Phone Directory	122
Indication of Transferred Calls	123
Conferencing Calls	123
Local Conferencing	123
Pre-Dial & Live Dial Mode	124
Centralized Conferencing (for Sylantro and Broadsoft Servers)	126
Ending a Conference and Transferring Remaining Parties	128
Ending Calls	128
Managing Calls	129
Directory List	129
Accessing Your Directory	129
Sorting Entries and Quick Search Feature	130
Managing the Directory List	130
Downloading the Directory List to Your PC	138
Accessing the Directory List	139
Callers List	140
Accessing the Callers List	141
Editing Entries in the Callers List	141
Deleting Entries from the Callers List	143
Missed Calls Indicator	143
Downloading the Callers List to Your PC	144
DND and Call Forward	146
DND Account-Based Configuration	146
Configuring DND	147
Configuring DND Using the Aastra Web UI	147
Using DND Modes via the IP Phone UI	149
Call Forward Account-Based Configuration	150
Configuring CFWD Using the Aastra Web UI	151
Using CFWD via the IP Phone UI	154
Voicemail	162
Using Voicemail	162
Additional Features	163
Display DTMF Digits	163
Configuring Display of DTMF Digits	163
Play Call Waiting Tone	164
Configuring Call Waiting Tone	164
Stuttered Dial Tone	165
Configuring Stuttered Dial Tone	165
XML Beep Support	166
Configuring XML Beep Support	166
Status Scroll Delay	167
Configuring Status Scroll Delay	167
Switch UI Focus to Ringing Line	168
Configuring “Switch Focus to Ringing Line” Using the Aastra Web UI	168
Call Hold Reminder During Active Calls	169
Configuring “Call Hold Reminder During Active Calls”	169
Call Hold Reminder (on single hold)	170
Configuring “Call Hold Reminder”	170
Call Waiting Tone Period	171
Configuring “Call Waiting Tone Period”	171
Preferred Line and Preferred Line Timeout	172
Configuring “Preferred Line” and “Preferred Line Timeout” Using the Aastra Web UI	173
Goodbye Key Cancels Incoming Calls	173
Configuring Goodbye Key to Cancel Incoming Calls	174
Using the Goodbye Key to Cancel Incoming Calls Feature	174
Message Waiting Indicator Line	175
Configuring Message Waiting Indicator Line	175
Incoming Intercom Call Features	176
Auto-Answer/Play Warning Tone	176
Microphone Mute	176
Allow Barge In	176
Configuring Incoming Intercom Settings	177
Group RTP Paging (receives RTP streams)	178
Configuring Group RTP Paging	178
Shared Call Appearance (SCA) Call Bridging	179
SCA Voicemail Indicators	181
Star Codes	181
Other Features	181
Model M670i and M675i Expansion Modules	182
Model M670i	182
Model M675i	182
Using the Expansion Modules	184
M670i Expansion Module	184
M675i Expansion Module	184
Press-and-Hold to Create a Speed Dial Key	185
Troubleshooting Solutions	186
Why is my display blank?	186
Why is my speakerphone not working?	186
Why can’t I get a dial tone?	186
Why doesn’t my phone ring?	186
Why is the light not coming on with a new Voice Mail Message?	186
Why is my handset not working?	186
What are services, and how do I use them?	186
How do I find the IP address of my phone?	186
Why does my phone display the “No Service” message?	187
How do I change my user password?	187
Why does my phone display \	187
How do I restart the IP phone?	187
How do I lock my phone?	187
Limited Warranty	188
Exclusions	188
Warranty Repair Services	188
After Warranty Service	188
Limited Warranty (Australia Only)	189
Repair Notice	189
Exclusions	189
Warranty Repair Services	190
After Warranty Service	190
Appendix A - Time Zone Codes	191
Time Zone Name/Time Zone Code Table	191
Index	195