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Aastra 6739i 6739i User Guide - Page 146

Retrieving a Held Call, Transferring Calls, Blind Transfer, Consultative Transfer

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Handling Calls Retrieving a Held Call To reconnect to a call press the line/call appearance key where that call is being held. If you press the call/line appearance key again, you disconnect from the call. Transferring Calls Blind Transfer A blind transfer is when you transfer a call directly to another extension without consulting with the person receiving the call. To do this, simply complete the transfer immediately after you have entered the number. The call goes directly to the extension or outside line you transferred to. Consultative Transfer You also have the option to consult with the person you are transferring the call to, before you complete the transfer. To do this, simply remain on the line until the receiving party answers the call. After consulting with the receiving party, you can either complete the transfer or cancel the transfer to go back to the original call. Pre-Dial & Live Dial Mode By default, when users are initiating a conference call or transfer, they will not hear a dial tone before dialing begins (predial mode). The phone does not automatically dial out the number until the user presses the "Transfer" (Xfer) key. This allows the users to make changes to the dialing number before initiating the call. Administrators can configure a live dial mode. In live dial mode, when the user is completing a conference call or transfer, they will hear a dial tone before dialing begins. In addition, the phone will either match the number to the dial plan or wait for the set digit timeout. In the default pre-dial mode, users are able to edit the destination number prior to dialing, whereas in live dial mode they are not able to, however the "Dial" and "Cancel" softkeys are provided while the user inputs the number. IP Phone UI During an incoming call, the Transfer Key displays on the screen. Transfer Key Transfer Key Phone Front Panel L1 John Smith 401 Home 402 DND 00:45 Carol Dun 6006 404 Call Forward Hold Mute 406 Transfer Conf Mon Jan 1 12 : 45pm Flash Intercom Paging Park Pickup Connected and Active Call Screen 140 41-001317-05 REV01 - 06.2013

Section	Page
Software License Agreement	2
Content	3
Welcome	7
About this guide	7
Documentation	7
Phone Features	7
Requirements	8
Installation and Setup	8
Cleaning the 6739i Touchscreen	9
Getting Started	10
Plugging in and Starting the Phone	10
Network Connected/Network Disconnected	13
Idle Screen	14
Phone Status Icons	15
Idle Screen With Softkeys Configured	16
Idle Screen with Feature Icons	16
Off-Hook and Dialing Screen	17
Connected Call Screen	18
Incoming Call Screen	19
Multiple Incoming Calls Screens	20
Terminating Calls	21
Methods for Setting/Using Features on the Phone	22
Using the IP Phone UI	23
Navigation Keys	24
Using the Aastra Web UI	25
Finding your phone’s IP Address.	25
IP Phone Keys and Key Descriptions	29
IP Phone Keys	29
Key Descriptions	30
Hard Keys	32
Line Keys	33
Multiple Line and Call Appearances	33
Callers List Key	35
Accessing and Viewing the Callers List	36
Dialing from the Callers List	36
Deleting a Single Record or All Records from the Callers List	36
Saving a Caller Record to the Directory	37
Downloading the Callers List to Your PC	38
Directory Key	39
Accessing and Searching the Directory	40
Using the Search Feature in the Directory	40
Dialing from the Directory	41
Managing the Directory List	41
Deleting an Entry	44
Downloading the Directory List to Your PC	47
Redial Key	48
Accessing and Viewing the Redial List	49
Dialing from the Redial List	49
Deleting a Single Record or All Records from the Redial List	49
Saving a Redial Record to the Directory	50
Services Key	51
Conference Key	52
Transfer Key	52
Messages Key	53
Keypad Keys	54
Using a Keypad Key to Configure a Speed Dial	55
Configuring/Editing a Keypad Speed Dial using the Aastra Web UI	56
Using the Keypad Speed Dial	57
Options Key	58
Options List	58
Simplified Options List	60
Audio	61
Audio Mode	61
Headset Device	62
Headset Mic Volume	63
Ring Tone	63
Tone Set	65
Display	68
Brightness Level	68
Brightness Timer	68
Calibrate Screen	69
Set Time	70
Time Format	71
Daylight Savings	72
Date Format	72
Time Zone	73
Time Servers	74
Language	76
Latin 2 Character Set	76
Screen Language and Webpage Language	77
Input Language	79
Bluetooth	81
Enabling/Disabling Bluetooth Device	81
Adding a Bluetooth device	82
Pairing a Bluetooth Device	84
Deleting a Bluetooth Device	85
Softkeys	87
State-Based Softkeys	88
Key Display Behaviour	90
Line Softkey	91
Speed Dial Softkey	93
Speed Dial Prefix	93
Creating a Speed Dial Key on a Softkey/Expansion Module Key (using the press-and-hold feature)	94
\	96
Busy Lamp Field (BLF) Softkey	98
BLF/List Softkey	99
Automatic Call Distribution (ACD) Softkey (for Sylantro Servers)	101
Directed Call Pickup/Group Call Pickup Softkey	105
XML Softkey and Services	109
Flash Softkey	112
Sprecode Softkey	113
Park/Pickup Softkeys	114
Using the Park Call/Pickup Parked Call Softkeys	115
Last Call Return (lcr) Key (Sylantro Servers only)	116
Configuring a Last Call Return Softkey	116
Call Forward Softkey	117
BLF/Xfer Softkey	117
Speeddial/Xfer Softkey	119
Speeddial/Conf Softkey	120
Intercom Softkey	122
Phone Lock Softkey	123
Paging Key (Sends the RTP Stream)	124
None Softkey	127
Empty Softkey	128
Deleting a Softkey	129
Status	130
Viewing the Status of Your Phone (IP Phone UI)	130
Viewing the Status of Your Phone (Aastra Web UI)	131
SIP Account Status	132
Advanced	133
Password	134
Setting or Resetting a Password	135
Restart	136
Lock	137
Locking/Unlocking the Phone Using the IP Phone UI	137
Locking/Unlocking the Phone Using the Aastra Web UI	138
Making Calls	139
Dialing a Number	139
Using Handsfree Speakerphone	140
Using a Headset	140
Using Intercom	141
Muting a Call	142
Receiving Calls	143
Answering an Incoming Call	143
Sending an Incoming Call to Voicemail	144
Handling Calls	145
Placing a Call on Hold	145
Automatic Hold	145
Retrieving a Held Call	146
Transferring Calls	146
Blind Transfer	146
Consultative Transfer	146
Pre-Dial & Live Dial Mode	146
Transferring Two Existing Calls	148
Completing a Transfer to a Contact in Phone Directory	148
Indication of Transferred Calls	149
Conferencing Calls	150
Local Conferencing	150
Pre-Dial & Live Dial Mode	150
Centralized Conferencing (for Sylantro and Broadsoft Servers)	152
Ending a Conference and Transferring Remaining Parties	155
Ending Calls	155
Managing Calls	156
Account Configuration (DND and Call Forwarding)	156
DND Account-Based Configuration	156
DND in Account Mode	160
DND in Phone Mode (Default)	161
DND in Custom Mode	162
Call Forward Account-Based Configuration	162
CFWD in Account Mode (Default)	166
CFWD in Phone Mode	167
CFWD in Custom Mode	168
Missed Calls Indicator	170
Accessing and Clearing Missed Calls	170
Voicemail	171
Additional Features	172
Star Codes	172
Call Waiting	172
Display DTMF Digits	173
Configuring Display of DTMF Digits	173
Play Call Waiting Tone	174
Configuring Call Waiting Tone	174
Stuttered Dial Tone	175
Configuring Stuttered Dial Tone	175
XML Beep Support	176
Configuring XML Beep Support	176
Status Scroll Delay	177
Configuring Status Scroll Delay	177
Call Hold Reminder During Active Calls	178
Configuring “Call Hold Reminder During Active Calls”	178
Call Hold Reminder (on single hold)	179
Configuring “Call Hold Reminder”	179
Call Waiting Tone Period	180
Configuring “Call Waiting Tone Period”	180
Preferred Line and Preferred Line Timeout	181
Configuring “Preferred Line” and “Preferred Line Timeout” Using the Aastra Web UI	182
Message Waiting Indicator	183
Configuring Message Waiting Indicator	183
Incoming Intercom Call Features	184
Incoming Intercom	184
Auto-Answer/Play Warning Tone	184
Microphone Mute	184
Allow Barge In	184
Using Redial Key for “Last Number Redial”	185
Group RTP Paging (receives RTP streams)	186
Configuring Group RTP Paging	186
Shared Call Appearance (SCA) Call Bridging	187
Keys States and LED Behaviour	187
Available Features Enabled by Administrators	189
Outgoing Intercom Calls	189
Missed Call Summary Subscription	189
Customizable Callers List Key and Services Key	190
Autodial (Hotline and Warmline)	190
Centralized Conferencing	190
Answer and Ignore Softkeys for XML Applications	191
XML Softkey for Special Characters in XML Applications	191
Playing a WAV File On Your Phone	192
IP Phone UI Screen During WAV Streaming	192
Using the Keypad During Active XML Applications	192
Key Redirection	193
Conference, Transfer, Redial, Intercom Keys and Voicemail Option	193
Options Key	193
XML Applications and Off-Hook Interaction	193
XML Override for a Locked Phone	194
“Hold” Feature Enhancement (for Broadsoft Servers)	194
Authentication Support for HTTP/HTTPS Download Methods Used with Broadsoft Client Management System (CMS)	194
IP Phone UI when Broadsoft CMS is Enabled	194
Diverting Calls from Your Phone	195
Display of Call Destination Information	196
Indication of Terminated Calls	197
Model M670i and M675i Expansion Modules	199
Using the Expansion Modules	200
M670i Expansion Module	200
M675i Expansion Module	201
Troubleshooting Solutions	202
Why is my display blank?	202
Why is my speakerphone not working?	202
Why can’t I get a dial tone?	202
Why doesn’t my phone ring?	202
Why is the light not coming on with a new Voice Mail Message?	202
Why is my handset not working?	202
What are services, and how do I use them?	202
How do I find the IP address of my phone?	202
Why does my phone display the “No Service” message?	202
How do I change my user password?	203
Why does my phone display \	203
How do I restart the IP phone?	203
Limited Warranty	204
Exclusions	204
Warranty Repair Services	204
After Warranty Service	204
Limited Warranty (Australia Only)	205
Repair Notice	205
Exclusions	205
Warranty Repair Services	206
After Warranty Service	206
Appendix A - Time Zone Codes	207
Time Zone Name/Time Zone Code Table	207
Index	211

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Handling Calls

140

41-001317-05 REV01 – 06.2013

Retrieving a Held Call

To reconnect to a call press the line/call appearance key where that call is being held. If you press the call/line appear-

ance key again, you disconnect from the call.

Transferring Calls

Blind Transfer

A blind transfer is when you transfer a call directly to another extension without consulting with the person receiving the

call. To do this, simply complete the transfer immediately after you have entered the number. The call goes directly to the

extension or outside line you transferred to.

Consultative Transfer

You also have the option to consult with the person you are transferring the call to, before you complete the transfer. To

do this, simply remain on the line until the receiving party answers the call. After consulting with the receiving party, you

can either complete the transfer or cancel the transfer to go back to the original call.

Pre-Dial & Live Dial Mode

By default, when users are initiating a conference call or transfer, they will not hear a dial tone before dialing begins (pre-

dial mode). The phone does not automatically dial out the number until the user presses the “Transfer” (Xfer)

key. This

allows the users to make changes to the dialing number before initiating the call.

Administrators can configure a live dial

mode.

In live dial mode, when the user is completing a conference call or transfer, they will hear a dial tone before dialing

begins. In addition, the phone will either match the number to the dial plan or wait for the set digit timeout.

In the default pre-dial mode, users are able to edit the destination number prior to dialing, whereas in live dial mode

they are not able to, however the “Dial” and “Cancel” softkeys are provided while the user inputs the number.

During an incoming call, the

Transfer

Key displays on the screen.

IP Phone UI

Transfer Key

Phone Front Panel

L1 John Smith 401

12 : 45pm

Mon Jan 1

Home

DND

404

Call Forward

406

Flash

Intercom

Paging

Park

Pickup

402

Hold

Conf

Mute

Transfer

00:45

Carol Dun

6006

Connected and Active Call Screen