Brother International IntelliFax-1920CN Network Users Manual - English - Page 77

Brother Internet Print (TCP/IP) Troubleshooting, does not reach its destination intact

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Brother Internet Print (TCP/IP) Troubleshooting 1 The first step in troubleshooting is to make sure that you have a valid E-mail connection on both the sending PC and the receiving Print/Fax server. Try sending an E-mail message from the PC to a user at the remote site who can receive mail via the POP3 server. If this does not work, there may be an E-mail configuration problem on the PC, on the local E-mail server, or on the remote POP3 server. Double check to make sure that the E-mail parameters that you configured on the PC and on the remote Print/Fax server match those that are configured on the E-mail servers. 2 If you can print small files OK but are having problems printing large files, the problem may be in the E-mail system! Some E-mail systems have difficulties printing large files. If the file does not reach its destination intact, then the problem is with the E-mail system. 3 You can also enable the partial E-mail print facility on your client PC, this will split the E-mail up into fragments which should then not overwhelm your E-mail server. To do this, select the property dialog of the Brother Internet Print Port. 8 - 5 TROUBLESHOOTING

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8 - 5 TROUBLESHOOTING
Brother Internet Print (TCP/IP) Troubleshooting
1
The first step in troubleshooting is to make sure that you have a
valid E-mail connection on both the sending PC and the
receiving Print/Fax server. Try sending an E-mail message from
the PC to a user at the remote site who can receive mail via the
POP3 server. If this does not work, there may be an E-mail
configuration problem on the PC, on the local E-mail server, or
on the remote POP3 server. Double check to make sure that the
E-mail parameters that you configured on the PC and on the
remote Print/Fax server match those that are configured on the
E-mail servers.
2
If you can print small files OK but are having problems printing
large files, the problem may be in the E-mail system! Some
E-mail systems have difficulties printing large files. If the file
does not reach its destination intact, then the problem is with
the E-mail system.
3
You can also enable the partial E-mail print facility on your client
PC, this will split the E-mail up into fragments which should then
not overwhelm your E-mail server. To do this, select the
property dialog of the Brother Internet Print Port.